Jonalyn Molina
Cebu,Philippines
Summary
I have several years of experience in the Business Process Outsourcing (BPO) industry, where I worked as both a Customer Service Representative (CSR) and a Technical Support Representative (TSR). These roles helped me develop strong communication, problem-solving, and customer service skills while working with customers from different backgrounds.
Proficient Customer Service Representative skilled in technical support and troubleshooting. Addresses customer complaints effectively, utilising strong problem-solving abilities to enhance service delivery. Focuses on active listening and clear communication to foster positive customer relationships.
Overview
22
22
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Afni Philippines
Quezon City Metro Manila, Philippines
10.2018 - 12.2022
- Addressed customer service enquires quickly and accurately.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Education
Hotel Restaurant Management -
International Correspondence School
Manila, Philippines 06.2000 - 05.2022
Skills
- Customer Service Excellence
- Technical Support & Troubleshooting
- Strong Verbal and Written Communication
- Active Listening
- Problem Solving & Critical Thinking
- Customer Complaint Resolution
Timeline
Customer Service Representative
Afni Philippines
10.2018 - 12.2022
Hotel Restaurant Management -
International Correspondence School
06.2000 - 05.2022