- I enjoy long walks with my dogs, basking in the sunshine and beautiful views the highlands have to offer
- Physical strength training
- Reading a good book
Jolene Lundy
Beauly,Inverness-Shire
Summary
Motivated professional with a diverse background across hospitality and project management. Demonstrates strong interpersonal skills and a commitment to providing high-quality customer service. Eager to leverage adaptability and initiative to contribute positively in future roles.
Overview
12
12
years of professional experience
Work History
Hospitality Worker
The Priory Hotel
Beauly, Inverness-Shire
2024.04 - Current
- Warmly greeted customers to build rapport and create welcoming atmosphere.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly.
- Took orders and made suggestions to guest tastes and preferences.
- Helped set up and deliver hospitality events, including corporate and VIP events.
- Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
- Welcomed customers and accurately took orders with excellent product knowledge.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
- Listened to and actioned guest feedback.
- Took customer orders accurately, noting dietary requirements and special requests to ensure exact needs were met.
- Took payments using card readers and POS machines.
- Maintained excellent customer satisfaction by proactively assisting with requests and going the extra mile to provide enjoyable customer experiences.
Junior Project Manager
Devstars Ltd
Staines-upon-Thames, Surrey
2014.06 - 2024.06
- Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
- Negotiated with clients and team members to establish clear project scopes and deliverables.
- Supported senior project managers in strategic planning and decision-making processes.
- Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
- Advocated for customer needs, working closely with product development teams to incorporate feedback.
- Monitored project progress, adjusting plans and resources as necessary to achieve objectives.
- Met project deadlines by managing and partnering with contractors to monitor performance.
- Monitored costs, timescales and resources used to achieve project success.
- Maintained records of cold calls, presentations, closed deals and follow-up activities.
Education
A-Levels - Business Studies
Tolworth Girls School
Tolworth2008-01
GCSEs - English Literature
Tolworth Girls School
Tolworth2006-01
GCSEs - English Language
Tolworth Girls School
Tolworth2006-01
GCSEs - Child Development
Tolworth Girls School
Tolworth2006-01
GCSEs - Mathematics
Tolworth Girls School
Tolworth2006-01
GCSEs - Business Studies
Tolworth Girls School
Tolworth2006-01
GCSEs - Textiles
Tolworth Girls School
Tolworth2006-01
GCSEs - Food Technology
Tolworth Girls School
Tolworth2006-01
GCSEs - German
Tolworth Girls School
Tolworth2006-01
GCSEs - Science
Tolworth Girls School
Tolworth2006-01
GCSEs - ICT
Tolworth Girls School
Tolworth2006-01
Skills
- Customer service
- Event coordination
- Order management
- Cleanliness maintenance
- Project management
- Client relationship management
- Effective communication
- Flexibility in roles
- Payment processing
- Time management
- Attention to detail
- Multitasking efficiency
- Hospitality and events experience
- Team coordination
- Strong work ethic
- Reliable and punctual
- Positive demeanour
- Hospitality services
- Math Skills
- Administrative skills
- Food hygiene standards
- Cash handling and processing
- Bar service
- Hospitality etiquette
- Bartending experience
- Accurate cash handling
- File management
- Bookings and reservations
- App order processing
- Basic accounting
- Order writing and documenting
- Billing and invoicing
- Data entry accuracy
Interests
Timeline
Hospitality Worker
The Priory Hotel
2024.04 - Current
Junior Project Manager
Devstars Ltd
2014.06 - 2024.06
A-Levels - Business Studies
Tolworth Girls School
GCSEs - English Literature
Tolworth Girls School
GCSEs - English Language
Tolworth Girls School
GCSEs - Child Development
Tolworth Girls School
GCSEs - Mathematics
Tolworth Girls School
GCSEs - Business Studies
Tolworth Girls School
GCSEs - Textiles
Tolworth Girls School
GCSEs - Food Technology
Tolworth Girls School
GCSEs - German
Tolworth Girls School
GCSEs - Science
Tolworth Girls School
GCSEs - ICT
Tolworth Girls School