Jon Ewenson
Hornchurch,Essex
Summary
Highly accomplished Senior IT professional with over 30 years of experience delivering technology solutions and leading teams within the banking sector. Experienced across project management, software development, production support, and people leadership roles, with a proven track record of delivering successful business and technology outcomes in complex, highly regulated environments. Combines strong customer focus with excellent analytical, problem-solving, and decision-making skills to provide effective and timely solutions to complex challenges. A self-motivated and results-driven leader, experienced in managing and developing high-performing teams while consistently meeting demanding deadlines and business objectives. Recognised for strong stakeholder engagement, technical expertise, and the ability to quickly learn and adapt to new technologies. Demonstrates a collaborative approach, excellent communication skills, and a commitment to driving continuous improvement, operational excellence, and business value.
Overview
30
30
years of professional experience
Work History
IT Delivery Lead
HSBC Private Bank
London
09.2023 - Current
- Led end-to-end delivery of technology change across two workstreams with a £4M budget, ensuring success in scope, schedule, cost, risk, and quality.
- Partnered with business stakeholders, development teams, cyber security, and architecture to translate requirements into executable plans, delivering value through disciplined governance and pragmatic delivery.
- Owned delivery of complex and small-scale initiatives from discovery to release, aligning outcomes with business objectives and measurable benefits.
- Facilitated Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, Backlog Refinement, and Scrum of Scrums to boost team collaboration and transparency.
- Collaborated with Product Owners and business stakeholders (ICs, Relationship Managers, Business Management) to define, prioritise, and manage delivery backlogs, ensuring alignment with business priorities and strategy.
- Applied extensive application and domain knowledge to analyse requirements, identify solutions, and define technical approaches that maximised business value while reducing risk and complexity.
- Partnered with Architecture, Engineering, Testing, Security, and Operations teams to deliver solutions compliant with technical standards, governance, and operational readiness.
- Ensured delivery met nonfunctional requirements including security, resilience, performance, and availability, adhering to controls and audit standards.
- Oversaw test strategy and execution (SIT/UAT), defect triage, release readiness, and cutover planning to minimise risk.
Lead Business Analyst / Project Manager
HSBC Private Bank
London
03.2017 - 09.2023
- Worked as project manager on a major architecture simplification project migrating multiple legacy applications to the Avaloq Core banking platform, decommissioning legacy systems and delivering £6m annual cost savings.
- Managed payments and legacy products workstream, overseeing project plan, risk and issues log, and producing weekly status reports.
- Controlled resource forecasts and budget for Avaloq investment products workstream.
- Led workshops with business representatives to document process journeys and align requirements with Avaloq workflows.
- Authored test cases and led the UAT testing phase.
- Documented change requests and alternatives with Avaloq and business SMEs when out-of-the-box solutions did not support the UK Private Bank model.
- Mapped 'as is' and 'to be' processes in Visio and created user guides to support UAT training and go-live.
- Created JIRA stories and managed the backlog for implementation.
- Directed the transition from bespoke Private Bank statement generation to the global HSBC model.
UK Application Support Manager
HSBC Private Bank
London
09.2006 - 03.2017
- Production Support Manager for HSBC Private Bank UK, leading 24x7x365 second and third-line support across 25 business-critical applications including internet banking, FX, SWIFT payments, structured products, trade confirmation, and statement processing platforms, with over 1,500 batch processes.
- Accountable for UAT and Production environment stability, consistently achieving 99.97% service availability against SLAs.
- Led incident, problem, and change management to ensure rapid issue resolution, minimise business impact, and maintain high service reliability in a demanding banking environment.
- Led and developed a global support team of 12 (3 onshore, 9 offshore) across UK, India, and China, driving continuous improvement via performance management, cross-training, and knowledge sharing.
- Prioritised and resolved production incidents, meeting SLAs while focusing on service quality, customer experience, and business continuity.
- Directed major incident and crisis management for critical outages, coordinating technical and business stakeholders through resolution and root-cause analysis.
- Maintained and enhanced disaster recovery procedures and service documentation, ensuring operational resilience and regulatory compliance.
- Ensured effective day-to-day production support operations, proactively managing incidents, service requests, and operational risks to minimise disruption to business services.
- Delivered timely and accurate communication to senior management and business stakeholders during service incidents, providing regular updates and clear resolution plans.
- Implemented and enforced security policies and controls across supported applications, maintaining high levels of system availability, accessibility, and compliance.
- Collaborated closely with infrastructure, testing, release management, change management, and development teams to ensure the successful delivery of projects, upgrades, and production releases.
- Designed, developed, and supported enhancements and critical fixes for a suite of legacy PowerBuilder applications, improving application performance, stability, and maintainability.
- Led the migration of PowerBuilder applications from Version 9 to Version 12 and EA Server from Version 5.3 to 6.3 as part of a strategic technology refresh programme.
- Successfully managed the migration of Sybase ASE databases from Version 12.5.4 to 15.0.3, including performance analysis, code optimisation, and comprehensive functional testing.
Technical Lead - secondment
HSBC Private Bank
London
06.2008 - 11.2009
- Seconded from the Production Support Manager role to act as Technical Lead and SME for a flagship global CRM implementation.
- Provided technical leadership, solution expertise, and stakeholder engagement throughout the project lifecycle, while continuing to support the resolution of critical production issues and ensuring operational continuity.
- Led a team of 11 offshore developers, ensuring project deliverables were completed on schedule, within budget, and in accordance with quality standards.
- Provided technical leadership and solution design expertise for the migration of legacy Private Banking applications to modern technology platforms, supporting the organisation's strategic objectives.
- Delivered a robust integration solution to synchronise data between new DB2 and legacy Sybase environments, ensuring data integrity, reconciliation accuracy, and optimal performance throughout the migration programme.
- Acted as the primary Subject Matter Expert providing technical guidance, mentoring, and problem resolution support to development and project teams.
- Conducted detailed code and design reviews, ensuring adherence to development standards, improving code quality, and reducing technical risk across project deliverables.
Senior Analyst Programmer
HSBC Private Bank
London
02.2002 - 09.2006
- Designed and developed a Straight Through Processing (STP) module within the Workflow application, delivering significant operational efficiencies and cost savings by reducing manual intervention and improving processing speed. (PowerBuilder, Sybase SQL, IBM MQ, Java)
- Developed and enhanced Inward and Outward SWIFT payments processing capabilities, enabling automated execution of trades through the STP platform and eliminating the need for manual processing steps. (PowerBuilder, Sybase SQL)
- Built and maintained a Foreign Exchange dealing module with real-time rate integration from Reuters, providing users and clients with near real-time pricing and improved trading capability. (PowerBuilder, Sybase SQL, Reuters 3000 VBA)
- Successfully delivered a large-scale migration of limits management processing to new technologies, ensuring continuity of service and improved data processing capabilities across enterprise systems. (DB2, DataStage, Sybase SQL)
- Performed overhaul of existing application and overnight batch processes focusing on optimisation achieving significant gains and reducing system downtime.
Various first line clerical and business support roles
HSBC Bank
London
07.1996 - 02.2002
- Joined HSBC as junior clerical staff in a large customer service centre, progressed through multiple roles by demonstrating consistent performance and commitment to development.
- Promoted to Team Leader, supervised staff, supported service delivery, and ensured high levels of customer service and operational effectiveness.
Skills
Sybase PowerBuilder v8
Sybase PowerBuilder v9
- Sybase PowerBuilder v12
- Powerbuilder v9-v15
- Sybase SQL
- Sybase EA Server v43-v63
- Sybase EA Server v63
- DB2
- MSSQL Server
- Oracle
- Ascential Datastage
- Business Objects
- Java
- Control-M
- HP Quality Centre
- IBM Clearcase
- Rational Team Concert
- Excel
- MS Access
- Word
- VBA
- Business intelligence
- Data analytics
- Financial forecasting
- Cost analysis
- Risk management
- Agile project delivery
- Agile methodology
- Agile proficiency
- Agile tools experience
- Continuous integration
- Team leadership
- Team development
- Stakeholder relations
- Client relationship management
- Problem solving
- Project oversight
- Budget oversight
- CRM Software proficiency
- MQ
- Technical Skills
- Stakeholder relations
- Project oversight
- MQ
Courses
- Fast Track to Powerbuilder
- Fast Track to Adaptive Server Enterprise 12.5
- Building Applications with EA Server
- Java for Non C programmers
- ASE Performance and Tuning
- Java Programming Language
- Technical Introduction to MQ
Languages
English
Proficient
C2
Timeline
IT Delivery Lead
HSBC Private Bank
09.2023 - Current
Lead Business Analyst / Project Manager
HSBC Private Bank
03.2017 - 09.2023
Technical Lead - secondment
HSBC Private Bank
06.2008 - 11.2009
UK Application Support Manager
HSBC Private Bank
09.2006 - 03.2017
Senior Analyst Programmer
HSBC Private Bank
02.2002 - 09.2006
Various first line clerical and business support roles
HSBC Bank
07.1996 - 02.2002