Jon Ward
Licensee
Ealing,London
Summary
Jon has over 25 years of experience in the hospitality business and has been managing pubs since being appointed General Manager of The King William IV in Hampstead in 1997 working for Regent Inns.
Jon has run several high-profile pubs and clubs over the years, including historic Black Cap in Camden Town for Bass/Mitchell & Butler, and was also one of the team who launched and managed West 5 Bar in Ealing, A pub and nightclub which is still going strong 24 years later.
Jon has worked for Fullers since 2012, and has been General Manager of The Castle Inn for 9 years
Jon is well known, as being the face of The Castle Inn and has forged good connections with both locals, and the students and lecturers at UWL. Even continuing to host The Castle Inn’s weekly Quiz over Zoom during Lockdown for all the lecturers. He has on several occasions been a guest lecturer for Student projects.
Jon has a passion for customer service which he instils in his team, and hosts both the busy weekly Quiz night, which he writes himself, and the Castles now famous Sunday night Spotlight Karaoke.
Overview
26
26
years of professional experience
Work history
General Manager
THE CASTLE INN EALING, SMITH & TURNER
Ealing, London
05.2012 - Current
- Working under as Assistant Manager under Amy Sim and Kathy Hill from 2012 - 2014
- Appointed General Manager in April 2014
- All duties of day to day management
- Cellar management and has held a Master Cellarman certificate since 2015.
- Has always had Fully Green audits
- Achieved first Record Week within first year, and has continued to achieve Records Weeks since then
- Oversaw a successful repositioning of the business. From the mainly sport led, male orientated, local pub with a Thai franchise food offer. To the more successful vibrant, music and events led local pub that it now is.
- Building and designing what was then Fullers only “Build-your-own Burger” menu, a concept that has now been successfully rolled out to various other pubs.
- Kept constant awareness of any changes in food handling standards and other relevant legislation.
General Manager
WEST FIVE - GSS LEISURE/RAJAPUBCO LTD
Ealing, London
01.2008 - 04.2012
- Revived West London biggest and best known 450 capacity Gay Cabaret venue to award winning standard
- Successfully turned around and repositioned a declining venue
- Hugely increased gross sales
- Increased HTP through payroll management, stringent stock control and good relations with suppliers
- Greatly improved customer loyalty whilst attracting a large amount of new customers
- Organized and held a number of high successful and much publicized events.
- Responsible for all ordering, deliveries and stock control
- Responsible for rebranding, marketing, advertising and promotions
- Booking and organizing a range of successful entertainment acts
- Responsible for recruitment, training and supervising of staff
- Cellar management
Manager
GOLDEN LION, GOLDEN LION LONDON LTD
Kings Cross, London
01.2006 - 01.2008
- One of a team taking over and rebranding a large open plan pub in King's Cross into a highly successful venue
- Responsible for all ordering, deliveries, and stocktaking, Successfully positioned venue in the market and attracted a new clientele
- Responsible for all marketing and promotions, Booking, organizing and presenting all cabaret, Hosting Quiz nights, Karaoke and Bingo, Supervision of all staff
- All cash management, Cellar management.
Senior Animal Handler
Miller's Ark Animals / Animal Touch Charity1105059
Odiham, Hampshire
01.2002 - 01.2006
- Bringing adults and children into close contact with farm animals, the mobile farm concept thus inspiring interest and respect whilst providing an exciting educational experience
- All aspects of working on a rare breeds farm
- Taking animals out to the wider community, including residential homes, schools for educational purposes and specials needs facilities; combining education and therapy.
- Trained new employees to perform best and safe practides in animal handling.
- Performed public demonstrations and shows to educate audiences and encourage interaction.
Daytime Manager
SANCTUARY SOHO, MEDIA PLACES LTD
Soho, London
01.2001 - 01.2002
- One of team setting up and opening what was then London's newest 370 capacity dance club and piano bar
- Responsible for all ordering, Deliveries, and stocktaking., Arrangement of functions, parties and TV filming., Organized all food and decorations for parties and functions., Supervised all daytime staff.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
General Manager
BLACK CAP, CAMDEN, SIX CONTINENTS RETAIL/BASS CHARRINGTON
Camden, London
01.2000 - 01.2001
- Repositioned venue back to being one of London's top cabaret venues
- Increased gross sales from predicted £750,000 to £1,000,000 in first year, Increased food sales, Increased positive press coverage by 400%., Regained customer loyalty and attracted new customers.
- One of only 7 venues in a district of 90 to achieve Millionaires club award.
- Organized and ran various highly successful events and theme nights
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
General Manager
KING WILLIAM IV
HAMPSTEAD, London
01.1997 - 01.2000
- Turned around a stalling venue and reversed down-turn in sales
- Increased wet sales by 24% in first year coming in well over budget, Food sales increased by 200% , Successfully repositioned venue in the market and attracted a younger clientele, Increased positive press coverage by 200%.,Greatly increased customer loyalty
- Organized and ran a variety of very successful events and theme nights
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Education
BIIAB Level 2 National Cert for Personal Licence -
British Institute of Innkeepers
BIIAB Cellar Management -
British Institute of Innkeepers
LondonConflict Management & Managing Conflict - Drug Awareness
Fuller, Smith & Turner
Basic Food Hygiene Certificate -
Fuller, Smith & Turner
First Aid Certificate -
Fuller, Smith & Turner
Skills
- Live-in manager
- Live entertainment booking
- Pub promotional campaigns
- Hiring and training
- Safe food handling
- Diverse beverage knowledge
- Cleaning and sanitation procedures
- Leadership
- Marketing
- Team building
Accomplishments
- Hospitality Manager
- Areas of Expertise Bar Management Staff Management and Training Stock Control & Ordering
- Promoting & Advertising
- Cash Handling & Reconciliation
- Event Planning and Management
Certification
BIIAB Level 2 National Certificate for Personal Licence Holder
Basic Food Hygiene Certificate
First Aid Certificate
BIIAB Cellar Management Certificate
Conflict Management and Managing Conflict (Drug awareness) Certificate Fully C.O.S.H.H. Trained
S.A.S. Safe and Secure
Languages
English
Native
Timeline
General Manager
THE CASTLE INN EALING, SMITH & TURNER
05.2012 - Current
General Manager
WEST FIVE - GSS LEISURE/RAJAPUBCO LTD
01.2008 - 04.2012
Manager
GOLDEN LION, GOLDEN LION LONDON LTD
01.2006 - 01.2008
Senior Animal Handler
Miller's Ark Animals / Animal Touch Charity1105059
01.2002 - 01.2006
Daytime Manager
SANCTUARY SOHO, MEDIA PLACES LTD
01.2001 - 01.2002
General Manager
BLACK CAP, CAMDEN, SIX CONTINENTS RETAIL/BASS CHARRINGTON
01.2000 - 01.2001
General Manager
KING WILLIAM IV
01.1997 - 01.2000
BIIAB Level 2 National Cert for Personal Licence -
British Institute of Innkeepers
BIIAB Cellar Management -
British Institute of Innkeepers
Conflict Management & Managing Conflict - Drug Awareness
Fuller, Smith & Turner
Basic Food Hygiene Certificate -
Fuller, Smith & Turner
First Aid Certificate -
Fuller, Smith & Turner
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