Jon Hartwell
Account Manager / Sales Professional
New Mills
Summary
Seasoned sales professional with 15 years of experience in account management, B2B and B2C sales, plus new business development. Adept at building and maintaining long-term client relationships, identifying growth opportunities, and using data to deliver bespoke solutions that drive revenue. Known for consistently exceeding sales targets and KPIs while fostering customer loyalty and satisfaction.
Overview
16
16
years of professional experience
Work History
Internal Account Manager
Siemens Financial Services
10.2022 - Current
- Managed a growing portfolio of over 60 B2B accounts, initially supporting an external BDM and later operating independently.
- Processed finance proposals from resellers, ensuring smooth completion for business financing in IT, telecoms, and office equipment sectors.
- Upsold and cross-sold products to maximise spend on each deal, driving incremental revenue.
- Ensured accounts achieved annual KPI revenue targets through strategic account management.
- Used data analysis to evaluate account performance and provided actionable insights to increase customer engagement with services.
Account Manager
NCP (National Car Parks)
01.2019 - 10.2022
- Acted as the primary point of contact for key accounts, ensuring high levels of client satisfaction and success.
- Conducted regular check-ins with clients to understand their evolving needs and proactively offered tailored solutions.
- Boosted customer retention by implementing effective re-engagement strategies for lapsed clients.
- Partnered with clients to identify growth opportunities, achieving consistent revenue increases across accounts.
- Collaborated with internal teams to address customer challenges swiftly, maintaining trust and loyalty.
- Developed customized proposals and pricing plans, ensuring alignment with client goals.
Team Leader / Lead Generation
Reclaim Finance
10.2016 - 12.2017
- Led a team focused on generating qualified leads to support the customer acquisition pipeline.
- Worked closely with sales and account teams to ensure smooth transitions for new customers, setting them up for success.
- Trained and mentored team members to adopt a customer-first approach, improving lead quality.
Outbound Sales Advisor
Brunel Franklin
05.2015 - 05.2016
- Built strong rapport with prospects, fostering trust and confidence during the sales process.
- Delivered personalised consultations to ensure products matched client needs, increasing conversions.
- Contributed to the company’s strong reputation for customer satisfaction and value delivery.
Business Development Executive
Peninsula Business Services
06.2014 - 12.2014
- Worked closely with clients post-sale to ensure seamless onboarding and successful implementation of services.
- Monitored client progress and satisfaction, providing support and resources to address challenges.
- Established strong relationships with decision-makers, ensuring continued engagement and success.
Business Development Executive
Commercial Valuers & Surveyors
10.2011 - 01.2013
- Acted as a consultant to clients, understanding their unique needs and delivering tailored solutions.
- Maintained post-sale relationships to ensure customer satisfaction and uncover additional service opportunities.
Sales Advisor
Homelet Insurance
01.2009 - 10.2011
- Provided excellent customer support during and after the sales process, ensuring client satisfaction.
- Proactively resolved customer issues, building trust and enhancing retention.
Education
-
The Priory LSST - Lincoln School of Science And Technology
Skills
- Customer success strategy and relationship management
- Expertise in client retention and churn reduction
- Building tailored solutions to meet client needs
- Proactive problem-solving and issue resolution
- Upselling, cross-selling, and maximizing account value
- Analyzing account performance and identifying growth opportunities
Timeline
Internal Account Manager
Siemens Financial Services
10.2022 - Current
Account Manager
NCP (National Car Parks)
01.2019 - 10.2022
Team Leader / Lead Generation
Reclaim Finance
10.2016 - 12.2017
Outbound Sales Advisor
Brunel Franklin
05.2015 - 05.2016
Business Development Executive
Peninsula Business Services
06.2014 - 12.2014
Business Development Executive
Commercial Valuers & Surveyors
10.2011 - 01.2013
Sales Advisor
Homelet Insurance
01.2009 - 10.2011
-
The Priory LSST - Lincoln School of Science And Technology
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