Jolene Thurman
Northampton,Northamptonshire
Summary
A highly skilled professional with expertise in communication, leadership, and public relations. Demonstrates exceptional calm under pressure and resourcefulness, ensuring effective time management and multitasking in demanding environments. Proficient in medical terminology and maintaining confidentiality, with a strong ability to manage diaries efficiently. Committed to leveraging skills for career advancement in a dynamic setting.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
33
33
years of professional experience
20
20
years of post-secondary education
Work history
Executive Assistant to Executive Director
Three Shires Hospital
Northampton, Northamptonshire
2024.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Medical secretary
Northampton General Hospital
Northampton, Northamptonshire
2011.02 - 2024.11
- Contributed to efficient stock control of medical supplies preventing shortages.
- Scheduled appointments to reduce patient waiting times.
- Assisted in training new members of staff bolstering overall team performance.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Promoted a positive patient experience through professional telephone etiquette.
- Facilitated clear communication between patients and healthcare providers.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Managed medical records, ensuring accuracy and accessibility.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Liaised with pharmaceutical representatives, ensuring regular supply of necessary medicines.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Improved office efficiency with organised filing systems.
- Created monthly reports on patient statistics providing valuable data for management decisions.
- Transcribed medical reports accurately, reducing errors in documentation.
- Supported hospital staff for smooth day-to-day operations.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Addressed questions, escalating issues and complaints to management.
- Registered information on database to maintain accurate and updated details.
- Independently resolved issues with resourceful research and critical thinking,
- Managed calendar and scheduled appointments for physicians and nurses.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Reminded patients regarding upcoming appointments to streamline schedule.
- Typed dictation from doctors and updated charts of patients.
- Attended meetings and recorded minutes to keep proper documentation.
- Prepared correspondence, audio transcription, reports and general typing using [Software].
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Maintained tidy work area to support cleanliness and quality standards.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Set new appointments, rescheduled appointments, and sent reminders.
- Transcribed medical information for patient or facility records.
- Collected information from patients via face-to-face or telephone interviews.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Answered phone calls and messages for [Number]-physician [ Type ] medical facility, scheduling appointments and handling patient inquiries.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Trained and supervised junior clerical staff handling diverse office needs.
Tennis Centre Supervisor
Kings Park Tennis Centre
Northampton, Northamptonshire
2010.02 - 2011.02
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw tennis court reservations by engaging with clients face to face and over the phone.
- Cashed up tills accurately at end of each shift.
- Secured building by setting alarm and locking doors.
- Established rapport with customers to encourage repeat visits.
Medical secretary
St Andrew's Healthcare
Northampton, Northamptonshire
2002.10 - 2006.11
- Facilitated clear communication between patients and healthcare providers.
- Created monthly reports on patient statistics providing valuable data for management decisions.
- Supported hospital staff for smooth day-to-day operations.
- Assisted in audit preparation, achieving compliance with standards.
- Transcribed medical reports accurately, reducing errors in documentation.
- Managed medical records, ensuring accuracy and accessibility.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Improved office efficiency with organised filing systems.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Liaised with pharmaceutical representatives, ensuring regular supply of necessary medicines.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Typing of confidential legal reports and tribunal reports.
- Attending MDT meetings for the patients and taking notes.
- Typing of highly confidential private reports for my Consultant who saw a lot of high profile famous patients.
Legal secretary
Tollers LLP
Northampton, Northamptonshire
1999.05 - 2002.10
- Assisted in case preparation to ensure accuracy and readiness for court proceedings.
- Streamlined office operations for enhanced productivity with filing systems.
- Expedited case progression through meticulous preparation of court bundles.
- Alleviated lawyer workload by efficiently managing client queries and concerns.
- Liaised effectively between clients and lawyers, fostering open communication lines.
- Drafted legal documents, contributing to timely completion of cases.
- Managed confidential information with utmost discretion, ensuring privacy and compliance.
- Received high praise from superiors for attention to detail in drafting contracts.
- Ensured efficient workflow by managing legal correspondence and court documents.
- Collaborated extensively with barristers, resulting in strong working relationships.
- Accurately transcribed legal dictations, maximising accuracy in documentation processes.
- Improved client relationships with professional communication skills.
- Facilitated smooth running of legal procedures by scheduling appointments and deadlines.
- Executed general secretarial tasks such as photocopying or scanning, maintaining a well-functioning office space.
- Arranged travel itineraries for senior lawyers attending conferences or court hearings abroad.
- Maintained a well-organised office environment which improved staff productivity.
- Implemented an effective document control system to enhance access to essential files.
- Provided comprehensive administrative support to a team of solicitors, resulting in increased efficiency.
- Received and placed telephone calls to clients and prospective clients.
- Organised files for court proceedings.
- Scheduled appointments, appearances and briefings.
- Transcribed legal documents and phone conversations.
- Entered new cases into company database.
- Filed documents with courts on behalf of solicitor.
- Obtained signatures from solicitors for legal documents.
- Created, indexed and maintained client binders.
- Managed client files with highest levels of confidentiality and discretion.
- Scanned, faxed and archived documentation for robust case files.
- Drafted and submitted legal documents to senior staff for review and approval.
- Updated client files in case management systems for accurate, current records.
- Organised files and documentation to improve ease of information retrieval.
- Submitted forms and applications for ongoing cases, supporting case progression.
- Met practice, firm and legal standards for compliant case management.
- Built positive client relationships to increase satisfaction and retention.
- Actioned client instructions to enable desired progress.
- Bound deeds and documents and stored in orderly systems to maintain thorough records.
- Prioritised activities to meet changing case demands and achieve deadlines.
- Typed letters, memoranda and emails to convey accurate and professional information.
- Organised meetings for solicitors and clients.
- Drafted legal correspondence on behalf of partners, using attention to detail and communication skills to produce-error free documents.
Office junior
Frank Jones & Harley Solicitors
Northampton, Northamptonshire
1993.03 - 1999.05
- Delivered reliable support for smooth office operation by maintaining clean and tidy workspace.
- Demonstrated adaptability through diverse task completion on daily basis.
- Handled basic bookkeeping tasks, ensuring accurate record keeping.
- Improved organisational efficiency by assisting in inventory management of office supplies.
- Completed errands outside office when required supporting overall functioning.
- Provided efficient assistance to office seniors by handling paperwork, filing and photocopying.
- Managed reception area, offering warm welcome to visitors and clients.
- Handled incoming calls professionally, providing information or transferring as needed.
- Alleviated workload from seniors via active involvement in administrative duties.
- Performed general clerical duties such as sorting mail, thus boosting operational efficiency.
- Maintained confidentiality with sensitive documents, enhancing trust within the team.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Responded to telephone enquiries from clients, vendors and members of public.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Sorted and distributed business correspondence to correct department or staff member.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Registered visitors, guests and contractors upon arrival, providing access passes.
Education
GCSEs - Mathematics
Thomas Beckett Upper School
Northampton, Northamptonshire 1988.09 - 1993.06
GCSEs - English
Thomas Beckett Upper School
Northampton, Northamptonshire 1988.09 - 1992.06
GCSEs - Science
Thomss Beckett Upper
Northampton, Northamptonshire 1988.09 - 1992.06
GCSEs - French
Thomas Beckett Upper
Northampton, Northamptonshire 1988.09 - 1992.06
GCSEs - Geography
Thomas Beckett Upper
Northampton, Northamptonshire 1988.09 - 1992.06
Skills
- Calm under pressure
- Communication skills
- Leadership
- Resourcefulness
- Public Relations
- Time management
- Medical terminology
- Confidentiality
- Diary management
- Multitasking
Affiliations
- Traveliing, weight training, walking, hiking in the Peak District, West End Shows and listening to music.
References
References available upon request.
Timeline
Executive Assistant to Executive Director
Three Shires Hospital
2024.11 - Current
Medical secretary
Northampton General Hospital
2011.02 - 2024.11
Tennis Centre Supervisor
Kings Park Tennis Centre
2010.02 - 2011.02
Medical secretary
St Andrew's Healthcare
2002.10 - 2006.11
Legal secretary
Tollers LLP
1999.05 - 2002.10
Office junior
Frank Jones & Harley Solicitors
1993.03 - 1999.05
GCSEs - Mathematics
Thomas Beckett Upper School
1988.09 - 1993.06
GCSEs - English
Thomas Beckett Upper School
1988.09 - 1992.06
GCSEs - Science
Thomss Beckett Upper
1988.09 - 1992.06
GCSEs - French
Thomas Beckett Upper
1988.09 - 1992.06
GCSEs - Geography
Thomas Beckett Upper
1988.09 - 1992.06