Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
JON-JON CARAG

JON-JON CARAG

Cainta,Rizal

Summary

I am a Qualified as a Customer Service Representative

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Movate Philippines
Antipolo City
2024.01 - 2026.01
  • Addressed customer service enquires quickly and accurately.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

Customer Sales Executive

Sales Rain
Pasig City
2024.04 - 2024.09
  • Advised customers on product range, price, delivery, warranties and product use.
  • Met sales targets through proactive promotion and excellent customer service.
  • Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.

PLDT TECH/Customer Service Representative

Support Services Group
Pasig City
2024.01 - 2024.04
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.

Mini Pull Guy/Chef Apprentice

Unilever Philippines
Paco
2011.01 - 2012.01
  • Enforced health and safety standards for food storage, preparation and handling.
  • Established clear standards for cooking, garnishing and presenting food.
  • Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
  • Established food presentation guidelines, ensuring dishes were visually appealing.
  • Planned menus for daily use, special events and seasonal promotions.

Education

Bachelor of Arts - Hospitality Management

Infotech Institute of Arts and Sciences
Pasig City
2010-01

Bachelor of Arts - Hospitality Management

Institute of Creative and Computer Technology
Cainta, Rizal
2007-01

National HighSchool -

Francisco P Felix Mem. National HighSchool
Cainta, Rizal
01.2005

Elementary School -

Karangalan Elementary School
01.2001

Elementary School -

San Lorenzo Ruiz Elementary School
01.1996

Skills

  • Customer relationship management
  • Conflict resolution
  • Sales strategy
  • Service improvement
  • Call handling
  • Active listening
  • Empathetic communication
  • Multitasking
  • Customer Service

Language

English
Filipino

Timeline

Customer Sales Executive

Sales Rain
2024.04 - 2024.09

Customer Service Representative

Movate Philippines
2024.01 - 2026.01

PLDT TECH/Customer Service Representative

Support Services Group
2024.01 - 2024.04

Mini Pull Guy/Chef Apprentice

Unilever Philippines
2011.01 - 2012.01

Bachelor of Arts - Hospitality Management

Infotech Institute of Arts and Sciences

Bachelor of Arts - Hospitality Management

Institute of Creative and Computer Technology

National HighSchool -

Francisco P Felix Mem. National HighSchool

Elementary School -

Karangalan Elementary School

Elementary School -

San Lorenzo Ruiz Elementary School
JON-JON CARAG