Reliable OPG with 26 years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work history
Prison officer
HMPPS
Stradishall
03.2023 - 06.2024
De-escalated threatening behaviours, using restraint techniques when necessary.
Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
Kept accurate and timely data in prisoner records and carried out other administrative duties.
Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
OPG
ROYAL MAIL
SHEFFIELD
05.1998 - 03.2024
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Completed duties to deliver on targets with accuracy and efficiency.
Senior officer
BRITISH ARMY
Colchester
01.1991 - 05.1998
Delivered prompt emergency support during natural disasters and community incidents.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
Conducted official investigations by interviewing key personnel, gathering evidence and taking official statements.
Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Detained and arrested suspected criminals and processed through standard booking measures to support ethical and consistent law enforcement.
Leveraged de-escalation techniques to defuse tense and dangerous situations, restoring order without use of excessive force.
Employed swift critical thinking and resourceful attitude to manage rapidly changing situations with calm and orderly demeanour.
Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Kept sensitive intelligence safe and secure from unauthorised access.
Education
GCSEs - MATHS ,ENGLISH ,
FOREST GATE COMMUNITY SCHOOL
LONDON
09.1984 - 07.1989
Skills
Conflict Resolution
Public security knowledge
Authoritative demeanour
Persuasive negotiator
Keen problem solver
Restraint techniques
Evidence preservation
Observation
Affiliations
sports ,all round gym attendee and member of local running club.