Jonathan Dawson

• CLASS 2 COLLECTION AND DELIVERY DRIVER July 2022 - Current

I started my career with DPD in the summer of 2022 as a 7.5t collections and delivery driver. In September 2023 I was promoted to the class 2 collections and delivery driver. In August 2023 I was also given the role of the 7.5t vehicle assessor where I periodically assess all the other drivers in the Durham depot who drive a 7.5t truck. This role also covered any vehicle under 7.5t which includes the 3.5t and light vans. In June 2025 DPD put me through my class 1 licence and my test and training was in Wolverhampton. At the beginning of every shift I carry out my vehicle checks then look at my route for that day. I then reorder my route so that I am more efficient. Loading my vehicle in the order of my deliveries and ensuring the weight is evenly distributed. After leaving the depot I carry out deliveries in a safe and courteous manner. Ensuring all the deliveries and collections are within their given hour time slot. Using a handheld scanner to complete deliveries, entering the customer’s name as well as taking a photo for proof of delivery. Whilst delivering mainly to commercial properties, I’m also required to deliver/collect from residential properties. I've learned various routes, leading to increased area knowledge. I collect palletised goods or handball individual parcels onto my truck to take back to the depot to offload onto the awaiting trailer. All the time making sure the load is secure, does not move about whilst driving and does not get damaged. I’m constantly in touch with management from the depot to take on extra deliveries or collections should someone else be struggling, falling behind schedule or have broken down. I work every other Saturday during peak to help the depot deliver the excess parcels.

• ADMINISTRATOR AND TRANSPORT FORWARDER March 2018 – July 2022

Responsible for organising haulage of various agricultural commodities to be delivered around the country. Talking to haulage companies to negotiate the lowest possible haulage rates. Coordinating routes to maximise profit for the company. Communicating with customers to organise delivery logistics and always delivering exceptional customer service. Processing weighbridge data once the commodities have been delivered and generating purchase and sale invoices.

• CUSTOMER SERVICE AND ONLINE MANAGER October 2017 – March 2018

Responsible for providing exceptional aftersales customer service by resolving online and instore complaints in a timely fashion. I investigated and managed the identification and resolution of fraudulent transaction cases. I also managed two employees who dealt with the processing and packaging of online orders.

• BRANCH MANAGER October 2004 – October 2017

Responsible for ensuring a consistently high standard of presentation in the store and ensuring all available space in the store was effectively utilised. Always focused on maximising customer sales through excellent visual and verbal communication with the customers. Responsible for the daily management of up to 8 members of staff and assigning duties. Managing and motivating staff to increase sales and ensure store efficiency by analysing and sharing sales statistics with identification of areas to develop. Developing, researching and implementing marketing strategies. Maintaining awareness of market trends and monitoring local competitors. Managing KPIs set by Area Managers. Maintaining accurate records of all pricings, sales, and activity reports. Ensuring all corporate and local regulations and procedures were met and complied with.