Jonathan Barnett

To coordinate all administration across all stakeholders with regards to referred properties across the organisation, with an objective to keeping the referral down to an absolute minimum.

• To check across all contract properties that have been referred by running reports from the Verification database.
• To book and confirm appointments with residents before the previous LGSR expiry date.
• Where necessary contacting the neighbouring properties for any information they may have for affected properties and update database.
• To arrange out of hours and weekend appointments where necessary, including cold calls if not attended previously.
• To action and manage/report as required on individual client projects.
• To report daily to the Service Team Leader on the number of referred and overdue properties with or without appointments.
• To update the Gas Compliance Statistics Report on the above numbers across all clients and send to the Board of Directors/Management and Contracts Manager.
• Arranging meter capping with Engineers where necessary.
• To manage a small team of five members and provide updated Spreadsheets on a daily basis.

To receive inbound calls and provide quotes for potential customers regarding Medical Travel Insurance.

• To convert insurance quotes into sales, maximising the Conversion Rate.
• Provided comprehensive product information to potential customers, resulting in increased sales leads.
• Managed office supplies inventory ensuring always well-stocked .
• Handled sensitive client information with strict confidentiality boosting trust relationship with clients.

To be responsible for providing the clients of Barclays Bank with correct fund requests.

• Demonstrated accuracy and attention to detail whilst balancing approximately £4 million daily.
• Ensured that all customers orders are labelled, scanned and coordinated correctly.
• Identified counterfeit notes whilst handling cash, ensuring financial security.

To be responsible for all branch funds.

• Maintained the correct branch cash float within strict limits at all times, whilst taking into account potential customers unexpected large cash requests.
• Ensured that both the tills and cashpoints where balanced and ran efficiently.
• Provided excellent customer service which increased repeat business.
• Established rapport with regular customers for improved loyalty.
• Managed end of day cash reconciliation, ensuring accurate reporting.
• Ensured accuracy in financial transactions through meticulous attention to detail.
• Collaborated closely with team members during busy periods for smooth operations.
• Enhanced customer experience by providing quick and efficient service.
• Trained new cashiers on point-of-sale system, improving operational efficiency.
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.