John Emmanuel Manoharan
Bengaluru ,India
Overview
18
18
years of professional experience
19
19
years of post-secondary education
Work History
AGM - Leasing / Business Development
Soch Apparels Pvt Ltd
Bengaluru , India
10.2015 - I currently work here
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Negotiated agreements and renewals with clients and landlords
- Facilitated client understanding of Soch module for franchisee assistance
Manager
Tata AIG
Bengaluru , India
03.2012 - 06.2015
- Coordinated with legal teams to resolve complex claims, ensuring client interests were protected.
- Delivered high-quality customer focussed insurance functions on meeting organisational service standards.
- Built strong business relationships through regular communication and exceptional service.
- Collated evidence files for new and open claims and data required for annual policy renewal exercises.
- Maintained all records pertaining to insurance claims, following security standards for protected information.
- Analysed market trends to inform strategic planning and competitive positioning.
- Assisted management with ad-hoc projects to support wider business goals.
- Administered insurance policies on insurance renewals, mid-term adjustments and maintained programme to minimise financial loss and liability exposure.
- Assisted customers with advice and direction on financial planning and insurance needs.
- Forged strong working relationships with individual and commercial customers.
- Monitored insurance renewals, proactively contacting clients to discuss policy updates or enhancements.
- Completed daily tasks and project work for risk teams to facilitate closing complex claims.
- Analysed market trends to advise clients on potential impacts to their insurance strategies.
- Managed sales-driven insurance teams to constantly deliver results.
- Kept up-to-date on financial law changes to update customer policies.
- Prepared financial and regulatory reports to assess cash flow and company finances.
- Maintained central repository for all policy documentation, certificates, schedules and renewal data for easy retrieval and record request fulfilment.
- Hired and trained talented workforce equipped to meet financial targets.
- Evaluated and processed customer loan and insurance applications.
- Monitored staff performance, conducting periodic appraisals and outlining personal objectives.
- Delivered presentations to potential clients on the benefits of different insurance products, resulting in increased sales.
- Assessed client insurance needs and offered tailored policy recommendations to meet specific requirements.
- Developed lessons-learned processes to promote continuous claim improvement.
- Assisted management in preparing and issuing rechargeable premiums to respective departments.
- Guaranteed company-wide compliance to industry regulations and legal requirements.
- Achieved optimal resource use through budget, expenditure and allocation controls.
- Participated in regional insurance forums as a representative of the company, enhancing brand visibility.
- Collaborated with marketing to develop campaigns that increased brand awareness and customer acquisition.
Senior Sales Executive
Frontier business Solutions
Bengaluru , India
01.2008 - 03.2012
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Adapted selling style based on customer profile and requirements.
- Led a team of sales professionals, providing training and mentorship to enhance performance.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
- Shared comprehensive brand and product knowledge to maximise sales.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Managed sales pipeline effectively, ensuring consistent flow of new business opportunities.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Conducted regular sales meetings to review targets, performance, and strategies for improvement.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Showcased product features and benefits to drive sales.
- Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Analysed market trends and competitor activity to identify new sales opportunities and areas for expansion.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Obtained best prices for commercial deals to maximise profits.
- Studied competitors to develop innovative selling strategies.
- Grew brand awareness by increasing market penetration.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
- Cultivated lasting relationships with key clients, resulting in increased customer loyalty and repeat business.
- Delivered presentations to potential clients, showcasing products and services to drive sales.
- Documented orders and coordinated deliveries, taking into account customer requests.
Technical customer service executive - Medical
Sciblers
Bengaluru , India
01.2004 - 03.2007
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Followed-up on customer interactions to provide further support.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
- Managed high volume of customer enquiries via telephone, email, and live chat, providing prompt and courteous responses.
- Maintained working knowledge of available products and services for enhanced customer service.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Maintained comprehensive knowledge of company products, services, and policies to provide informed support.
- Participated in team meetings to share best practices and updates on customer service initiatives.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Gave clients information about available products and services to build awareness.
- Processed orders, forms, applications, and requests, ensuring accurate and timely completion to enhance customer experience.
- Identified opportunities to upsell and cross-sell products, contributing to sales targets.
Education
Bachelor of Science - Geography
Presidency College - Madras university
Bengaluru 03.2004 - 03.2008
Apprentice training in Machinist trade - Machinist
BEML
Bengaluru 04.2002 - 03.2003
Machinist Grade - Machinist
Industrail Training Institute
Bengaluru 03.2001 - 03.2003
PUC - COMPUTER SCEINCE
Cathedral College
Bengaluru 04.2000 - 03.2002
10th - General studies
Florence High School
Bengaluru 06.1990 - 04.2000
Skills
- Customer relationship management
- Complaint resolution
- Strategic planning
- Negotiation skills
- Customer engagement
- Written communication
- Sales forecasting
- Problem solving
- Communication skills
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Public speaking
- Analytical and critical thinking
- Health and safety awareness
- Project planning and coordination
- Deadline management
Languages
English
First language
Accomplishments
- Enhanced processes, implementing across department for increased productivity and profits.
Interests
- Playing Cricket
- Listening to music
- Reading books
- Engage in outdoor activities
Timeline
AGM - Leasing / Business Development
Soch Apparels Pvt Ltd
10.2015 - I currently work here
Manager
Tata AIG
03.2012 - 06.2015
Senior Sales Executive
Frontier business Solutions
01.2008 - 03.2012
Bachelor of Science - Geography
Presidency College - Madras university
03.2004 - 03.2008
Technical customer service executive - Medical
Sciblers
01.2004 - 03.2007
Apprentice training in Machinist trade - Machinist
BEML
04.2002 - 03.2003
Machinist Grade - Machinist
Industrail Training Institute
03.2001 - 03.2003
PUC - COMPUTER SCEINCE
Cathedral College
04.2000 - 03.2002
10th - General studies
Florence High School
06.1990 - 04.2000