JONATHAN DUNCAN

• Created detailed family trees to visually represent ancestry for clients.
• Compiled and organised ancestral lineages to assist clients in understanding their family history.
• Ensured accuracy of information by cross-referencing multiple sources during research process.
• Offered recommendations on preserving familial traditions based on discovered heritage.
• Traced lineage back multiple generations through meticulous investigation of historical documents.

Alongside the genealogist side of my business I was a also a Probate researcher, where I would research and trace living relatives of deceased people who had left an estate and no will or administration. Once living relatives were traced I assisted them in making their claim against the estate

In addition to my role of licensee of the Old Hare and Hounds, I held this role, where I would assist Area Operations Managers in the Leicestershire and Derbyshire area,'

My primary role was to assist and support new retailers coming into the trade with training, guidance and moral support.

on day 1-7 i would provide onsite support assisting in such things as training on the tills system, operation of equipment, maintain the back office system which included the banking and stock control, staffing issues, etc

I will also ensure the retailer would have a full understanding of the cellar and banking process, guiding them through each process.

After week one I would making weekly visit to answer and questions that may have arisen over the week and as well being available over the phone if there was something that needed and instant reply.

As a Retail Support Coach I had access to each site back office system and could work in tandem with the site to look at any issues.

Under the direction of a Area Operations Manager, I may be asked to go in and assist a current retailer who might be struggling with an element of the role of retailer and give them addition guidance and training where needed,

Licensee of a busy village pub, with overall responsibility for the running of the business.

Ensuring that licensing laws were adhered to and upheld

Responsible for all staff training ensuring they providing a high level of professional but friendly service to our customers.

Maintaining of all legal and professional records

Ensuring all Health and Safety and Food Hygiene regulation were followed.

Maintaining a computerised cash and stock system

As a village landlord I made sure I was approachable and empathetic to the village needs. Becoming and active member is the British Legion ( Secretary), assisting with bellringing when available. During covid provided meals for the elderly and vulnerable and delivering to them within the restriction of coved. We were the collection in the village for any donations of food, treats, personal hygiene items etc which would then be distributed the medical staff at the Leicester Royal Infirmary as a thank you.

Fulfilled responsibilities identical to those at Licensee of Old Hare and Hounds.
Oversaw public house operations situated in local housing and industrial estate.

To assist the Licensee with the day to day management of the pub.

Supervising bar staff and ensuring a high level of professional service was provided.

Opening and closing the establishment at the instruction of the licensee.

Servicing customers and ensuring they were treated in a friendly and safe environment.

Working alongside the licensee maintaining cash and stock control systems and ensuring the cellar was compliant with all regulations,

• Handled customer complaints effectively, restoring trust in our brand.
• Implemented promotional strategies for increased footfall during holiday seasons.

My main responsibilities were to act a bar shiff supervisor, directing staff when needed

Ensuring the premises were kept to a high level of cleanliness

Serving customers and ensuring they were having a good experience whilst with us,

• Managed cash flow, ensuring correct transaction procedures were followed.

The main role was to ensure any work carried out on the public highway by the company complied with licensing terms as set out by the Highways Act 1980.

I was responsible for applying for the licenses for the work from the local authorities, managing the start and finish dates of the licenses and ensuring the highway was returned to a fit and proper state upon completion of works.

I was also responsible for any investigation of fines issued by local authorities for failure to comply with terms of the license, If the fines were justified then I raised a payment order to be signed off by the section manager

I started as a volunteer working on the bars within the centre then became a full time paid Shift Leader.

My main responsibilities were

To supervise and support the volunteer bar staff

Manage the bar and restaurant areas during my shift

Ensuring all licencing, fire and food requirements were met

Provide and save and welcoming space for the lesbian and gay community for London.