Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Jonathan Clarke

Shirley,Solihull

Summary

Motivated professional with over 22 years of customer service experience, excelling in sales and management roles. Proven ability to meet challenging deadlines while maintaining high standards of service. Strong interpersonal and communication skills enhance team collaboration and customer satisfaction. Committed to ensuring safety and comfort in all interactions, with a focus on problem-solving and adaptability.

Overview

10
10
years of professional experience

Work history

Cabin crew

EasyJet
Birmingham , West Midlands
2025.03 - 2026.02
  • Coordinated with ground staff to assist during boarding and deboarding processes.
  • Created a friendly atmosphere through interactions with passengers.
  • Supported compliance with safety regulations for passenger security.
  • Collaborated with crew members to aid in providing seamless service.
  • Contributed to customer satisfaction through interpersonal skills during in-flight services.
  • Assisted with passenger boarding and luggage stowage for smooth operations.
  • Participated in training sessions on safety regulations for adherence during flights.
  • Delivered service to passengers while ensuring comfort and safety.
  • Documented incidents or medical emergencies encountered during flights.
  • Administered basic medical care to distressed passengers and relayed information to medical teams.

Crew performance manager, Cabin manager, Cabin crew

Tui airways
Birmingham , West Midlands
2016.04 - 2025.02
  • Supervised cabin crew team as cabin manager.
  • Assisted in maintaining high standards of customer service and safety compliance.
  • Supported initiatives aimed at enhancing crew performance and morale during flights.
  • Participated in base management team during secondment to address crew welfare and HR matters for workforce of 600.
  • Conducted reviews of staff performances to improve workforce management.
  • Facilitated creation of personal development plans to encourage continuous professional growth amongst staff members.
  • Organised coaching sessions to enhance staff competency levels.
  • Coordinated between various departments for streamlined operations.
  • Collaborated with management to develop key performance indicators to improve productivity and align with business objectives.

Education

GCSE - Maths, English language, Geography, History

Perry High school
Birmingham
09/1995 - 03/2000

Skills

  • Customer service and sales
  • Management
  • Cabin presentation standards
  • Punctuality and reliability
  • Aviation regulations knowledge
  • Professional appearance maintenance
  • Cabin equipment operation
  • Discreet and diplomatic behavior
  • Aircraft systems knowledge
  • Crew coordination skills
  • People management proficiency
  • Exceptional communication abilities
  • First aid certification
  • Computer literacy

References

I can supply employment and character references on request.

Timeline

Cabin crew

EasyJet
2025.03 - 2026.02

Crew performance manager, Cabin manager, Cabin crew

Tui airways
2016.04 - 2025.02

GCSE - Maths, English language, Geography, History

Perry High school
09/1995 - 03/2000
Jonathan Clarke