Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jon Baker

Wolverhampton,United Kingdom

Summary

Operations and investigations manager with nearly 30 years' public sector experience leading multidisciplinary teams in high‑pressure environments. Currently supervising 12 investigators on complex, high‑risk cases (criminal use/possession of firearms, attempted murder and kidnap) with strong, evidence‑based outcomes. Experienced in partnership working across children's services, NHS, local authorities, CPS, courts and specialist forensic providers; governance, safeguarding and compliance; and people development, including mentoring staff to promotion and accreditation. Proficient with MS Windows and Excel. Seeking a Civil Service team leader/manager role in the West Midlands/South Staffordshire with flexibility for hybrid working.

Overview

31
31
years of professional experience
11
11
years of post-secondary education

Work history

Detective Sergeant – Major Crime

West Midlands Police
Birmingham , West Midlands
01.2022 - Current

- Lead a team of 12 investigators delivering complex, high‑priority casework, including criminal use/possession of firearms, attempted murder and kidnap. Set standards, allocate workloads and assure quality, timeliness and compliance.

- Manage end‑to‑end investigations in high‑risk, time‑sensitive cases: scene strategy, evidence development, suspect management, safeguarding and court‑ready case files.

- Coordinate multi‑agency partners (children's services, NHS, local authorities, probation, CPS, specialist forensic providers and national units such as NABIS) to deliver safe, evidence‑based outcomes and reduce harm.

- Develop team capability: mentored 2 Constables to successful promotion to Sergeant and coached 6 Constables to achieve Detective Constable accreditation.

- Deliver sustained results in serious crime investigations, contributing to improved resolutions, reduced repeat harm and enhanced community safety.

- Strengthen governance through safeguarding practice, accurate records and compliance with statutory and court requirements; maintain audit readiness.

- Use Excel to track caseloads and KPIs, informing resource allocation and performance decisions; produce clear briefings for senior stakeholders in fast‑moving situations.

- Organised training sessions for enhancing team's investigative skills.

- Maintained discipline amongst ranks, fostering a respectful environment.

- Directed investigators and other law enforcement personnel at crime scenes.

- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.

- Completed extensive risk assessments when conducting investigations.

- Planned and implemented criminal investigations to solve assigned cases.

- Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.

- Liaised with other law enforcement agencies to ensure coordinated efforts towards crime prevention.

- Improved public trust with transparent and thorough investigative processes.

- Prepared detailed reports to aid in court proceedings and legal actions.

- Liaised with prosecution partners to manage processes around court proceedings.

- Kept sensitive intelligence safe and secure from unauthorised access.

- Analysed investigation facts to find links within cases.

Detective Sergeant – Local CID

West Midlands Police
West Bromwich, West Midlands
05.2021 - 01.2022

- Supervised investigators handling volume and priority crime; managed allocations, standards and timeliness.

- Implemented process improvements in triage and case reviews to improve throughput and quality.

- Built effective relationships with local partners to expedite safeguarding actions and court readiness.

  • Organised training sessions for enhancing team's investigative skills.
  • Managed crime scene preservation for ensuring undisrupted forensic analysis.
  • Improved public trust with transparent and thorough investigative processes.
  • Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
  • Completed extensive risk assessments when conducting investigations.
  • Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
  • Directed investigators and other law enforcement personnel at crime scenes.
  • Completed detailed reports on case and evidence findings to determine outcome.

Police Sergeant – Uniformed 24/7 Response

West Midlands Police
Stechford/Sutton Coldfield , Birmingham
03.2020 - 05.2021

- Managed a 24/7 frontline team of 25 Constables covering Birmingham East and Sutton, first responders to 999 emergencies.

- Led the team through COVID while remaining frontline: managed sickness, welfare and rota resilience; implemented safe‑working practices and welfare checks.

- Reviewed all submitted work for quality and compliance; ensured accurate recording, clear handovers and court‑ready case files.

- Oversaw risk assessments for all domestic abuse‑related recorded crime; ensured safeguarding actions, MARAC referrals and timely partner notifications.

- Coordinated multi‑agency responses to time‑critical incidents, maintaining service continuity under high demand.

- Delivered on‑shift coaching, performance management and development support for promotion pathways.

- Managed crime scenes meticulously for evidence preservation.

- Pursued ongoing professional development opportunities with a view to improve service delivery.

- Responded swiftly to emergency calls, ensuring prompt attention to incidents.

- Increased officer compliance to procedures through regular training sessions.

- Demonstrated high level of integrity whilst carrying out duties, inspiring respect among colleagues and the public alike.

- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.

- Controlled front-line responses and investigations through resource allocation, supervision and risk management.

- Assigned police officers to beats and tracked poor performance for discipline purposes.

- Applied policies and procedures to maintain high standards of security and safety.

- Treated detainees with respect and dignity and addressed well-being issues during detention.

Detective constable - CID Burglary Investigation

West Midlands Police
Walsall/Wolverhampton , West Midlands
12.2012 - 05.2019

- Led investigations into complex series offending; produced court‑ready case files and coordinated with forensics and partner agencies.

- Awarded the Local Policing Unit (LPU) Commander's Award for burglary investigations that recovered £500k+ of high‑value watches and resolved 50+ linked offences across the West Midlands and as far as Great Yarmouth, resulting in sentences of 10 years+ for three offenders.

- Contributed to reductions in repeat victimisation through target‑hardening advice and evidence‑led case building.

- Conducted interviews to gather essential case information often leading to breakthroughs in investigations.

- Resolved complex cases with thorough analysis and logical deduction.

- Gathered crucial evidence for successful prosecutions through meticulous crime scene investigations.

- Prepared comprehensive reports on investigative findings facilitating informed decision-making by superiors or prosecution teams.

- Analysed data from various sources, including CCTV footage leading to identification of suspects or witnesses.

- Managed caseload effectively, ensuring all leads were pursued and documented thoroughly.

- Prepared thorough, accurate case files to support investigations and facilitate arrests.

- Acquired and served warrants for arrests, searches or other purposes.

- Liaised with prosecution partners to manage processes around court proceedings.

- Testified in courts to support case evidence and findings and secure convictions for suspects.

- Used exceptional interpersonal skills to interview suspects and garner necessary information.

- Arrested and transported suspects to police stations or holding cells.

Police Constable – Proactive Vehicle Crime Team

West Midlands Police
Walsall, West Midlands
03.2010 - 12.2012

- Conducted proactive operations targeting priority vehicle crime; collaborated with analysts and forensics to identify patterns and offenders.

- Executed arrest warrants for the apprehension of criminal offenders.

- Carried out thorough investigations into reported incidents, resulting in accurate case files.

- Completed detailed incident reports, providing comprehensive information for follow-up actions.

- Provided testimony in court, contributing to successful prosecutions.

- Collaborated with local agencies to enhance crime prevention efforts.

- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.

- Upheld law and order through proactive policing strategies.

- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.

- Arrested and transported suspects to police stations or holding cells.

- Kept sensitive intelligence safe and secure from unauthorised access.

- Acquired and served warrants for arrests, searches or other purposes.

Police Constable – Offender Management Team

West Midlands Police
Walsall, West Midlands
03.2007 - 03.2010

- Managed high‑harm offenders through targeted enforcement and partnership work; monitored compliance and supported rehabilitation pathways where appropriate.

- Collaborated with local agencies to enhance crime prevention efforts.

- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.

- Carried out thorough investigations into reported incidents, resulting in accurate case files.

- Executed arrest warrants for the apprehension of criminal offenders.

- Provided testimony in court, contributing to successful prosecutions.

- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.

- Acquired and served warrants for arrests, searches or other purposes.

- Developed community knowledge to identify and address at-risk individuals and locations.

Police Constable – Uniform 24/7 Response

West Midlands Police
Walsall, West Midlands
01.2005 - 03.2007

- Responded to emergency and priority incidents; conducted initial investigations and safeguarding actions.

- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.

- Directed traffic during peak hours or emergencies for streamlined vehicular movement.

- Provided testimony in court, contributing to successful prosecutions.

- Upheld law and order through proactive policing strategies.

- Executed arrest warrants for the apprehension of criminal offenders.

- Carried out thorough investigations into reported incidents, resulting in accurate case files.

- Achieved resolution of disputes through effective negotiation and mediation techniques.

- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.

- Detained suspects following proper protocols – ensuring fair treatment under law.

- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.

- Fostered public trust by maintaining high ethical standards and transparency.

- Responded to emergency calls for improved public service.

- Produced comprehensive crime reports with meticulous attention to detail.

- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.

- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.

- Arrested and transported suspects to police stations or holding cells.

- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.

- Acquired and served warrants for arrests, searches or other purposes.

- Conducted traffic stops and issued citations to offenders.

- Attended emergencies quickly, remaining calm and professional under pressure.

- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.

- Arrested and interviewed suspected criminals, clearly outlining legal rights.

- Patrolled residential areas for optimised community safety.

- Offered compassionate victim support for minimised distress and upset.

Police Constable – Borough Drugs Team

West Midlands Police
Walsall, West Midlands
12.2003 - 01.2005

- Delivered targeted drug‑related enforcement and problem‑solving operations with partner agencies

  • Carried out thorough investigations into reported incidents, resulting in accurate case files.
  • Conducted surveillance operations, ensuring security of high-risk areas.
  • Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
  • Upheld law and order through proactive policing strategies.
  • Provided testimony in court, contributing to successful prosecutions.
  • Executed arrest warrants for the apprehension of criminal offenders.
  • Arrested and transported suspects to police stations or holding cells.
  • Acquired and served warrants for arrests, searches or other purposes.

Police Constable – Proactive Crime Fighting Team

West Midlands Police
Birmingham, West Midlands
12.2002 - 12.2003

- Carried out proactive operations addressing priority crime and community concerns.

- Participated in community outreach programmes to foster positive relationships between police and residents.

- Fostered public trust by maintaining high ethical standards and transparency.

- Achieved resolution of disputes through effective negotiation and mediation techniques.

- Collaborated with local agencies to enhance crime prevention efforts.

- Enhanced community safety by conducting regular patrols.

- Educated members of the community about personal safety measures – reducing instances of crime.

- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.

- Advised local property, land and homeowners on appropriate crime prevention strategies.

- Developed community knowledge to identify and address at-risk individuals and locations.

- Advised local leaders and politicians on crime prevention techniques.

Police Constable – Operational Support Unit

West Midlands Police
Birmingham, West Midlands
12.1999 - 12.2002
  • West Midlands Police's Operational Support Unit (OSU) provides specialist, highly trained officers for major incidents, public order, and complex policing, acting as the force's strategic reserve with skills in specialist searches (heights, water, vehicles, buildings), CBRN response, victim recovery, drone operations, and supporting local crime reduction efforts . They handle spontaneous events, pre-planned operations like football matches, and provide advanced public order and specialist entry capabilities across the force
  • Public Order: Advanced training for demonstrations, protests, and large events.
  • Specialist Search: Expertise in searching buildings, vehicles, persons, and difficult terrains (heights, shallow water).
  • Major Incident Support: Responding to complex events, including victim recovery and working at heights.
  • CBRN Response: Dealing with Chemical, Biological, Radiological, and Nuclear threats.
  • Counter-Terrorism: Providing support for counter-terrorism operations.
  • Tactical Support: Method of Entry (MOE) for safe building entry and drone piloting.
  • Crime Reduction: Assisting local policing with proactive operations to tackle crime and make communities safer.

Police Constable - 24/7 Uniformed Response

West Midlands Police
Wolverhampton, West Midlands
09.1996 - 12.1999

- Responded to emergency and priority incidents; conducted initial investigations and safeguarding actions.

- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.

- Directed traffic during peak hours or emergencies for streamlined vehicular movement.

- Provided testimony in court, contributing to successful prosecutions.

- Upheld law and order through proactive policing strategies.

- Executed arrest warrants for the apprehension of criminal offenders.

- Carried out thorough investigations into reported incidents, resulting in accurate case files.

- Achieved resolution of disputes through effective negotiation and mediation techniques.

- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.

- Detained suspects following proper protocols – ensuring fair treatment under law.

- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.

- Fostered public trust by maintaining high ethical standards and transparency.

- Responded to emergency calls for improved public service.

- Produced comprehensive crime reports with meticulous attention to detail.

- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.

- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.

- Arrested and transported suspects to police stations or holding cells.

- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.

- Acquired and served warrants for arrests, searches or other purposes.

- Conducted traffic stops and issued citations to offenders.

- Attended emergencies quickly, remaining calm and professional under pressure.

- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.

- Arrested and interviewed suspected criminals, clearly outlining legal rights.

- Patrolled residential areas for optimised community safety.

- Offered compassionate victim support for minimised distress and upset.

-Enhanced community safety by conducting regular patrols.

- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.

Police Cadet

West Midlands Police
Birmingham, West Midlands
09.1994 - 09.1996

- Age and Status: Cadets were full-time employees, generally between 16 and 19 years old. This differs from the modern volunteer police cadet scheme for younger teenagers.

- Enhanced personal fitness levels with rigorous physical training routines.

- Duties (No Arrest Powers): Cadets did not have powers of arrest but provided essential support to qualified police officers. Their tasks could include:Taking statements.
Directing traffic.
Offering crime prevention advice.
Observing the work of their supervisors

- Training: The role was part of a structured training program designed to prepare individuals for a career as a police officer.

-Community Interaction: Cadets were involved in community events and engaged with the public to help prevent crime.

Education

GCSEs - General Education

Ounsdale High School
UK
09.1988 - 08.1993

Level 4 Certificate in First Line Management - Law and order

West Midlands Police
UK
05.2021 - 04.2023

ISMDP - Law and Order

West Midlands Police
UK
01.2023 - 01.2024

ICIDP - Law and Order

West Midlands Police
UK
09.2014 - 08.2015

BTEC - Business and finance

West Midlands Police
UK
09.1994 - 09.1996

Skills

  • Tactical communication
  • Coaching junior officers
  • Multi-agency liaison
  • Evidence gathering
  • Complex investigations
  • Multi-agency collaboration
  • Risk Management
  • Stakeholder communication
  • Safeguarding
  • Leadership qualities
  • People Management
  • Motivated

Timeline

ISMDP - Law and Order

West Midlands Police
01.2023 - 01.2024

Detective Sergeant – Major Crime

West Midlands Police
01.2022 - Current

Detective Sergeant – Local CID

West Midlands Police
05.2021 - 01.2022

Level 4 Certificate in First Line Management - Law and order

West Midlands Police
05.2021 - 04.2023

Police Sergeant – Uniformed 24/7 Response

West Midlands Police
03.2020 - 05.2021

ICIDP - Law and Order

West Midlands Police
09.2014 - 08.2015

Detective constable - CID Burglary Investigation

West Midlands Police
12.2012 - 05.2019

Police Constable – Proactive Vehicle Crime Team

West Midlands Police
03.2010 - 12.2012

Police Constable – Offender Management Team

West Midlands Police
03.2007 - 03.2010

Police Constable – Uniform 24/7 Response

West Midlands Police
01.2005 - 03.2007

Police Constable – Borough Drugs Team

West Midlands Police
12.2003 - 01.2005

Police Constable – Proactive Crime Fighting Team

West Midlands Police
12.2002 - 12.2003

Police Constable – Operational Support Unit

West Midlands Police
12.1999 - 12.2002

Police Constable - 24/7 Uniformed Response

West Midlands Police
09.1996 - 12.1999

Police Cadet

West Midlands Police
09.1994 - 09.1996

BTEC - Business and finance

West Midlands Police
09.1994 - 09.1996

GCSEs - General Education

Ounsdale High School
09.1988 - 08.1993
Jon Baker