John Phillip Davies
Forres,Moray
Summary
Customer-focused professional with solid experience in hospitality, skilled in team leadership, problem-solving, and communication. Expertise in managing operations to enhance guest satisfaction and create welcoming environments. Committed to delivering outstanding service while meeting tight deadlines.
Overview
36
36
years of professional experience
Work History
Hotel Assistant
Merkister Hotel
Dounby, Orkney
04.2026 - Current
- Maintained excellent guest satisfaction by assisting guests with tasks, promptly dealing with requests and solving complaints.
- Collaborated with hotel teams to create exceptional and enjoyable experiences for guests.
- Used excellent upselling techniques to sell additional services to enhance guests' experience.
- Assisted in restaurant activities, including serving food, taking orders and preparing drinks.
- Assisted chefs in busy restaurant kitchen during peak hours, assisting with tasks including food prep.
- Completed various outdoor maintenance tasks, including grass cutting and window cleaning. e.g. grass cutting, window cleaning, weeding.
Food and Beverage Supervisor
Sligachan Hotel
Sligachan, Isle of Skye
04.2025 - 06.2025
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Resolved escalated customer complaints with diplomacy, ensuring swift and agreeable solutions.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
- Remained calm during emergency situations or peak hours to serve as a role model of best practice to restaurant staff.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
Restaurant Manager
Redwood House
Greshornish , Isle of Skye
04.2024 - 10.2024
- Instrumental in significantly increasing restaurant profitability
- Led daily operations through hands-on approach, motivating team with effective pre-shift briefs.
- Monitored budget and financial performance, managing expenditure and revenue to meet targets while implementing cost control strategies for food, beverage and labour.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Improved TripAdvisor, Booking.com, Google and TrustPilot scores, enhancing overall guest satisfaction and attracting repeat customers.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Guided staff in daily assignments to achieve performance goals in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Scheduled employees to keep shifts well-staffed.
Sales Assistant
American Golf
Howich, Lancashire
08.2020 - 01.2021
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Organised and maintained shelves for optimal presentation, clean and organised through visual merchandising.
Sales Assistant
Direct Golf
Bury, Lancashire
03.2019 - 07.2020
- Advised customers on product range, price, delivery, warranties and product use.
- Shared new products and promotions with customer to encourage sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
Water Investment Planner
United Utilities
Blackburn WwTW, Lancashire
07.2018 - 08.2019
- Monitored project progress, adjusting schedules to ensure timely completion.
- Identified process improvement opportunities, implementing changes that enhanced overall workflow.
- Coordinated with cross-functional teams to facilitate seamless project execution.
- Compiled reports on project performance, highlighting key milestones and achievements.
- Tracked and evaluated progress of live sites and pre-construction phases.
- Prepared information and attended regular planning and progress meetings.
- Delivered integration of project control procedures into project delivery processes.
- Supported site teams, reviewing progress and updating reports as necessary.
- Provided expert advice including daily, weekly or monthly schedule updates.
Headworks Controller
United Utilities
Worsthorne WTW, Lancashire
09.2002 - 07.2018
- Managed headwork's budget for all revenue contractual work, aligning financial resources with project needs.
- Led small team managing 17 impounding reservoirs and various operational sites in East Lancashire, ensuring compliance and operational efficiency.
- Communicated regularly with stakeholders and third parties to facilitate operational site functions.
- Organised staff rotas and holidays to ensure optimal staffing levels across all operational sites.
Warehouse Coordinator
A.T.I.
Bury, Lancashire
06.1990 - 08.2002
- Managed shipment scheduling, ensuring timely dispatch and receipt of goods.
- Oversaw dispatch of goods, ensuring timely delivery to customers and compliance with shipping regulations.
- Managed inventory levels in warehouse, conducting regular stock checks to maintain accurate records.
- Utilised inventory management software to update stock records, ensuring real-time accuracy of data.
- Prepared and processed orders for dispatch, verifying accuracy and completeness.
- Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.
- Trained new staff in stock control procedures, enhancing team efficiency and accuracy.
- Trained new staff on warehouse procedures, promoting a culture of safety and productivity.
- Closely monitored all warehouse productions, ensuring processes stayed efficient and effective, making changes where needed.
- Monitored supply chain operations, identifying bottlenecks and recommending solutions.
- Led team meetings, fostering open communication and aligning efforts with company goals.
- Oversaw maintenance of warehouse equipment, minimising downtime and repair costs.
- Kept warehouse neat and well-organised by sorting inventory and stocking warehouse items in correct places.
Education
NVQ Level 3 - NVQ Level 3 Mechanical Maintenance
Capenhurst College
Ellesmere Port, CHW01-2006
Btec - Water and Waste Water Engineering
Bolton College
Horwich, BOL01-2004
Nebs - Supervision and Management
Bury College
Bury, BUR01-1998
GCSEs -
Elton High School
Bury01-1982
Skills
- Hospitality management
- Food service management
- Event planning
- Complaint resolution
- Budget control
- licensing knowledge
- Culinary knowledge
- Staff recruitment
- Staff development
- People management
- Leadership Skills
- Decision making
Hobbies and interests
- Playing golf
- Socialising
- Reading
- Sea Kayaking
- Fell walking
Timeline
Hotel Assistant
Merkister Hotel
04.2026 - Current
Food and Beverage Supervisor
Sligachan Hotel
04.2025 - 06.2025
Restaurant Manager
Redwood House
04.2024 - 10.2024
Sales Assistant
American Golf
08.2020 - 01.2021
Sales Assistant
Direct Golf
03.2019 - 07.2020
Water Investment Planner
United Utilities
07.2018 - 08.2019
Headworks Controller
United Utilities
09.2002 - 07.2018
Warehouse Coordinator
A.T.I.
06.1990 - 08.2002
NVQ Level 3 - NVQ Level 3 Mechanical Maintenance
Capenhurst College
Btec - Water and Waste Water Engineering
Bolton College
Nebs - Supervision and Management
Bury College
GCSEs -
Elton High School