Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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JOHURA MORSHEDA

BRIGHTON & HOVE,East Sussex

Summary

Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.

Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Restaurant waiter

Spice Tandoori
Brighton and Hove, East Sussex
06.2021 - Current
  • Maintained detailed knowledge of menu items to provide recommendations.
  • Performed closing duties including cleaning and preparing tables for next day's service.
  • Participated in team training sessions, enhancing overall performance level.
  • Demonstrated excellent communication skills whilst taking orders from guests.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.

Customer assistant

Costa Coffee
Brighton& Hove, East Sussex
06.2019 - 03.2020
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

Education

Bachelor of Arts - Department of English

Moulivibazar Govt.college
Moulvibazar
02.2015 - 03.2019

Skills

  • Communication excellence
  • Customer relationship management software
  • Self-Checkout operation
  • Data entry accuracy
  • Customer satisfaction enhancement
  • Customer Service
  • Cash handling
  • Stock control systems
  • Product demonstrations

Languages

English,Bengali
Advanced

Affiliations

  • Traveling & Cooking

References

References available upon request.

Timeline

Restaurant waiter

Spice Tandoori
06.2021 - Current

Customer assistant

Costa Coffee
06.2019 - 03.2020

Bachelor of Arts - Department of English

Moulivibazar Govt.college
02.2015 - 03.2019
JOHURA MORSHEDA