JOHNPROMISE NDUBUEZE
BRISTOL,Bristol, City of
Summary
With a diversified background that includes five years as a bank teller and five months as a direct sales executive, I bring a distinct blend of financial knowledge and sales acumen to customer service. As a bank teller, I refined my talents in transaction processing, security standards, and individualized customer service, and moving into the role of direct sales executive allowed me to improve my capacity to engage customers, recognize their problems, and effectively deliver solutions.
Throughout my career, I have continuously exhibited a dedication to giving excellent service, whether in banking or sales. My ability to develop connection with customers, respond to inquiries, and negotiate challenging circumstances has been crucial in developing positive relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Direct sales executive
Fidelity Bank Plc
Onitsha, Nigeria
2022.10 - 2023.04
- Maintaining high level of product understanding in order to provide consumers with convincing and credible recommendations.
- Customer records were kept 100% organized in order to maximize future sales opportunities.
- Strategic networking with proactive cold contacting helped to increase new business opportunities.
- Maintaining frequent communication with customers during the sales and pre-delivery phases.
Bank teller
fidelity bank plc
onitsha, Nigeria
2016.11 - 2021.09
- Ensured transaction verification and followed security rules to protect the institution from needless losses.
- Customers received assistance with inquiries about products, services, and terms.
- Provided courteous and efficient client service, expertly addressing challenging situations.
- Maintain timeliness by constantly coming at work on time and ready to begin activities right away.
- Used critical thinking abilities to analyze problems, evaluate solutions, and make sound decisions.
- Increased customer satisfaction by training them on how to use technology, tools, and resources to manage financial transactions successfully.
- By remaining knowledgeable about bank goods, services, and industry best practices, I was able to regularly meet service quality targets.
Education
OND - Science Laboratory Technology
2010.09 - 2012.08
A-Levels -
2003.09 - 2009.08
Skills
- Relationship management
- Effective communication skills
- Problem-solving abilities
- Customer service
- Time management
Affiliations
- listening to music, Adventure,
Languages
English
Fluent
References
References available upon request.
Timeline
Direct sales executive - Fidelity Bank Plc
2022.10 - 2023.04
Bank teller - fidelity bank plc
2016.11 - 2021.09
Federal Polytechnic Nekede - OND, Science Laboratory Technology
2010.09 - 2012.08
Divine Wisdom Academy - A-Levels,
2003.09 - 2009.08