Summary
Work history
Education
Skills
Timeline
pwb
jojo zothanpuia

jojo zothanpuia

Mumbai,Maharastra

Summary

Seasoned professional in hospitality sector with focus on restaurant management. Possess comprehensive knowledge of food and beverage operations, customer service, and team leadership. Can drive business growth and improve customer experience through innovative strategies and attention to detail. Committed to fostering positive work environments and mentoring staff to reach full potential.

Work history

assistant restaurant manager

Taj Santacruz
Mumbai, Maharastra
10 2023 - 05 2024
  • Ensured high performance standards through regular staff training.
  • Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
  • Trained new starters, ensuring consistency in service delivery.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
  • Streamlined food preparation processes, improving operational efficiency.

catering supervisor

Taj Santacruz
Mumbai , Maharashtra
04 2023 - 10 2024

  • Planned and executed innovative menus and food service design, increasing repeat business opportunities and customer retention
  • Supervised performance of catering team closely for consistent service quality.
  • Delegated tasks effectively amongst team members depending on their skills and strengths.
  • Conducted inventory checks regularly, keeping stock levels optimal.
  • Managed staffing schedules efficiently to avoid any service disruptions.
  • Handled high-pressure situations calmly, maintaining service quality during peak hours.
  • Maintained cleanliness in all catering areas for a safe and hygienic work environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Improved customer satisfaction by providing excellent food and service.

Food and Beverage Attendant

taj Santacruz
mumbai, Maharastra
11 2018 - 04 2023
  • Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
  • Enhanced customer satisfaction by providing excellent service.
  • Upheld restaurant's reputation with exceptional customer service skills.
  • Followed strict hygiene codes, maintaining a safe environment in the kitchen.
  • Clearly communicated allergen information, protecting customers' health.
  • Improved efficiency through meticulous stock control practices.
  • Ensured high-quality food presentation with careful attention to detail.
  • Maintained clean and organised dining area for improved ambiance.
  • Prepared beverages according to recipe guidelines for consistent taste.
  • Took accurate orders, ensuring customer satisfaction.

assistant waiter

Shiro Bangalore (Pan Asian cuisine fine dining)
Bengaluru , India
10 2017 - 07 2018
  • Assisted in setting up tables with care to ensure a pleasant dining atmosphere.
  • Maintained a cheerful disposition under pressure, enhancing the overall dining experience of guests.
  • Managed high volume workloads during busy periods without compromising on service quality.
  • Collaborated closely with fellow wait staff fostering a supportive team environment.
  • Conveyed customer feedback to management, resulting in improved food quality and service standards.
  • Demonstrated professionalism and politeness whilst interacting with customers, improving overall restaurant reputation.
  • Enhanced team efficiency through regular communication and collaboration with kitchen staff.
  • Politely directed guests towards available seating thus managing footfall efficiently during peak hours.

Industrial Trainee

Crown Plaza Hotel
Gurgaon, Delhi
06 2015 - 10 2015
  • Participated in professional development workshops, kept abreast of latest industry trends.
  • Shadowed senior team members to gain knowledge and skills.
  • Maintained cleanliness, enhancing the work environment.
  • Gained knowledge of production and continuous improvement processes.

Education

HSLC -

Providence higher secondary achool
02/2011 - 03/2012

Govt chaltlang higher secondary school
03/2013 - 03/2014

Bachelors -

bachelors in hospitality and hotel administration, institute of hotel management catering technology and applied Nutrition
06/2014 - 05/2017

Skills

  • Service-orientated
  • Food service background
  • Guest dispute resolution
  • Performance and wage reviews
  • Hospitality business management
  • Workflow planning

Timeline

assistant restaurant manager

Taj Santacruz
10 2023 - 05 2024

catering supervisor

Taj Santacruz
04 2023 - 10 2024

Food and Beverage Attendant

taj Santacruz
11 2018 - 04 2023

assistant waiter

Shiro Bangalore (Pan Asian cuisine fine dining)
10 2017 - 07 2018

Industrial Trainee

Crown Plaza Hotel
06 2015 - 10 2015

HSLC -

Providence higher secondary achool
02/2011 - 03/2012

Govt chaltlang higher secondary school
03/2013 - 03/2014

Bachelors -

bachelors in hospitality and hotel administration, institute of hotel management catering technology and applied Nutrition
06/2014 - 05/2017

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