John Paul Gartshore
Corby,Northamptonshire
Summary
Accomplished professional with extensive expertise in data analytics and interpretation, performance metrics tracking, and project prioritisation. Demonstrated success in collaborating with product managers to drive business planning, staff development, and technology integration. Proven track record in managing product lifecycles, leading teams through product launches, and ensuring quality assurance. Adept at process improvement and proficient in Microsoft Office Suite. Committed to leveraging skills for impactful contributions to organisational growth and innovation.
Overview
19
19
years of professional experience
2002
2002
years of post-secondary education
Work History
Director of Product Management STH Group
Standard Hidraulica
Leigh
04.2024 - Current
- Optimised resource allocation by creating group lead structure.
- Implemented Product Vitality Metric to have greater understanding of how NPI were tracking.
- Developed strategy and Product road map with focus of increasing sales margins and supporting business growth targets.
- Created product matrix to support product harmonisation across four separate business units and markets to reduce stock holding and increase purchase power with suppliers to help support cost reduction.
- Introduction of product quality metrics for supplier scorecards and improved customer experience.
- Creation of process and controls to help implementation of ISO9001 and ISO 14001(UK only).
Head of Product Management and Technical Services
STH Westco
Leigh
02.2023 - 04.2024
- Managed product lifecycles to maintain competitive edge in market.
- Developed comprehensive product roadmaps; provided clear direction for teams.
- Led development of innovative products for enhanced customer satisfaction.
- Facilitated training sessions for staff on new product features and benefits.
- Coordinated with sales team to maximise market penetration.
- Ensured product quality by conducting rigorous market research and analysis.
- Ensured product pricing competitiveness through rigorous competitor benchmarking projects.
- Led and executed NPD projects including introduction of new complete brand in the UK.
- Successfully implemented new products to market opening new areas of revenue growth for the organisation.
Head of Quality and Service
Bristan
Tamworth, Staffordshire
12.2021 - 02.2023
- Responsible for multiple departments within the business including, SQA (UK and China), Compliance, Product Data Support, UKAS Test Laboratory, Customer Technical Support, Field Service Scheduling/Administrators, Field Service Operation.
- Implemented KPIs and metrics to help support continuous improvement projects and improve product quality.
- Implemented new processes and structure to help support business growth targets.
- Mentored and coached team managers to help support personal development plans.
- Supported and engaged with Product Management teams to ensure NPD projects were executed on time.
- Engaged with the SLT and ELT on company projects to ensure a great working environment for all staff.
- Engaged with suppliers and customers to ensure products and services provided were of the highest standards.
- Engaged with testers and test houses to ensure products met the required market standards (WRAS/TMV/BEAB).
Field Service Manager
Bristan
Tamworth, Staffordshire
04.2019 - 12.2021
- Responsible for the field service operation for UK and Ireland, servicing and maintaining warranty claims for Bristan and Heritage products.
- Led and executed the implementation of field service lightning moving us to automatic scheduling improving all aspects of our service offering.
- Conducted regular team meetings, promoting collaboration and communication.
- Engaged in contract negotiations with third party contractors for favourable terms.
- Promoted safety protocols to minimise accidents or incidents in the field.
- Implemented engineer audits to ensure high safety standards and customer service excellence.
- Implemented incentive schemes for engineers which reduced third party costs and improved customer lead times.
- Implemented new work flows foe new revenue streams from the field service team, this included new product installation, commercial servicing and upselling.
- Engaged in contract negotiations for favourable terms.
Field Service Engineer
Bristan
Tamworth, Staffordshire
05.2006 - 04.2019
- Repaired and serviced Bristan and Heritage products for in warranty repairs across the UK.
- Performed regular equipment audits; maintained high standards of quality control.
- Undertook comprehensive failure analysis to prevent future breakdowns.
- Conducted in-depth training sessions to boost team competency levels.
- Delivered exceptional customer service to end users.
- Was used as an UK escalation engineer with the focus on turning around situations where customers were feeling their experience had been poor.
- Won the Bristan engineer of the year award.
- Created detailed field service reports to help improve product function and quality.
Education
Institute of Leadership & Management
09.2005 - 06.2006
NVQ Level 3 - Electrical Test and Installation
Tresham College
Wellingborough, Northamptonshire 01.1998 - 06.2001
GCSEs -
Tresham College
Corby 09.1997 - 05.1998
GCSEs -
The Cottesloe School
Wing, BuckinghamshireSkills
- Data analytics and interpretation
- Performance metrics tracking
- Project prioritisation
- Product Manager collaboration
- Business planning
- Staff development
- Data collection and analysis
- Product lifecycle management
- Technology integration
- Product launches
- Team Leadership
- Project Management
- Process Improvement
- Quality Assurance
- Microsoft Office Suite
Affiliations
- Grassroots Football Coaching.
- Health & Fitness
- Family
Timeline
Director of Product Management STH Group
Standard Hidraulica
04.2024 - Current
Head of Product Management and Technical Services
STH Westco
02.2023 - 04.2024
Head of Quality and Service
Bristan
12.2021 - 02.2023
Field Service Manager
Bristan
04.2019 - 12.2021
Field Service Engineer
Bristan
05.2006 - 04.2019
Institute of Leadership & Management
09.2005 - 06.2006
NVQ Level 3 - Electrical Test and Installation
Tresham College
01.1998 - 06.2001
GCSEs -
Tresham College
09.1997 - 05.1998
GCSEs -
The Cottesloe School
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