John Stanley Brooks
Farnborough,Hampshire
Summary
Enthusiastic and organized professional with over 4 years of experience in the public sector, known for excellent time management, hardworking nature, and reliability. Demonstrates extensive administrative expertise, excelling in demanding roles by leveraging technology and software to complete tasks efficiently while maintaining accurate records. Diploma in countryside management and possesses advanced technical skills. Successfully led habitat management projects and thrives in team environments as a fast learner. Seeking a career aligned with a passion for helping people and providing exceptional customer service, applying a diverse skill set to enhance workplace productivity and efficiency.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Tax assistant
In-Sync
Farnham, Surrey
02.2025 - Current
- Prepared client tax returns for timely submission.
- Provided administrative support to senior staff, enhancing team efficiency.
- Handled queries from clients relating to their financial affairs accurately and professionally.
- Maintained strict confidentiality regarding sensitive client information, fostering trust relationships with clientele.
Sales Assistant
Squires Garden Centre
Badshot Lea, Surrey
04.2024 - 01.2025
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Trained new staff members, fostering a supportive working environment.
- Organised new stock and prepared orders for home delivery.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Created new product displays to promote seasonal items or sales.
- Communicated with other stores to search for products and fulfil customer orders.
- Completed large deliveries of various products including garden furniture, and plants.
Administrative officer
HMRC
Manchester
01.2020 - 03.2024
- Provided guidance and advice on customs regulations and compliance to companies, clients and colleagues.
- Identified potential customs violations and implemented proactive measures to mitigate risks.
- Successfully collaborated with international stakeholders to ensure smooth clearance of good in compliance with customs procedures.
- Developed and maintained strong relationships with authorities and businesses to facilitate efficient and effective resolution of issues.
- Utilized online systems to track and monitor import activities ensuring adherence to guidelines. Actively prioritising work dependent on risk and urgency.
- Worked to strict deadlines and regulations whilst making crucial decisions regarding importation of goods to the UK.
- Considered geopolitical issues, such as Brexit, wildlife conservation and international conflict.
- Co-ordinated colleagues and customers across different departments and from a wide variety of countries.
- Provided technical and practical support to various departments, greatly developing my communication and problem-solving skills.
- Organised and delivered training sessions for less experienced staff. Providing constant support for new starters.
Sales Assistant
Ellis Brigham Mountain Sports
Manchester
09.2019 - 02.2020
- Provided outstanding customer service by greeting and assisting customers in a friendly and personable manner. Answering their queries and giving product recommendations based upon their needs and experience level.
- Maintained a visually appealing store layout by arranging products, restocking shelves, and ensuring proper product placement and signage.
- Conducted regular stock checks and assisted with inventory control to ensure products are adequately stocked and available for customers.
- Achieved a Ski Boot Fitting Certificate and was trusted to give safety advice regarding purchases.
- Resolved customer complaints or issues in a professional and timely manner, escalating to a supervisor if necessary, and ensuring customer satisfaction.
Digital Printing Apprentice
Barclay Print
London
12.2013 - 09.2014
- Provided bespoke service to clients, helping develop their vision, from the design to the final product.
- Operated and maintained various printing equipment and machinery. Troubleshooting and resolving technical issues when things went wrong.
- Ensuring the accuracy and quality of printed materials by conducting thorough quality checks.
- Maintaining inventory of printing supplies and materials, and placing orders when necessary.
- Following safety protocols and maintaining a clean and organized work environment.
- Worked efficiently within a small team, utilising each other's strengths whilst supporting our development.
Administration Assistant
Holly House Private Hospital
London
10.2013 - 12.2013
- Managed and organised administrative tasks such as scheduling appointments, maintaining calendars.
- Processed incoming and outgoing correspondence, including emails, letters, and phone calls, and ensuring timely responses.
- Maintained and updating patient records, ensuring accuracy and confidentiality of sensitive information
- Collaborated with other administrative staff to ensure smooth operations and efficient workflow within the hospital.
Education
Bachelor of Science - Geography
University of Manchester
Manchester 09.2016 - 07.2019
Level 3 Diploma (Distinction*) - Countryside Management
Writtle College, West Hatch School
Writtle, Essex 09.2014 - 07.2016
GCSEs -
Roding Valley High School
Loughton, Essex 09.2006 - 07.2011
Skills
- Experienced using software packages, including Microsoft office applications including Outlook, Excel and Word Familiar with Windows, Mac OS X and Linux operating systems, in addition to Arc GIS mapping
- Customer Service including phone calls and web-chat
- Liaising with external organisations and other government departments
- Strong interpersonal skills
- Casework management including prioritization of tasks to meet strict deadlines
- Training delivery to new members of the team
- Time efficiency
- Cross checking information with an eye for detail
References
References available upon request.
Timeline
Tax assistant
In-Sync
02.2025 - Current
Sales Assistant
Squires Garden Centre
04.2024 - 01.2025
Administrative officer
HMRC
01.2020 - 03.2024
Sales Assistant
Ellis Brigham Mountain Sports
09.2019 - 02.2020
Bachelor of Science - Geography
University of Manchester
09.2016 - 07.2019
Level 3 Diploma (Distinction*) - Countryside Management
Writtle College, West Hatch School
09.2014 - 07.2016
Digital Printing Apprentice
Barclay Print
12.2013 - 09.2014
Administration Assistant
Holly House Private Hospital
10.2013 - 12.2013
GCSEs -
Roding Valley High School
09.2006 - 07.2011
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