JOHURA MORSHEDA
BRIGHTON & HOVE,East Sussex
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant waiter
Spice Tandoori
Brighton and Hove, East Sussex
2021.06 - Current
- Maintained detailed knowledge of menu items to provide recommendations.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Participated in team training sessions, enhancing overall performance level.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
Customer assistant
Costa Coffee
Brighton& Hove, East Sussex
2019.06 - 2020.03
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
Bachelor of Arts - Department of English
Moulivibazar Govt.college
Moulvibazar 2015.02 - 2019.03
Skills
- Communication excellence
- Customer relationship management software
- Self-Checkout operation
- Data entry accuracy
- Customer satisfaction enhancement
- Customer Service
- Cash handling
- Stock control systems
- Product demonstrations
Languages
English,Bengali
Advanced
Affiliations
- Traveling & Cooking
References
References available upon request.
Timeline
Restaurant waiter
Spice Tandoori
2021.06 - Current
Customer assistant
Costa Coffee
2019.06 - 2020.03
Bachelor of Arts - Department of English
Moulivibazar Govt.college
2015.02 - 2019.03