
Operations and investigations manager with nearly 30 years' public sector experience leading multidisciplinary teams in high‑pressure environments. Currently supervising 12 investigators on complex, high‑risk cases (criminal use/possession of firearms, attempted murder and kidnap) with strong, evidence‑based outcomes. Experienced in partnership working across children's services, NHS, local authorities, CPS, courts and specialist forensic providers; governance, safeguarding and compliance; and people development, including mentoring staff to promotion and accreditation. Proficient with MS Windows and Excel. Seeking a Civil Service team leader/manager role in the West Midlands/South Staffordshire with flexibility for hybrid working.
- Lead a team of 12 investigators delivering complex, high‑priority casework, including criminal use/possession of firearms, attempted murder and kidnap. Set standards, allocate workloads and assure quality, timeliness and compliance.
- Manage end‑to‑end investigations in high‑risk, time‑sensitive cases: scene strategy, evidence development, suspect management, safeguarding and court‑ready case files.
- Coordinate multi‑agency partners (children's services, NHS, local authorities, probation, CPS, specialist forensic providers and national units such as NABIS) to deliver safe, evidence‑based outcomes and reduce harm.
- Develop team capability: mentored 2 Constables to successful promotion to Sergeant and coached 6 Constables to achieve Detective Constable accreditation.
- Deliver sustained results in serious crime investigations, contributing to improved resolutions, reduced repeat harm and enhanced community safety.
- Strengthen governance through safeguarding practice, accurate records and compliance with statutory and court requirements; maintain audit readiness.
- Use Excel to track caseloads and KPIs, informing resource allocation and performance decisions; produce clear briefings for senior stakeholders in fast‑moving situations.
- Organised training sessions for enhancing team's investigative skills.
- Maintained discipline amongst ranks, fostering a respectful environment.
- Directed investigators and other law enforcement personnel at crime scenes.
- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
- Completed extensive risk assessments when conducting investigations.
- Planned and implemented criminal investigations to solve assigned cases.
- Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
- Liaised with other law enforcement agencies to ensure coordinated efforts towards crime prevention.
- Improved public trust with transparent and thorough investigative processes.
- Prepared detailed reports to aid in court proceedings and legal actions.
- Liaised with prosecution partners to manage processes around court proceedings.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Analysed investigation facts to find links within cases.
- Supervised investigators handling volume and priority crime; managed allocations, standards and timeliness.
- Implemented process improvements in triage and case reviews to improve throughput and quality.
- Built effective relationships with local partners to expedite safeguarding actions and court readiness.
- Managed a 24/7 frontline team of 25 Constables covering Birmingham East and Sutton, first responders to 999 emergencies.
- Led the team through COVID while remaining frontline: managed sickness, welfare and rota resilience; implemented safe‑working practices and welfare checks.
- Reviewed all submitted work for quality and compliance; ensured accurate recording, clear handovers and court‑ready case files.
- Oversaw risk assessments for all domestic abuse‑related recorded crime; ensured safeguarding actions, MARAC referrals and timely partner notifications.
- Coordinated multi‑agency responses to time‑critical incidents, maintaining service continuity under high demand.
- Delivered on‑shift coaching, performance management and development support for promotion pathways.
- Managed crime scenes meticulously for evidence preservation.
- Pursued ongoing professional development opportunities with a view to improve service delivery.
- Responded swiftly to emergency calls, ensuring prompt attention to incidents.
- Increased officer compliance to procedures through regular training sessions.
- Demonstrated high level of integrity whilst carrying out duties, inspiring respect among colleagues and the public alike.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Controlled front-line responses and investigations through resource allocation, supervision and risk management.
- Assigned police officers to beats and tracked poor performance for discipline purposes.
- Applied policies and procedures to maintain high standards of security and safety.
- Treated detainees with respect and dignity and addressed well-being issues during detention.
- Led investigations into complex series offending; produced court‑ready case files and coordinated with forensics and partner agencies.
- Awarded the Local Policing Unit (LPU) Commander's Award for burglary investigations that recovered £500k+ of high‑value watches and resolved 50+ linked offences across the West Midlands and as far as Great Yarmouth, resulting in sentences of 10 years+ for three offenders.
- Contributed to reductions in repeat victimisation through target‑hardening advice and evidence‑led case building.
- Conducted interviews to gather essential case information often leading to breakthroughs in investigations.
- Resolved complex cases with thorough analysis and logical deduction.
- Gathered crucial evidence for successful prosecutions through meticulous crime scene investigations.
- Prepared comprehensive reports on investigative findings facilitating informed decision-making by superiors or prosecution teams.
- Analysed data from various sources, including CCTV footage leading to identification of suspects or witnesses.
- Managed caseload effectively, ensuring all leads were pursued and documented thoroughly.
- Prepared thorough, accurate case files to support investigations and facilitate arrests.
- Acquired and served warrants for arrests, searches or other purposes.
- Liaised with prosecution partners to manage processes around court proceedings.
- Testified in courts to support case evidence and findings and secure convictions for suspects.
- Used exceptional interpersonal skills to interview suspects and garner necessary information.
- Arrested and transported suspects to police stations or holding cells.
- Conducted proactive operations targeting priority vehicle crime; collaborated with analysts and forensics to identify patterns and offenders.
- Executed arrest warrants for the apprehension of criminal offenders.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Provided testimony in court, contributing to successful prosecutions.
- Collaborated with local agencies to enhance crime prevention efforts.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Upheld law and order through proactive policing strategies.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Arrested and transported suspects to police stations or holding cells.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Acquired and served warrants for arrests, searches or other purposes.
- Managed high‑harm offenders through targeted enforcement and partnership work; monitored compliance and supported rehabilitation pathways where appropriate.
- Collaborated with local agencies to enhance crime prevention efforts.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Executed arrest warrants for the apprehension of criminal offenders.
- Provided testimony in court, contributing to successful prosecutions.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Acquired and served warrants for arrests, searches or other purposes.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Responded to emergency and priority incidents; conducted initial investigations and safeguarding actions.
- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
- Directed traffic during peak hours or emergencies for streamlined vehicular movement.
- Provided testimony in court, contributing to successful prosecutions.
- Upheld law and order through proactive policing strategies.
- Executed arrest warrants for the apprehension of criminal offenders.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Detained suspects following proper protocols – ensuring fair treatment under law.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Fostered public trust by maintaining high ethical standards and transparency.
- Responded to emergency calls for improved public service.
- Produced comprehensive crime reports with meticulous attention to detail.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Arrested and transported suspects to police stations or holding cells.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Acquired and served warrants for arrests, searches or other purposes.
- Conducted traffic stops and issued citations to offenders.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Patrolled residential areas for optimised community safety.
- Offered compassionate victim support for minimised distress and upset.
- Delivered targeted drug‑related enforcement and problem‑solving operations with partner agencies
- Carried out proactive operations addressing priority crime and community concerns.
- Participated in community outreach programmes to foster positive relationships between police and residents.
- Fostered public trust by maintaining high ethical standards and transparency.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Collaborated with local agencies to enhance crime prevention efforts.
- Enhanced community safety by conducting regular patrols.
- Educated members of the community about personal safety measures – reducing instances of crime.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Advised local leaders and politicians on crime prevention techniques.
- Responded to emergency and priority incidents; conducted initial investigations and safeguarding actions.
- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
- Directed traffic during peak hours or emergencies for streamlined vehicular movement.
- Provided testimony in court, contributing to successful prosecutions.
- Upheld law and order through proactive policing strategies.
- Executed arrest warrants for the apprehension of criminal offenders.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Detained suspects following proper protocols – ensuring fair treatment under law.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Fostered public trust by maintaining high ethical standards and transparency.
- Responded to emergency calls for improved public service.
- Produced comprehensive crime reports with meticulous attention to detail.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Arrested and transported suspects to police stations or holding cells.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Acquired and served warrants for arrests, searches or other purposes.
- Conducted traffic stops and issued citations to offenders.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Patrolled residential areas for optimised community safety.
- Offered compassionate victim support for minimised distress and upset.
-Enhanced community safety by conducting regular patrols.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Age and Status: Cadets were full-time employees, generally between 16 and 19 years old. This differs from the modern volunteer police cadet scheme for younger teenagers.
- Enhanced personal fitness levels with rigorous physical training routines.
- Duties (No Arrest Powers): Cadets did not have powers of arrest but provided essential support to qualified police officers. Their tasks could include:Taking statements.
Directing traffic.
Offering crime prevention advice.
Observing the work of their supervisors
- Training: The role was part of a structured training program designed to prepare individuals for a career as a police officer.
-Community Interaction: Cadets were involved in community events and engaged with the public to help prevent crime.