Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

JOHNSON A THOMAS

London,United Kingdom

Summary

Seeking a position in a dynamic organization with simulating environment, which could utilize my Technical skill and expertise and to meet the global challenges ahead with the best of my performance and confidence. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

16
16
years of professional experience

Work history

Project Manager, ERP Systems Administrator, ERP Implementer, IT Manager, IT Engineer, faculty

ePROMIS Solutions
Dubai
11.2017 - 05.2023
  • SQL Data center, Systems monitoring, testing, performance, and management Problem analysis and troubleshooting
  • Maintained up-to-date technical knowledge and certifications for compliant IT services.
  • Training, Installation & Support ERP Software's.
  • Used project management tools and techniques for positive, successful outcomes.
  • Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.
  • Implemented and maintained systems for successful planning and project management.
  • Managed scope content, informing stakeholders of project scope and change implications.
  • Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
  • Oversaw database to maintain updated records and accuracy.
  • Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
  • Managed team of IT support technicians, developing workflows and processes.
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Built and nurtured professional relationships with wide range of stakeholders.

Project Manager

Dubai
07.2016 - 10.2017
  • With ERP Implementer
  • Implementing and providing support for Enterprise Resource Planning systems for clients and significant online presences
  • Analyze the systems and work directly with clients and management to define system requirements, design and propose solutions, configure the software and train employees
  • System Analysis: To examine the current system to pinpoint strengths and weaknesses, before we develop the ERP system it will be optimized
  • User Training and Support: Optimizing the system for easy use, and training employees in its functions
  • Generally, a training program will be organized to educate employees as efficiently as possible
  • Customer Service: Meeting directly with Clients and users to find out their ERP-related needs
  • We will then incorporate these needs into a cohesive plan that serves the client pool
  • Technical Support and Upgrades: Performing day-to-day maintenance on the ERP system, as well as installing new upgrades and testing for bugs
  • System configuration and data migration will be part of the job responsibilities as well
  • Project Development and Presentation: Coordinate with clients to ensure their needs are met in any upgrades of the system
  • We will then develop a cohesive plan to be presented to the relevant company management.elecom (Etisalat Channel Partner

Asst IT Manager & ERP Systems Administrator

Eway Infosystem
Dubai
05.2014 - 07.2016
  • As one of the leading retail companies in the UAE, I am responsible for the Sr: System Administrator and Assistant IT
  • Manager of the entire group
  • There are 5 brands within the group with a total number of 45 outlets
  • Working with Directors and Head of Departments to review and update the strategy and programmed for
  • Information Systems & Technology, including best practice for our sector
  • Responsible for Mentoring IT team, process engineering and auditing
  • Management of staff, budgets and administration to agreed standards
  • Communicate regularly with executive management and all users of information services and systems
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including PCs, operating systems, databases, telephones, software applications, and peripherals
  • Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
  • Directs the activities of subordinate analysts in the development, enhancement & maintenance of I.T Operations
  • Provides guidance to the systems, programming & operational staff in the solution of ERP software & related problems
  • Test programs, correct errors and make necessary modifications
  • Control purchasing department budgets
  • Strategy planning for the opening of new branches / kiosk
  • Confer with users to gain understanding of needed changes or modifications of ERP programs
  • Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.

Team Leader & Sr System Administrator

Reem Al Bawadi Group
Dubai
03.2012 - 04.2014

Sr: System Administrator

Al Awan Computer Consultancy
Dubai
02.2010 - 05.2011

System Administrator

Hitech informatics Pvt. Ltd
05.2007 - 01.2010

System Administrator

On Mobile Global Ltd
Bangalore
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Implemented software and hardware upgrades to boost system speed.
  • Requisitioned hardware and software to meet changing organisational needs.
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
  • Tested installations and updates on test servers before deployment to live environments.
  • Communicated effectively with stakeholders, offering technical guidance and support for implementations.

Education

Bachelor Computer Application (BCA) -

Technical Diploma - Computer Hardware and Networking

Accel IT Academy

Microsoft Certification Microsoft Certified System Engineer (MCSE) - undefined

Skills

  • Non-Technical Skills
  • Ability to work effectively with others to resolve technical problems
  • Ability to analyze situations and reach logical conclusions
  • Ability to effectively communicate technical information to both non-technical and technical personnel
  • Perform other duties as required or assigned
  • Training and development
  • VMware
  • IT budget and cost control
  • Windows & Linux operating systems
  • Software testing
  • Office 365
  • Cloud technologies
  • IT security and networking
  • Technical support
  • Customer service
  • System development and administration
  • Hardware knowledge
  • Web development
  • Hardware and software installation
  • Network development and administration
  • Infrastructure planning
  • Technical analysis
  • Website troubleshooting
  • User Support

Additional Information

  • Declaration: I hereby declare that all information furnished herewith are true to the best of my Knowledge.

Timeline

Project Manager, ERP Systems Administrator, ERP Implementer, IT Manager, IT Engineer, faculty

ePROMIS Solutions
11.2017 - 05.2023

Project Manager

07.2016 - 10.2017

Asst IT Manager & ERP Systems Administrator

Eway Infosystem
05.2014 - 07.2016

Team Leader & Sr System Administrator

Reem Al Bawadi Group
03.2012 - 04.2014

Sr: System Administrator

Al Awan Computer Consultancy
02.2010 - 05.2011

System Administrator

Hitech informatics Pvt. Ltd
05.2007 - 01.2010

System Administrator

On Mobile Global Ltd

Bachelor Computer Application (BCA) -

Technical Diploma - Computer Hardware and Networking

Accel IT Academy

Microsoft Certification Microsoft Certified System Engineer (MCSE) - undefined

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JOHNSON A THOMAS