John Moses Mede
Bootle,Liverpool
Summary
Highly adaptable and positive professional with a strong ability to thrive in new environments. Demonstrates confidence and excels as a strong team player, consistently contributing to collaborative success. Committed to leveraging these skills to achieve career growth and drive organisational excellence.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Gate House Admin
Kammac
Liverpool, United Kingdom
08.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Warehouse Operator
Evri Parcel Shop
10.2022 - 05.2024
- Accurate picking, packing, and quality control of products.
- Collaborated to meet daily/weekly targets; resolved operational issues.
- Followed health and safety regulations, promoting a secure environment.
- Sorted and processed parcels and mail, ensuring correct routing.
- Worked flexible hours and adapted to a fast-paced environment.
Sr Business Process Associate
Copart India Technology Ltd
03.2022 - 08.2022
- Verified clients' credit summaries.
- Coordinated with banks to close vehicle loans.
- Provided customers with vehicle documents and settled finances.
- Interacted with yard staff regarding vehicle release.
Customer Service Representative
Incnut Digital
07.2020 - 02.2022
- Handled customer issues raised through live channels (voice, chat, and email).
- Supported customers in placing orders and addressing post-sale queries.
- Managed cancellations and processed refunds.
- Provided information on new offers.
Customer Service Representative
Teletext India Ltd
05.2018 - 06.2020
- Managed customer issues raised through live channels (voice, chat, and email).
- Attended to customer queries and provided information on booked holiday packages.
- Amended packages at customers' requests, booking flights, hotels, and arranging transfers.
- Conducted quality checks based on customer complaints and took necessary actions.
- Collaborated with sales and finance teams to finalise financial changes for updated packages.
- Supported payment-related issues on the online platform, working with the payments team for prompt resolutions.
Senior Associate
Emmanuel Global Solutions
02.2016 - 11.2017
- Supported and answered queries related to the CPA and CMA courses for students.
- Assisted in course purchases and provided post-sales support.
- Helped users understand the platform and benefit from the course.
- Assisted students with hall tickets, course materials, and exam centres.
Customer Service Representative
SSR Associates
07.2010 - 01.2016
- Supported the sales team with login and provided premium numbers.
- Maintained login details and generated leads through cold calls.
- Assisted with closing postpaid connections.
Education
MSc - International Business Management
Liverpool John Moores University
01.2022 - 01.2024
B.Tech - Computer Science and Engineering
Vijay Institute of Science and Technology
01.2006 - 01.2010
Intermediate - M.P.C
Sri Chaitanya Junior College
Secondary School Certificate - undefined
Secondary School of Education
Skills
- Adaptability to new environments
- Positive thinking
- Confidence
- Strong team player
Affiliations
- Listening to Music and long drives
Timeline
Gate House Admin
Kammac
08.2024 - Current
Warehouse Operator
Evri Parcel Shop
10.2022 - 05.2024
Sr Business Process Associate
Copart India Technology Ltd
03.2022 - 08.2022
MSc - International Business Management
Liverpool John Moores University
01.2022 - 01.2024
Customer Service Representative
Incnut Digital
07.2020 - 02.2022
Customer Service Representative
Teletext India Ltd
05.2018 - 06.2020
Senior Associate
Emmanuel Global Solutions
02.2016 - 11.2017
Customer Service Representative
SSR Associates
07.2010 - 01.2016
B.Tech - Computer Science and Engineering
Vijay Institute of Science and Technology
01.2006 - 01.2010
Intermediate - M.P.C
Sri Chaitanya Junior College
Secondary School Certificate - undefined
Secondary School of Education
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