JOHN THOMAS
IT Infrastructure Manager
Fleet,UK
Summary
Demonstrative Infrastructure Manager with extensive understanding of disaster recovery, business continuity and virtualization. Enthusiastic professional tasked with overseeing administration of user accounts.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
IT INFRASTRUCTURE MANAGER
Compassion UK
, Hampshire
10.2014 - Current
- Manage the IT Support Staff and IT Infrastructure of Compassion UK while managing IT security, maintaining support standards and keeping spending within the IT Budget
- Key Projects
- Full Office Move with a limited time of 5 Months
- Built new Office Network and WiFi Infrastructure to Suite Agile working
- Deployed new Conference System
- Built Hyper-V Redundancy
- Built Onsite and Offsite Backup
- Deployed hosted Phone System
- Deployed new Leased Line with Failover
- Deployed a Cisco Meraki Wi-Fi Infrastructure and configured and improved the Wi-Fi Security
- Deployed Microsoft MDM for Desktops, Laptops as well as iPhone’s and Google MDM for Android Devices
- Upgraded Backup Infrastructure
- Improved all staff backup by utilising OneDrive for Business to Backup user profiles
- Deploy Office 365 and Microsoft Azure
- Deploy Security provisions to comply with GDPR
- Migrating Servers from VMWare to HyperV
- Migrating On-Premises services to Office 365 and Azure
IT SUPPORT ENGINEER
VEN Systems Ltd
Farringdon, London
08.2011 - 10.2014
- IT Support to the VEN Systems Ltd clients
- Provide IT Support and IT solutions, including mobile phone and PBX support, to companies including Joseph Gallagher Ltd, Linda Farrow and World Energy Council working in the industry of fashion, construction, architecture, education and social welfare
- Perform regular, systematic monitoring and timely repair of Key Customer systems to reduce the need for reactive support; perform routine health checks of the desktops and servers, develop diagnosis and apply needed solutions
- Ensure consistent customer satisfaction; acknowledge customer requests and take immediate actions including the new user creation, file recovery, image and video file conversion and SQL Server database recovery
- Key Projects
- Investigating Office 365 and other cloud technologies for its usage in the Education Environment as well as in other industries; findings being reported to the senior management for future strategic planning
- Investigating remote support technology; implementing and deploying the VEN.To Host remote support tool to all the Key Customers to allow for improved and faster remote support
- Investigating and improving Backup Technology for Key Customers to reduce the need for tape changes during backups and to support a GFS backup strategy
- Investigate and Documenting IT Management duties required by customers
- Updating the Knowledge Base Library to standardise the procedure for the IT Management procedures
- Build Proactive Support project list for automation of case creation in Dynamic CRM 2011 to streamline IT Management duties
- Performed Testing of VEN Systems CRM 2011 after upgrade from CRM 4.0
- Application Testing of Customised Dynamic CRM and Mobile Apps including generating Testing Scripts
DESK SUPPORT ENGINEER
Reliance Security Group
Uxbridge
12.2007 - 06.2011
- Provided IT, Desktop and mobile phone support including Blackberry on a BES server; assigned to Reliance Facilities Management Ltd
- Providing support to approx
- 10,000 staff members both in the company offices and on customer sites
- Assisted Business Development department by providing sales staff with advice on Information Technology needs of contracts; this resulted in more accurate tender applications
- Responsible for upgrading and maintenance of Server and Infrastructure including Exchange 2003 and ISA Servers
- Supported the Administration Department in various administrative tasks including Asset tracking , asset coding and authorization of invoices
IT COORDINATOR
League Against Cruel Sports Ltd
London
02.2005 - 07.2007
- Developed and managed the IT infrastructure including internal and external telephones, copier units, internet connections and email system
- Provided system and maintenance support for the Membership and Accounts Database; assisted the Database Manager in analyzing the data and creating the desired reports using Raisers Edge and Crystal Reports
- Coordinated system and maintenance support with 2 out-of-country offices including Scotland and Northern Ireland
- Key Projects
- Researched and Replaced Photocopiers and Printers with more economical multi-function units
- Replaced loose network cabling with fixed CAT6 switches and cabling and established windows domain environment
- Upgraded software and wiring of phone system to permit remote configuration and connection of phones to CAT6 sockets
- Responsible for moving emails from web based POP3 Accounts to Exchange 2003 server
- Established a single central file server to replace individual desktop shares
- Automated the assignment of department shares and printers using scripts
- Automated the deployment of applications using Group Policy to automate the installation of new machines
- Established a leased line with a broadband backup with a duel WAN firewall to allow for load balancing and redundancy
PATHOLOGY IT ASSISTANT
Mayday Healthcare NHS Trust
Thornton Heath
09.2004 - 02.2005
- Specific responsibilities include testing the Pathology WinPath and SAM systems to see if tests can be ordered and results displayed correctly when the information is passing between the systems
- Maintaining Error Logs and ensuring pathology IT issues are resolved.
SENIOR EPR, TRAINING OFFICER
Mayday Healthcare NHS Trust
Thornton Heath
08.2002 - 09.2004
- Trained and supported students in Windows NT, Windows 2000/XP, Basic IT Skills, MS Office, Internet, E-mail as well as the Electronic Patient Record systems
- Key Projects
- Created the training manual for trainings
- Developed an Access database to help with the management of students, trainers and classrooms
- Developed Trust Template wizards for Microsoft Word that automatically generates document templates based on trust policy and information provided by the user
- Created databases for the departments to assist the Audit Manager
ANALYSTS
MicroTec
01.2000 - 01.2002
- Heath
- Trained students in C+, Office, Windows 95/98/NT/2000, Network Foundation, A+, Network+, MSDOS
- Providing on-site technical support to contract and paying customers
- Developing and improving new and existing courses
- Spent two months in Malaysia helping with the start-up of the MicroTec school in Kuala Lumpur; ran the school for 10days during the absence of the Director
- Key Projects
- Developed new courses and course material for in-house and home study students
- Set up and managed ECDL Test Centre
TECHNICAL / CUSTOMER SERVICE
01.1997 - 01.2000
PC WORLD/Dixons Stores Group
Croydon
- 01.1998
- Specific responsibilities included dealing with Laptop repairs, Holding and maintaining Compaq recovery set, Collecting and maintaining diagnostic tools and dealing with Windows NT computers
- Upgrade, Repair and Diagnostics of computers and peripherals
- Diagnostics and solving of software problems
- Booking and following up repairs with external repairers
- Providing customers with advice on the upgrades that they require and what products they need to purchase to meet their requirements
- Received “TOP CUSTOMER SERVICE AWARD 1997/, ”
- Received “CERTIFICATE OF RETAIL EXCELLENCE”
Education
Postgraduate Diploma - Information Technology
University of Liverpool
04.2001 - 05.2008
Bachelor of Science - Computing Science
Newcastle University
09.1992 - 09.1995
Skills
IT Infrastructure Planning
undefinedTimeline
IT INFRASTRUCTURE MANAGER
Compassion UK
10.2014 - Current
IT SUPPORT ENGINEER
VEN Systems Ltd
08.2011 - 10.2014
DESK SUPPORT ENGINEER
Reliance Security Group
12.2007 - 06.2011
IT COORDINATOR
League Against Cruel Sports Ltd
02.2005 - 07.2007
PATHOLOGY IT ASSISTANT
Mayday Healthcare NHS Trust
09.2004 - 02.2005
SENIOR EPR, TRAINING OFFICER
Mayday Healthcare NHS Trust
08.2002 - 09.2004
Postgraduate Diploma - Information Technology
University of Liverpool
04.2001 - 05.2008
ANALYSTS
MicroTec
01.2000 - 01.2002
TECHNICAL / CUSTOMER SERVICE
01.1997 - 01.2000
Bachelor of Science - Computing Science
Newcastle University
09.1992 - 09.1995
PC WORLD/Dixons Stores Group
- 01.1998
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