John Robert ll Malabanan
At Taawun , Riyadh Saudi Arabia ,Saudi Arabia
Summary
Experienced in providing exceptional customer service in fast-paced restaurant environment. Known for delivering prompt, friendly service while maintaining high standards of cleanliness and organisation. Capable of handling multiple tasks simultaneously, ensuring diners have pleasant experience from start to finish.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Modern Food Company
Riyadh, Saudi Arabia
05.2022 - Current
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Took customer orders accurately while providing menu recommendations and upselling specials, contributing to increased sales.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction for both customers and the restaurant.
- Arranged cutlery and glassware according to restaurant standards, enhancing table presentation and dining experience.
Assistant Branch Manager
Daily Food Company -Maestro Pizza
Riyadh, Saudi Arabia
06.2017 - 06.2021
- Managed daily operations within branch, ensuring high staff performance and customer service standards.
- Tracked inventory use and estimated needs for timely reordering, optimising stock levels.
- Delivered goods to customers' premises within set timeframes, ensuring punctuality and reliability.
Education
GCSEs - Alternative Learning System
DR. CECILIO PUTONG NATIONAL HIGHSCHOOL
BOHOL, PHILIPPINES2011
Skills
- Customer service excellence
- Table management
- Order accuracy
- Upselling strategies
- Arabic language proficiency
- Defensive driving skills
Languages
Arabic
Upper Intermediate
B2
Timeline
Restaurant Waiter
Modern Food Company
05.2022 - Current
Assistant Branch Manager
Daily Food Company -Maestro Pizza
06.2017 - 06.2021
GCSEs - Alternative Learning System
DR. CECILIO PUTONG NATIONAL HIGHSCHOOL