Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Jonas Couling

London

Summary

Dedicated and accomplished sociology graduate achieving an Upper Second 2:1 with excellent experience in customer service as a hospitality worker. Possessing a strong passion for sociology, I have developed a deep understanding of social dynamics, research methodologies and critical thinking. My dissertation focused on a policy review of how effective the UK government police football hooligans through a qualitative research project. My time working in the hospitality industry has honed my ability to thrive in fast paced environments, communicate effectively with diverse clientele and collaborate in a team environment. Combining my academic skills with my practical experience, I bring a unique perspective to problem solving, analysis and interpersonal connections. With a strong work ethic, adaptability and a deep understanding of human behaviour, I am eager to leverage my sociological expertise to contribute to an organisation or project.

Overview

4
years of professional experience

Work history

Bunsmiths LTD
London

Bartender
08.2022 - Current

Job overview

  • Created welcoming, vibrant bar atmosphere, generating positive first impressions with customers.
  • Memorised extensive drinks list and recipes to accurately answer clients questions.
  • Provided outstanding beverage service to customers per shift, continuously exceeding expectations.
  • Consistently improved bartending techniques by following service of senior bartenders.

Liphook Golf Club
Liphook, Hampshire

Bar Team Member
05.2022 - 08.2022

Job overview

  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Old Thorns Golf Club and Resort
Liphook, Hampshire

Food and Beverage Team Member
12.2019 - 05.2022

Job overview

  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
  • Actively listened to guests and understood when managing complex food service complaints.


Education

University of Greenwich
London

Bachelor of Science from Sociology and Criminiology
09/2020 - 06/2023

University overview

  • Member of Chess Society

Godalming College
Godalming

A-Levels from Politics B, Sociology C, and History C.
09/2017 - 07/2019

Skills

  • Outstanding customer service
  • Taking initiative
  • Problem solving
  • Analysis and evaluation
  • Qualitative and quantitative research
  • Communication skills

Languages

English
Native

Timeline

Bartender

Bunsmiths LTD
08.2022 - Current

Bar Team Member

Liphook Golf Club
05.2022 - 08.2022

Food and Beverage Team Member

Old Thorns Golf Club and Resort
12.2019 - 05.2022

University of Greenwich

Bachelor of Science from Sociology and Criminiology
09/2020 - 06/2023

Godalming College

A-Levels from Politics B, Sociology C, and History C.
09/2017 - 07/2019
Jonas Couling