JON STONE
London
Summary
General Manager with a proven track record of leading high performance teams to meet and exceed objectives. Expertise in team building, training, and development, fostering a culture of loyalty and collaboration. Skilled in conflict resolution and relationship management, utilising over 12 years of experience in the hospitality industry to drive results.
Overview
11
11
years of professional experience
1
1
Certificate
Work history
General Manager
Stapleton Tavern
London
2024.08 - Current
- Returned to my first pub and transformed the business and made it profitable.
- Hired and trained front-of-house team to enhance staff morale and productivity.
- Increased sales through by driving large bookings and promoting live sport.
- Reopened additional pub and managed operations across both sites.
Asylum Decision Maker
Home Office
Leeds
2023.08 - 2024.08
- Used excellent attention to detail and written skills to construct thorough and detailed decisions.
- Conducted interviews with sensitivity and structured conservations accordingly in order to gather relevant and detailed information.
- Effective organisation and multi-tasking when working on many cases simultaneously.
Customer Service Agent
NOW Pensions
Remote
2023.02 - 2023.08
- Improved communication and conflict resolution skills.
- Top 10% of all time graduates for quality control scores.
- Delivered consistently excellent customer service to guarantee positive company experiences.
General Manager
The Punch Bowl Inn
, North Yorkshire
2022.03 - 2023.01
- Winner of Pub & Bar of the Year for Yorkshire & Humber 2022.
- Implemented new bar menu and organised events which re-engaged the local community.
- Increased food and drink GPs by 5% through staff training and stock control.
General Manager
Inn at Cheltenham Parade
Harrogate
2021.05 - 2022.02
- Increased occupancy by 15% by enhancing hotel room standards and overall customer experience.
- Implemented tighter controls across the board which increased profits and productivity by 5%.
- Introduced cocktails and wider range of spirits which improved drinks sales by 10%.
General Manager
Antic Pubs
London
2015.11 - 2021.05
- Managed three sites across London over six year period.
- Recruited top-performing candidates to build staff retention and team performance.
- Increased annual turnover by 10% by improving the quality of product, training staff and by creating a hub for the local community.
- Decreased wage percentage by 10% by improving productivity on busier nights and streamlining operations.
- Increased Gross Profit by 5% as a result of managing stock levels, implementing tighter controls on wastage and staff training.
Assistant Manager
Antic Pubs
London
2014.10 - 2015.11
- Promoted to management less than 12 months into hospitality career.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Worked with General Manager to develop action plans to increase performance and exceed sales KPIs.
Education
Bachelor of Arts - Media Production
University of Lincoln
Lincoln09.2010
A-Levels -
Westbourne Sixth Form
Ipswich 2001.04 -
GCSEs -
Westbourne High School
Ipswich08.2005
Skills
- Attention to detail
- Coaching and mentoring
- Communication and organisation
- Conflict resolution
- Customer service-oriented
- F&B auditing
- Sales expertise
- Service-orientated
- Financial budgeting
- Health and Safety Compliance
Timeline
General Manager
Stapleton Tavern
2024.08 - Current
Asylum Decision Maker
Home Office
2023.08 - 2024.08
Customer Service Agent
NOW Pensions
2023.02 - 2023.08
General Manager
The Punch Bowl Inn
2022.03 - 2023.01
General Manager
Inn at Cheltenham Parade
2021.05 - 2022.02
General Manager
Antic Pubs
2015.11 - 2021.05
Assistant Manager
Antic Pubs
2014.10 - 2015.11
A-Levels -
Westbourne Sixth Form
2001.04 -
Bachelor of Arts - Media Production
University of Lincoln
GCSEs -
Westbourne High School
Certification
Personal License, Food Safety Level 3, Fire Marshall & First Aid