Compassionate Patient Care Professional with extensive experience in delivering high-quality patient support and care. Achieved enhanced patient independence and comfort through attentive caregiving and effective communication skills. Focused on creating engaging, personalised care plans that promote physical and emotional wellbeing, fostering strong relationships with clients.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
HEALTH AND WELL BEING SPECIALIST[PART TIME]
THE ROYAL ALFRED SEAFARERS SOCIETY
BANSTEAD, Surrey
12.2022 - Current
Conducted orientation sessions for new clients, introducing them to the available activities and encouraging initial engagement.
Planned sessions thoroughly to exceed participant expectations.
Evaluated the impact of activities on participant happiness and social connectedness, demonstrating commitment to enhancing quality of life.
Instructed participants in correct posture and technique to prevent injury.
Organised arts and crafts, sports and physical education activities to promote a healthy lifestyle, increase confidence and have fun.
Used outstanding communication and interpersonal skills to engage participants in diverse activities.
Planned, coordinated and executed activities in line with specific client needs.
Supported care home residents with socialisation and independence promotion through targeted physical activities.
Fostered strong relationships with participants through empathetic communication and attentive listening to feedback.
Designed innovative activity programmes to stimulate cognitive functions and social interaction among elderly residents.
Developed and implemented a successful volunteer programme, increasing community involvement and support for activities.
Demonstrated exceptional organisation and planning abilities to effectively coordinate and deliver exciting activity programmes.
Demonstrated excellent communication and listening skills with service users and families to establish trust, rapport and reliability.
Participated in meetings to discuss ways to improve activities and feedback from service users.
Monitored participant attendance and engagement levels, using data to refine and personalise activity offerings.
Observed residents to report issues, changes or unusual behaviour, providing safety and security measures.
Managed budget for activities department, effectively allocating resources to maximise participant enjoyment and satisfaction.
Built positive relationships among diverse groups to enhance collaboration.
Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
Carer Assistant
Jesmund nursing home
Cheam, Surrey
08.2001 - 06.2017
Recorded patient observations and behavioural changes, reporting concerns to manager promptly.
Assisted patients with personal care tasks, ensuring comfort and dignity during meal assistance, toileting, and mobility support.
Responded to customer needs through the alert system.
Met with families and patients to obtain understanding of patient requirements, needs and struggles.
Conducted cooking, drink making and cleaning tasks while visiting patients at their homes.
Collaborated with patients and families to discuss care plan adjustments, showcasing emotional resilience and active listening to enhance patient satisfaction.
Tended to clients' physical, emotional, cultural, and social needs through a person-centred approach.
Monitored ongoing care, identifying and addressing obstacles to recovery, ensuring timely interventions for improved patient outcomes.
Assisted in patient showering, cleaning and toilet duties.
Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitising.
Actively listened to patients' complaints and feedback, actioning improvements to continuously improve quality of care.
Attended staff training to keep up to date on care home regulations, best practices and safety standards.
Remained up-to-date on latest treatments, care improvements and regulations to facilitate patient wellbeing and satisfaction.
Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
Kept public areas clean and hygienic by performing routine sanitisation tasks.
Carer Assistant
Jesmund care home
Sutton, Surrey
08.2019 - I currently work here
Monitored patient progress, identifying and addressing obstacles to enhance recovery outcomes.
Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Kept public areas clean and hygienic by performing routine sanitisation tasks.
Provided assistance with bathing, meal support, toileting and mobility to promote patient dignity and comfort.
Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
Monitored patient health, behavioural and physical changes, promptly reporting concerns to the ward supervisor.
Documented care plans, hospital actions and patient activities in line with best practices in clinical communication.
Proactively asked patients and colleagues for feedback on personal performance to enhance skills and care delivery.
Maintained and updated digital patient records and medical information.
Recorded patient observations and behavioural changes, reporting concerns to manager promptly.
Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
Responded to customer needs promptly through the alert system.
Prepared meals and beverages, and performed cleaning tasks during home visits to ensure a clean and welcoming environment for patients.
Met with families and patients to obtain understanding of patient requirements, needs and struggles.
Discussed changes to care plans with patients and their families, demonstrating emotional resilience, active listening and compassion.
Looked after clients' physical, emotional, cultural and social needs using a person-centred approach.
Evaluated care plan effectiveness by observing patient behaviour and physical improvements, ensuring tailored support.
Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery.
Assisted in patient showering, cleaning and toilet duties.
Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitising.
Actively listened to patients' complaints and feedback, actioning improvements to continuously improve quality of care.
Attended staff training to keep up to date on care home regulations, best practices and safety standards.
Remained up-to-date on latest treatments, care improvements and regulations to facilitate patient wellbeing and satisfaction.
Education
NVQ Level 3 -
City and guild
06.2007 - 07.2009
NVQ Level 2 -
City and guild
08.2005 - 08.2007
Certificate of Higher Education - OCNLR LEVEL 2 AWARD IN SUPPORTING ACTIVITY PROVISION IN SOCIAL CARE
OCN LONDON NAPA
LONDON
01-2026
Skills
Patient assessments
Vital signs monitoring
Nursing protocols
Patient documentation
Daily living assistance
Toileting support
Meal preparation
Health evaluation
Care management
Client interaction
Activity coordination
Community engagement
CPR certification
Client engagement
Activity planning
Participant evaluation
Active listening
Relationship building
Health assessments
Effective communication
Risk Assessment
Timeline
HEALTH AND WELL BEING SPECIALIST[PART TIME]
THE ROYAL ALFRED SEAFARERS SOCIETY
12.2022 - Current
Carer Assistant
Jesmund care home
08.2019 - I currently work here
NVQ Level 3 -
City and guild
06.2007 - 07.2009
NVQ Level 2 -
City and guild
08.2005 - 08.2007
Carer Assistant
Jesmund nursing home
08.2001 - 06.2017
Certificate of Higher Education - OCNLR LEVEL 2 AWARD IN SUPPORTING ACTIVITY PROVISION IN SOCIAL CARE