Experienced Senior Manager and Business sales executive with over 15 years in FinTech, Telecoms, software and technology industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results. High-achieving B2B Business Manager successful at converting new business into profitable, loyal customer bases. Dedicated to exceeding revenue targets through first-class telesales service. Passionate and motivated to engage clients for improved acquisition and retention.
Hi, I’m
Jona Ebube
London,Enfield
Summary
Overview
8
years of professional experience
3
years of post-secondary education
Work history
Astute LtdBournemouth, England
B2B sales executive
2023.08 - 2024.01 (5 education.months_Label)
Job overview
- Fostered customer loyalty and consistent investment by building positive and productive relationships.
- Provided clear, accurate pricing information to customers regarding specific products.
- Gathered and analysed customer data to improve sales performance.
- Identified prospect needs and offered appropriate products and services.
- Reviewed customer feedback to enhance service delivery.
- Established new customer accounts through dedicated cold calling and exceptional service.
- Increased revenue through upselling and consistent contract renewals.
- Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.
- Collaborated with marketing team to drive conversions through campaigns and client referrals.
YouFibre LtdCheltenham, Gloucestershire
Customer service manager
2022.11 - 2023.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Led high-achieving call centre teams in delivering quality customer care.
- Actioned client feedback to improve product and service offerings.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Managed resource and capacity planning to support forecasted business needs.
- Reduced customer call times through increased staff training and incentivisation.
- Coordinated external suppliers to meet customer order requirements.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Deescalated internal conflict and implemented motivational techniques.
- Recruited high-performing, reliable staff for improved team productivity.
BT/EELondon, City of London
Senior manager
2016.09 - 2022.11 (6 education.years_Label & 2 education.months_Label)
Job overview
- Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance.
- Used exceptional planning and organisation skills to manage multiple, large-scale projects across 17 sites.
- Developed and implemented online marketing plans to drive sales, profit and brand objectives
- Managed large-scale projects and initiatives, introducing new systems, tools and processes to support attainment of challenging objectives.
- Controlled £1.2m annual budget to achieve spending targets.
- Managed successful launches of 200 new products into UK and European markets, resulting in 210% increase in company revenue.
- Validated critical documentation and upheld robust reporting practices.
- Monitored and controlled inventories, overhauling existing practices to save £125,000 in annual costs.
- Networked with vendors, suppliers and transport carriers to capture best value for money.
BT/EELondon, City of London
B2B sales consultant
2015.09 - 2016.08 (11 education.months_Label)
Job overview
- Provided clear, accurate pricing information to customers regarding specific products.
- Fostered customer loyalty and consistent investment by building positive and productive relationships.
- Gathered and analysed customer data to improve sales performance.
- Conceptualised plans to drive business development and build long-term relationships.
- Undertook multi-channel engagement to convert leads and boost revenue.
- Expanded pipeline by tailoring approach to client budgets and schedules.
- Exceeded retention and upsell targets through concerted customer engagement.
- Established new customer accounts through dedicated cold calling and exceptional service.
Education
University of WestminsterLondon
Bachelor of Arts from Law
2011.09 - 2014.11 (3 education.years_Label & 2 education.months_Label)
University overview
Skills
- Customer oversight
- Sales and marketing
- Telesales
- Email and Live Chat
- Sales closing techniques
- New business generation
- Product and service knowledge
- Called Calling (200 calls a day)
- Sales Cloud proficiency
- Payment processing
- Complex negotiations
- Account management
- Internet and e-mail marketing
- Sales training
- MAC IOS proficient
- Demand generation marketing
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Timeline
B2B sales executive
Astute Ltd
2023.08 - 2024.01 (5 education.months_Label)
Customer service manager
YouFibre Ltd
2022.11 - 2023.12 (1 education.year_Label & 1 education.month_Label)
Senior manager
BT/EE
2016.09 - 2022.11 (6 education.years_Label & 2 education.months_Label)
B2B sales consultant
BT/EE
2015.09 - 2016.08 (11 education.months_Label)
University of Westminster
Bachelor of Arts from Law
2011.09 - 2014.11 (3 education.years_Label & 2 education.months_Label)