JOLANTA GASCOYNE
Retail/Hospitality Manager
Twickenham,London
Summary
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
POLICE CONSTABLE
Metropolitan Police
London
03.2022 - 07.2023
- Protected life and property by enforcing UK laws and regulations.
- Conducting patrol duties on foot and by car across the community areas
- Interacting with communities, developing community knowledge, and identifying individuals, and places at risk of crime involvement
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Produced comprehensive crime reports with meticulous attention to detail.
- Diffusing potentially volatile situations and ensuring the safety of everyone involved
STORE MANAGER
Soul Coffee House
London
10.2018 - 03.2022
- Successfully managed a team of 12 direct reports
- Directed recruitment/training and staff development initiatives
- Successfully increased employee retention with a positive work environment
- Maximise sales and minimise costs ensuring compliance with the budget set by Soul Coffee House
- Ensured all documentation, record keeping, and reporting were completed on a daily basis
- Provided or organised training and development for staff to increase the company knowledge base and improve workplace culture
- Oversaw all stock-related duties including ordering, rotation, and inventory stocktake
- Implemented and maintained security measures ensuring the safety of the premises, personnel, cash, stock, and property
- Demonstrated positive customer service interactions and ensured staff performed at their best to achieve sales targets
- Initiated changes to improve the business, such as revising opening.
TEAM MANAGER
Tesco Stores Ltd
London
08.2004 - 10.2018
- Managed the day-to-day running of the store department and 10 staff
- Identified new trends, customers, partnerships, products, and services to improve company growth and reduce wastage
- Conducted audits and risk assessments to achieve regulatory compliance.
- Boosted profits by 20% through analysis of sales and customer survey data to better target stock ordering and implement a better way of visual merchandise
- Oversaw all stock-related duties including ordering, rotation, and inventory stocktake
- Coached, developed, and reviewed the store department team
ESOL TUTOR
Communities Welfare Network
London
10.2013 - 08.2015
- Delivered weekly English lessons and Employability Skills to disadvantaged people, migrants, and asylum seekers
- Adhered to Safeguarding and other policies as required
- Provided feedback on the progress of the program to the manager
- Prepared teaching and resources, and where appropriate tailored these to the needs of students
- Developed and implement programs of embedded learning, providing students with functional skills relevant to vocational and employment needs.
LANGUAGE SUPPORT INSTRUCTOR
Time Plan Education
London
10.2011 - 08.2015
- Delivered intervention sessions for literacy and numeracy for students with lower abilities, lack of confidence, and limited use of English
- Developed informative and robust lesson plans to accommodate individual learning needs and skills development
- Planned lessons effectively to cover curriculum throughout the term, incorporating additional exercises to drill down into challenging topics and stimulate students through group interaction
- Integrated reading and writing skills with listening and speaking skills to deliver a holistic learning experience for students
- Reported on student progress to drive attainment.
- Encouraged group discussions and tasks based on language development to increase student's proficiency.
DORMITORY TUTOR
Boarding School
Poland
09.2000 - 08.2002
- Supervised up to 30 students aged 16-21
- Provided academic and social guidance
- Planned and supervised dorm activities
- Collaborated with school contacts, parents, and guardians while identifying areas requiring support
- Provided weekly feedback to the school on engagement and progress
- Adhered to Safeguarding and other policies as required.
SCHOOL COUNCELLOR
Primary School
Poland
09.1999 - 08.2000
- Managed a caseload of over 30 students providing an assessment of needs, reviewing care, and managing risks
- Worked extensively with children with severely challenging behaviours and learning difficulties identifying engagement strategies to improve educational participation
- Delivered high-quality professional counselling services through interventions and assessments ensuring positive and practical outcomes
- Developed learning plans and lesson schedules
- Gave feedback on student's areas of improvement
- Engaged with pupils of all levels and ages
- Crafted lessons according to various levels of difficulty
- Advised older students aged 15+ on career guidance and independent living skills, preparing students for life after school
- Worked with Head Teacher and Deputy Head Teacher to establish a staff training program on managing students with behavioural and mental health disorders.
Education
BUSINESS LEADERSHIP AND MANAGEMENT - Retail Management
J Associates Ltd, LEARNING SECTOR
London 06.2020 - 06.2020
HABC LEVEL 3 AWARD IN PREPARING TO TEACH IN THE LI - Education
Adavance Training Academy (UK) ltd
London 08.2012 - 12.2012
MASTER OF ARTS with Commendation - ENGLISH LANGUAGE TEACHING
Kingstone University
London 09.2009 - 11.2011
BACHELOR OF ARTS - Education
Pomeranian Academy
Poland 09.2000 - 06.2002
BTEC/SQA HIGHER NATIONAL DIPLOMA (HND) - Education
Pomeranian Academy
Poland 09.1996 - 06.1999
Skills
- Recruitment and training
- Teaching and development
- Sales management
- Customer service
- Performance management
- Process improvement
- Problem-solving
- Inventory management
- Customer/Vendor relation
- Visual Merchandising
- Criminal justice
- Law enforcement
Languages
Polish
Native
Russian
Elementary
Timeline
POLICE CONSTABLE
Metropolitan Police
03.2022 - 07.2023
BUSINESS LEADERSHIP AND MANAGEMENT - Retail Management
J Associates Ltd, LEARNING SECTOR
06.2020 - 06.2020
STORE MANAGER
Soul Coffee House
10.2018 - 03.2022
ESOL TUTOR
Communities Welfare Network
10.2013 - 08.2015
HABC LEVEL 3 AWARD IN PREPARING TO TEACH IN THE LI - Education
Adavance Training Academy (UK) ltd
08.2012 - 12.2012
LANGUAGE SUPPORT INSTRUCTOR
Time Plan Education
10.2011 - 08.2015
MASTER OF ARTS with Commendation - ENGLISH LANGUAGE TEACHING
Kingstone University
09.2009 - 11.2011
TEAM MANAGER
Tesco Stores Ltd
08.2004 - 10.2018
BACHELOR OF ARTS - Education
Pomeranian Academy
09.2000 - 06.2002
DORMITORY TUTOR
Boarding School
09.2000 - 08.2002
SCHOOL COUNCELLOR
Primary School
09.1999 - 08.2000
BTEC/SQA HIGHER NATIONAL DIPLOMA (HND) - Education
Pomeranian Academy
09.1996 - 06.1999
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