Joliana Dede
Oldbury,United Kingdom
Summary
I am a calm, patient and reliable individual with strong listening skills and a positive attitude. I learn quickly, follow instructions carefully, and adapt well to new tasks and routines. I am supportive, team‑oriented, and always willing to help colleagues to maintain a positive working environment. I communicate clearly and confidently with both children and adults. I am also committed to developing my skills further and plan to start Level 3 Health and Social Care in the near future.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeping cleaner
Hallmark Hotels
Birmingham
2017.02 - Current
- Oversaw client privacy protocols while executing efficient housekeeping responsibilities.
- Facilitated daily task execution for housekeeping staff to ensure operational efficiency.
- Maintained high standards of cleanliness in kitchens, bathrooms, and bedrooms, adhering to service level agreements.
- Partnered with team members to optimise resource utilisation and elevate guest care standards.
Care assistant and waitress
Strathallen hotel
Birmingham
2023.05 - Current
- Respected privacy and dignity of residents during care services delivery.
- Prepared healthy meals with additional mealtime planning and support.
- Provided support to families by addressing their concerns regarding patient care.
- Maintained accurate daily observation reports to monitor residents' progress.
Education
Certificate of Higher Education - Skills for the Workplace (Health and Social Care)
University of Wales Trinity Saint David
Birmingham 2022.09 - 2023.01
Bachelor of Science - Health and Social Care
University of Wales Trinity Saint David
Birmingham 2023.09 - 2025.01
Skills
- Safeguarding awareness – understanding of child and adult protection principles
- Person‑centred care – ability to support individuals based on their needs and wellbeing
- Effective communication – clear, empathetic communication with children, adults, families, and professionals
- Teamwork – experience collaborating in group projects and multidisciplinary learning environments
Relevant Skills (General – suitable for any Health & Social Care role)
- Basic care planning – understanding how to assess needs and contribute to support plans
- Ethical practice – confidentiality, dignity, and professional boundaries
- Wellbeing promotion – supporting physical, emotional, and social wellbeing
- Record keeping – ability to maintain accurate notes and follow procedures
- Cultural awareness – understanding of diversity and inclusive care
Languages
Albanian
Native
Greek
Fluent
English
Upper intermediate
Affiliations
- I enjoy spending time with family, listening to music and staying active. I like learning new things and supporting others, which reflects my interest in health and social care.
Timeline
Bachelor of Science - Health and Social Care
University of Wales Trinity Saint David
2023.09 - 2025.01
Care assistant and waitress
Strathallen hotel
2023.05 - Current
Certificate of Higher Education - Skills for the Workplace (Health and Social Care)
University of Wales Trinity Saint David
2022.09 - 2023.01
Housekeeping cleaner
Hallmark Hotels
2017.02 - Current