Jola Blaut
Milton Keynes
Summary
Dynamic professional with a strong focus on customer satisfaction and strategic planning. Demonstrates expertise in sales forecasting, pipeline management, and logistics coordination. Known for excellent communication and relationship-building skills, ensuring effective event coordination and time management. Committed to delivering strategic recommendations that drive efficiency and success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Freight Account Manager
Intercargo Logistics
Milton Keynes
2026.01 - Current
- Managed a portfolio of freight accounts, maintaining high customer satisfaction and long-term relationships
- Generated new business through proactive outreach, quotations, and relationship management across air freight services
- Coordinated shipment operations to ensure timely deliveries and effective issue resolution
- Negotiated competitive freight rates and supported profitability through cost management
- Provided tailored logistics support and maintained regular communication with clients
- Oversaw shipping documentation and supported customs compliance to ensure operational efficiency
- Reviewed import and export documentation, applying Incoterms and carrier manifests to prevent delays
Sales & Events Manager
Corrigan's Collection (Fixed-Term Contract)
London
2025.09 - 2025.12
- Generated new business opportunities through proactive outreach to prospective and previous clients, contributing to revenue growth and client retention
- Planned and successfully delivered high-profile events across three locations, ensuring seamless execution and exceptional client experiences
- Built and maintained strong client relationships through regular follow-ups, driving customer satisfaction and repeat business
Client Services & Project Delivery Manager
Opem Security (Fixed-Term Contract)
Milton Keynes
2024.10 - 2025.07
- Led client account management delivering tailored security and technology solutions for co-working and commercial portfolio of 10 clients with measurable customer satisfaction gains
- Developed comprehensive project plans defining scope, timelines, budgets, and risk controls to ensure on-time, on-budget delivery and reduced execution delays
- Served as primary client liaison producing regular reports and strategic recommendations to align projects with business objectives and improve stakeholder confidence
- Negotiated contracts and managed post-installation interactions to increase client retention and strengthen long-term relationships
Property Sales Manager
Cotels Serviced Apartments (Fixed-Term Contract)
Milton Keynes
2024.03 - 2024.10
- Built and maintained client and tenant relationships to increase occupancy and improve guest satisfaction with measurable results
- Implemented targeted sales and marketing initiatives that expanded the client base and raised brand visibility, delivering measurable results
- Oversaw property readiness and negotiation processes to maximize occupancy and increase revenue through efficient operations
- Monitored maintenance issues and coordinated cross-functional teams for rapid resolution to maintain seamless operations and strong guest satisfaction
Customer Relations Manager
Golfland
Algarve, Portugal
2023.04 - 2024.02
- Owned partner relationships with hotels, travel agencies, and event planners across Algarve region
- Directed distribution strategy to broaden packages and grow measurable revenue outcomes
- Led market research, launched targeted initiatives, and strengthened brand reputation through social media
Business Development Manager
Rhumshack Group
London, United Kingdom
2022.09 - 2023.03
- Expanded client base across four venues through targeted outreach to grow revenue
- Built new business by nurturing relationships with prospective clients
- Completed market research to pinpoint potential business opportunities
- Streamlined processes to raise day-to-day efficiency and performance
Head of Sales & Events
Balfour Hospitality
London, United Kingdom
2021.09 - 2022.08
- Develop targeted sales strategies and track progress against revenue targets
- Manage event budgets end-to-end to protect profitability and control costs
- Attend events and oversee service delivery for client satisfaction
- Conduct post-event reviews and secure repeat bookings from clients.
- Direct corporate wedding and private event sales pipeline using CRM data
- Manage client relationships via status updates and site visits for referrals
Various Hospitality Roles
Gaucho, ETM Group, Drake & Morgan
London
2015.01 - 2021.01
- Managed key accounts across multiple sites, implementing proactive follow-up strategies to secure repeat business and strengthen long-term client relationships
- Partnered with marketing and operations teams to deliver targeted campaigns, branded events, and revenue-driving initiatives
- Produced sales reports, forecasts, invoicing, and post-event analysis to identify trends and support strategic business growth
- Designed and delivered training programmes that improved team capability, productivity, and sales performance
- Streamlined internal processes and systems to enhance operational efficiency and service delivery
- Built and maintained strategic partnerships, contributing to increased market share and new business opportunities
- Prepared monthly sales forecasts and performance reports, using key metrics to identify opportunities and drive continuous improvement
- Represented the business at networking events, generating leads, securing partnerships, and expanding industry connections
- Led and developed sales teams, fostering a high-performance culture that consistently exceeded departmental targets and delivered sustainable growth
Education
A-Levels -
High School
Poland 2008.09 - 2011.05
Foreign Languages -
Intermediate English Course
Poland 2010.09 - 2011.01
Health and Safety
Construction Skills Certification Scheme
London /2024 -
Skills
- Excellent Communication & Relationship Building
- Sales Forecasting
- Pipeline Management & Event Coordination
- Time Management & Efficiency
- Strategic Planning & Recommendations
- Logistics Coordination
- Customer Focus
Timeline
Freight Account Manager
Intercargo Logistics
2026.01 - Current
Sales & Events Manager
Corrigan's Collection (Fixed-Term Contract)
2025.09 - 2025.12
Client Services & Project Delivery Manager
Opem Security (Fixed-Term Contract)
2024.10 - 2025.07
Property Sales Manager
Cotels Serviced Apartments (Fixed-Term Contract)
2024.03 - 2024.10
Customer Relations Manager
Golfland
2023.04 - 2024.02
Business Development Manager
Rhumshack Group
2022.09 - 2023.03
Head of Sales & Events
Balfour Hospitality
2021.09 - 2022.08
Various Hospitality Roles
Gaucho, ETM Group, Drake & Morgan
2015.01 - 2021.01
Foreign Languages -
Intermediate English Course
2010.09 - 2011.01
A-Levels -
High School
2008.09 - 2011.05
Health and Safety
Construction Skills Certification Scheme
/2024 -