jonathan cracknell
Norfolk,North Pickenham
Overview
20
20
years of professional experience
Work History
Technical Sales Engineer
steadfast
Ipswich, Suffolk
01.2004 - 05.2024
- Conducted detailed technical presentations and demonstrations, effectively showcasing product benefits to prospective customers.
- Prepared detailed technical proposals and quotations tailored to individual customer requirements.
- Provided expert technical support and guidance to customers, resolving issues and maximising product performance.
- Provided technical support and advice to clients, enhancing product understanding and satisfaction.
- Ensured sales enquiries, orders and issues were processed accurately, quickly and efficiently, maintaining excellent client service.
- Coordinated with project managers to ensure timely delivery of products and services, meeting tight deadlines.
- Negotiated contracts with clients, securing profitable deals while meeting customer requirements and expectations.
- Negotiated final contract terms covering price, delivery schedule and product specifications.
- Developed and maintained strong relationships with key clients to foster business growth.
- Developed an extensive client list through networking, outreach and visiting leads.
- Created a targeted list of prospective client businesses to enhance sales outreach.
- Identified customer needs to deliver relevant product solutions and promotions meeting target budgets.
- Analysed client needs to recommend additional products or upgrades, increasing revenue.
- Analysed market trends and competitor activity to inform strategic sales plans.
- Worked closely with marketing to develop effective sales strategies and materials, targeting specific customer segments.
- Established selling opportunities through proactive outreach to existing and potential clients.
- Forged new business partnerships to enhance customer acquisition and boost revenue.
- Outlined product benefits during the sales process using reports and proposals to demonstrate key data.
- Compiled and delivered comprehensive sales reports to senior management, highlighting achievements and identifying areas for improvement.
- Conducted in-depth studies into products ranges' technical specifications to continually build product knowledge.
- Attended exhibitions and networking events to provide technical support on products to sales teams.
- Led training sessions for clients' teams on product installation, operation, and maintenance, ensuring high satisfaction levels.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
- Attended exhibitions and networking events to provide technical support on products to sales teams.
- Led training sessions for clients' teams on product installation, operation, and maintenance, ensuring high satisfaction levels.
Education
Copleston High School
Ipswich, SFKTimeline
Technical Sales Engineer
steadfast
01.2004 - 05.2024
Copleston High School