Jonathan Constable
Woodford Green,Essex
Summary
I consider myself as an operations management professional with six years of proven experience in overseeing development and budget processes. I demonstrate exceptional communication and leadership skills, effectively delegating responsibilities while maintaining organisational control.
I am proudly efficient in Microsoft Office and have a strong aptitude for learning new software applications. I remain committed to driving operational excellence and achieving strategic goals.
I am a highly reliable and resourceful person, with a keen ability to solve problems and adapt quickly to new challenges, with my strong technical skills and knack for customer service, ensuring tasks are completed to high standards.
I am committed to making a positive impact in British Airways as a flight pilot.
Overview
29
29
years of professional experience
Work history
Handyman
Self Employed
Woodford Green, Redbridge
10.2022 - Current
- Maintain property conditions by performing routine repair tasks.
- Resolve minor construction issues.
- Carry out general gardening tasks, enhance outdoor appearance of properties.
- Paint interior and exterior of properties to enhance aesthetic appeal.
- Execute general maintenance tasks, including plumbing repairs, electrical troubleshooting and carpentry work.
- Install and repair fixtures, fittings and appliances in order to maintain functional living environments.
- Determine tools and equipment needed to complete maintenance and repair jobs quickly.
School Marshal [Operations Manager]
Highgate School
Highgate, London
01.2016 - 10.2022
- Implement effective line management to the Senior Porters, Porters, Porter Drivers, Chaperones, School Assistant, Entrance Lodge Administrator, Mills Centre Administrator and Security Officer, encompassing events, deliveries, cleaning, logistics, maintenance, external contractors, vehicle fleet, administration and pupil movement.
- Maintain excellent relationships with direct reports resulting in high morale and greater productivity.
- Facilitate Operations Team meetings, execute holiday requests and facilitate adequate cover.
- Employ successful leadership and communication with direct reports to ensure and deliver excellent customer service throughout the School, successfully cutting complaints by more than 80%
- Collaborate with all departments within the School, in particular, the senior management team, to ensure operational requirements are properly defined and adopted in compliance with the School's standards
- Work closely with the Estates manager, ensuring swift identification of problems and implementation of appropriate remedial actions
- Support the Estates Director with the instruction of an independent Security Consultant firm on a specialist security site survey
- Maintain up-to-date knowledge, training, effectively shaping and improving the School's Security, Minibus and CCTV policies.
- Observe and disseminate proposed changes in strategies, policies and codes of practice for effective implementation.
- Carry out thorough safety procedures in order to execute pupil safety within the School site as well as the surrounding vicinity
- Maintain excellent relations with neighbours and the local community
- Train and mentor new support staff in accordance with our Safeguarding policies
- Facilitate the procurement and management of a new security contract
- Maintain pupil, staff and visitor safety through effective leadership of the security team, security protocol adherence by colleagues and liaison with the Community Police
- Facilitate strategic decision-making by establishing and drafting CCTV and Minibus policies.
- Streamline processes such as requests from colleagues, leading to improved efficiency from my teams.
- Manage budgetary aspects within the Operations department
- Recommend and install new communication technology to facilitate effective radio communication throughout Highgate
Enrichment & Activities Manager
Waltham Forest College
Walthamstow, Waltham Forest
05.2010 - 12.2015
- Plan and deliver an enrichment programme for 16 - 19 cohort.
- Manage a staff team.
- Manage the Learner Voice and the Students' Union.
- Organise trips, events, activities & mentoring programmes.
- Manage budgets, book facilities, secure resources.
- Additional ‘Duty Manager' duties.
- Implement Safeguarding and health & Safety.
- Embed equality and diversity.
- Conducted performance reviews, leading to enhanced employee productivity levels.
- Boosted team morale with regular motivational sessions and team bonding activities.
- Cultivated strong relationships with local businesses for mutual benefit.
- Sourced entertainment acts to diversify the schedule of activities offered to students.
- Spearheaded 2 projects taking students to Thailand to work with disadvantaged children.
Student Links Officer
BSix Sixth Form College
Hackney, City of London
09.2003 - 05.2010
- Devise, monitor and evaluate annual programme of activities, clubs & trips.
- Ensure that the Every Child Matters agenda is incorporated in all planning.
- Proactively encourage students to develop themselves in the ECM areas.
- Facilitate the participation of students in organised leagues and competitions, both internally and externally.
- Expand external opportunities available to students both with local providers and enrichment schemes.
- Build relationships with students (on an individual and group basis) and to advocate their views, opinions and needs through the learner voice structure.
- Develop a supportive and friendly environment.
- Ensure that College policies including Equality and Diversity and Safeguarding are implemented.
- Worked diligently under pressure whilst preserving high-quality output.
Referral Order Panel Member [Volunteer]
Youth Offending Service
Leyton, Waltham Forest
08.2012 - 04.2018
- Facilitate young people's Referral Order Panels.
- Evaluate assessment reports prepared by YOS case workers.
- Write and agree contracts with young offenders.
- Review cases at Panel meetings.
- Act as an advocate for victims and the local community.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Support team by demonstrating professionalism and consistency when dealing with the young offenders..
Social Worker [Secure Unit]
Leverton Hall
Brentwood, Essex
08.1998 - 08.2003
- Hold responsibility for the day-to-day care of young people resident including key-worker responsibility for one or more young people.
- Ensure that appropriate records are maintained in accordance with legislation and procedures.
- Liaise with external professionals to formulate and progress care or therapeutic plans for individuals.
- Maintain a ‘team approach' to the care of the young people.
- Participate in assessment, planning, implementation and review of care / treatment for each young person.
- Develop appropriate relationships which will promote growth and development.
- Prepare and submit court reports, attend court as required.
- Facilitate activities within the unit in the absence of the team Leader.
- Implement Health & Safety at Work and Child Protection Policies.
- Facilitated group therapy sessions, enhancing interpersonal skills amongst participants.
Retreats Assistant Director
Walsingham House
Canvey Island, Essex
01.1997 - 07.1998
- Engage, empower and lead retreats for young people.
- Lead liturgical worship and influence spiritual development.
- Manage a team of volunteers.
- Monitor the financial health of the organisation.
- Train staff and facilitate workshops.
- Devise and oversee weekday and weekend retreats for large groups.
- Assist with all logistics of running the premises.
- Created a productive work environment by fostering positive team dynamics.
Education
Waltham Forest College
LondonNVQ Level 3 - Youth and Community Work
University East London
LondonCertificate of Higher Education - Counselling
Centre for Counselling and Psychotherapy Education
London, ENGGCSE -
Cumberland School
LondonSkills
- Excellent communicator and team leader
- 5 years’ proven experience in operations management position
- Strong development and budget oversight skills
- Excellent ability to delegate responsibilities while maintaining organisational control
- Highly confident in conflict management and negotiation processes
- Proficient in Microsoft Office (Word, Excel, Outlook) and aptitude to learn new software applications
Timeline
Handyman
Self Employed
10.2022 - Current
School Marshal [Operations Manager]
Highgate School
01.2016 - 10.2022
Referral Order Panel Member [Volunteer]
Youth Offending Service
08.2012 - 04.2018
Enrichment & Activities Manager
Waltham Forest College
05.2010 - 12.2015
Student Links Officer
BSix Sixth Form College
09.2003 - 05.2010
Social Worker [Secure Unit]
Leverton Hall
08.1998 - 08.2003
Retreats Assistant Director
Walsingham House
01.1997 - 07.1998
NVQ Level 3 - Youth and Community Work
University East London
Certificate of Higher Education - Counselling
Centre for Counselling and Psychotherapy Education
GCSE -
Cumberland School
Waltham Forest College