JON DUNCAN
Edwalton
Summary
I have been involved in the the licencing and customers service his industries since I was 18 years old. Working in a variety of settings. This has enabled me to develops both professional and life skills that I have carried with me through each role I have moved on to
Overview
37
37
years of professional experience
1
1
Certification
Work History
Area Support Coach
Marstons
Leicestershire
01.2019 - 01.2023
- In addition to my role as the licensee of the Old Hare and Hounds, I assisted the Area Operational Manager covering 21 public houses in Leicestershire and Derbyshire.
- Duties include support and provision of additional training to new retailers, and moral support.
- on Day 1-7 I would provide onsite support to the retailers, assisting them in understanding the equipement such as Tills, Cellar, Kitchen. Guilding them in best practice. I would also provide support in getting to know there staff members and most importantly there customers.
- During this period I would assist in cellar management and stock control systems as well as providing a supportive shoulder to lean on.
- Under the direction of the Area Operations Manager, I would also go out and provide additional support and training to retailers who were in need of enhancing there skill set.
- I also acted as the welfare person for the area and would assist and support any retailers with any personal issues if possible and make the Area Operational Manager aware of any situations he might need to provide support in.
Public House Licensee
The Old Hare and Hounds
Anstey
01.2018 - 01.2023
- Landlord of this busy village pub responsible for all training, ensuring all Licencing laws were adhered to.
- Providing a safe and secure place for customers to enjoy their social time in.
- Leading a team to ensure a high standard of customer service was always provided.
- Maintaining a computerised stock management system.
- Cashing up and maintaining both a computerised and manual cash management system.
- Being an approachable and empathetic leader of the village community.
- We were a very community centred pub and I pride myself on being an active member of the community. Either leading events or services or working with others to achieve results for the village. Examples of working within the community was being Secretary of the Village Royal British Legion. During Covid we provided a free Meal delivery service to the elderly and vunerable in the village. We also was the local collection point for Good, Hygiene products, Snacksto be delivered to the NHS Mediical doctors and nurses at Leicester Royal Infirmery
Public House Licensee
The Chartwell Arms
Wigston
01.2015 - 01.2018
- My duties were identical as to those set out above in my role at the Old Hare and Hounds.
Assistant Bar Manager
The Chartwell Arms
Wigston
01.2012 - 01.2015
- My role was to assist the Licensee with the management of the public house and staff.
- My duties would include running bar shifts, opening up and closing down the premises.
- Cashing up at end of day.
- Ensuring a high level of customer service was adhered to at all times.
- Running the pub and leading the team when the Licensee was absent.
Bar Supervisor
The Huntsman
Cosby
01.2009 - 01.2012
- Main role was to run bar shifts on behalf of the licensee.
- Serving customers, ensuring the environment within the pub was kept to a clean and safe high standard.
- Maintaining the cellars etc.
Compliance Administrator
British Gas
01.2002 - 05.2008
- The main role to was ensure any work carried out in the public highway by the company complied with the licence terms as set out by the Highways Act 1980 Sect 57.
- I was responsible for applying for any licenses required and ensuring the work was carried out and the highway was returned to a good state of repair as set out by the licence.
- Analysed reports of claims, payments and settlements to validate compliance with terms of policy or procedure.
Genealogist
Self Employed
Nationwide
01.1992 - 01.2008
- Correlated historical facts by cross-checking and comparing primary and secondary sources of information.
- Researching records and material for the family history of clients.
- Providing evidence of resource of research material to support my findings
- Provide a comprehensive Genalogical chart ( family Tree) and files of evidential material to support the reliability of the chart.
- Meet with clients and family menbers to gather any information from them regarding there ancestor
Bar Shift Leader
London Lesbian and Gay Centre
Farringdon, London
04.1986 - 12.1992
- Supervise and team of bar staff volunteers
- Managing the Bar and restaurant area during shift
- Ensuring all licensing requirements were adhered to.
- Provide a safe and friendly enviroment for the gay and lesbian members of the community.
Education
Secondary School - O levels, A levels
Hackney Free and Parochial
London01.1985
Skills
- Team worker/Builder
- Leadership
- Organisation/ Time Management
- Problem solving
- Cellar Management
- Ability to be empathic
- Staff training
- Stock management
- Compliance adherence
- Customer service
Custom Section
Co-ordinated the delivery of cooked meals to vulnerable members of the village during Covid. Acted as a listening landlord for anyone who needed to chat.
Languages
French
Beginner
A1
Certification
- [Type] Licence
- [Area of study] certified
- Level [Number] [Area of certification]
Interests
- Walking with my husband and dogs
- Member of our local Mental health support walking group
- exploring cemeteries and graveyards for historical data
- Musical Theatre
- Travelling around the world especially Spain
Timeline
Area Support Coach
Marstons
01.2019 - 01.2023
Public House Licensee
The Old Hare and Hounds
01.2018 - 01.2023
Public House Licensee
The Chartwell Arms
01.2015 - 01.2018
Assistant Bar Manager
The Chartwell Arms
01.2012 - 01.2015
Bar Supervisor
The Huntsman
01.2009 - 01.2012
Compliance Administrator
British Gas
01.2002 - 05.2008
Genealogist
Self Employed
01.1992 - 01.2008
Bar Shift Leader
London Lesbian and Gay Centre
04.1986 - 12.1992
Secondary School - O levels, A levels
Hackney Free and Parochial