Summary
Overview
Work history
Education
Skills
Languages
Custom
Accomplishments
Certification
Timeline
Generic

Ufuoma John Emefeke

London,United Kingdom

Summary

Dynamic professional with expertise in leading sales conversations and conducting impactful sales presentations. Demonstrates proficiency in ticketing systems, ensuring seamless operations and customer satisfaction. Skilled in bus cleaning and maintenance, with a focus on mirror adjustment mastery to enhance safety standards. Engages effectively with the community, fostering positive interactions and relationships. Aspires to leverage skills in a challenging role that drives organisational success.

Overview

24
24
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work history

Bus driver

Stagecoach London
London
12.2022 - 02.2025
  • Followed company policies strictly, upholding professional standards at all times.
  • Navigated different routes efficiently to reach destinations on time.
  • Managed difficult situations calmly.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Awarded Code1 for exceptional Driving standard 2023
  • Awarded Code1 for exceptional Driving standard 2024

Bus driver

Stagecoach London
London
08.2020 - 12.2020
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Covered weekend shifts to optimise service levels.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Offered flexible working patterns to meet peak business demands.
  • Reported delays and accidents to dispatchers at head office.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Provided accurate time and cost estimations for journeys.
  • Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
  • Announced upcoming stops and potential route delays to passengers.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Operated vehicles with strict attention to road laws.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Drove passenger vehicles of varying sizes safely and responsibly.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
  • Monitored traffic closely to avoid accidents and incidents.
  • Checked passenger tickets and issued receipts for new fares.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Secured doors during transportation to maintain passenger safety.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Transported passengers and goods on assigned local routes.
  • Provided timetable information for onward customer travel.
  • Helped passengers load and unload heavy luggage from overhead compartments.
  • Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
  • Managed vehicle heating and air-conditioning for good passenger conditions.
  • Performed first aid on bus passengers in emergency situations and called for advanced medical support.
  • Applied crowd control techniques to keep order among passengers.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Operated ticket machines correctly, guaranteeing accurate fare collection.
  • Adjusted travel routes in line with weather forecasts and road conditions.
  • Promoted good behaviour amongst passengers with clear communication of rules.
  • Reported any mechanical problems promptly for early resolution.
  • Maintained punctuality for smooth running of timetable schedules.
  • Managed difficult situations calmly.
  • Performed minor repairs on bus, avoiding unnecessary breakdowns.
  • Conducted pre-trip inspections of bus to ensure roadworthiness.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Checked validity of passenger tickets or passes to prevent fraud.
  • Maintained cleanliness in bus through regular checks and cleaning.
  • Provided excellent customer service to passengers.
  • Assisted elderly or disabled passengers, promoting inclusivity and respect.
  • Handled emergencies effectively by applying first-aid training when necessary.
  • Maintained cleanliness in bus through regular checks and cleaning.
  • Ensured passenger safety by adhering to all traffic regulations.
  • Navigated different routes efficiently to reach destinations on time.
  • Provided excellent customer service to passengers, ensuring comfortable journey.
  • Used defensive driving techniques for minimising potential accidents.
  • Kept accurate logs of trips, ensuring compliance with regulations.
  • Followed company policies strictly, upholding professional standards at all times.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
  • Conducted pre-trip inspections of bus to ensure roadworthiness.
  • Performed minor repairs on bus, avoiding unnecessary breakdowns.
  • Managed difficult situations calmly.

Courier delivery driver

Amazon Flex
London
05.2018 - 06.2019
  • Fostered positive relationships with customers through excellent communication skills.
  • Tracked fuel consumption regularly; contributed towards cost efficiency measures.
  • Utilised GPS systems to optimise route planning and expedite deliveries.
  • Sorted packages according to route; streamlined delivery process.
  • Sorted packages according to route; streamlined delivery process.
  • Managed customer queries, resulting in enhanced satisfaction levels.
  • Met tight deadlines by prioritising tasks effectively.
  • Managed paperwork for smooth transactions and record keeping.
  • Sorted packages according to the route; streamlined delivery process.
  • Prepared detailed reports of each delivery, ensuring accurate records kept on file.
  • Loaded and unloaded parcels for efficient delivery processes.
  • Completed daily vehicle checks for reliable operations and minimised breakdowns.
  • Provided feedback on delivery issues, contributing to process improvements.
  • Followed established procedures for handling cash on delivery; reduced chances of discrepancies.
  • Checked inventory before loading; ensured correct packages were delivered.
  • Adhered to traffic laws to ensure road safety at all times.
  • Assisted in warehouse duties whilst not driving, enhancing team productivity.
  • Maintained clean, safe vehicle to uphold company reputation.
  • Handled fragile items with care, eliminating damage during transit.
  • Facilitated secure deliveries by adhering to safety protocols.
  • Ensured timely delivery by skillfully navigating various routes.
  • Collaborated closely with dispatch team for seamless delivery coordination.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Provided special care in delivering fragile and hazardous products.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Worked efficiently with focus to improve average delivery times.
  • Responded to and resolved delivery-related complaints and concerns.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Collected and returned unwanted stock to storage.
  • Exceeded customer satisfaction targets, scoring highly on in-app ratings.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Checked stock met customer requirements before delivery.
  • Planned most efficient route to meet daily delivery goals.
  • Delivered messages and packages within desired timeframes.
  • Conducted deliveries between businesses, shops and households.
  • Sorted goods for delivery based on routes.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Built and maintained strong working relationships with regular customers.
  • Handled and stored luggage and packages with care to prevent damage.
  • Supported customers with special requirements to enhance service.
  • Welcomed guests in friendly, professional manner.
  • Addressed customer questions and escalated customer complaints following established procedures.
  • Forwarded delivered packages to appropriate guests in timely manner.
  • Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
  • Took room service orders and delivered food items to guest accommodation, complying with food safety and hygiene standards.
  • Explained features in accommodation venue and answered guest questions.
  • Ran errands on behalf of customers and parked guest vehicles.
  • Maintained security of guest luggage and business property.
  • Conducted deliveries on bikes, foot and in cars.
  • Marked baggage accurately with claim checks
  • Carried luggage for guests, providing outstanding customer service.
  • Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.

CCTV operator Full Time Surveillance

SIAG, Swanscombe. (Broadway)
London
06.2011 - 06.2014
  • Identified potential security breaches by meticulously observing on-screen events.
  • Conducted routine checks of surveillance equipment, ensuring continuous operation.
  • Coordinated emergency response efforts in event of safety breaches.
  • Boosted situational awareness by constantly scanning surroundings beyond screen views using cameras' pan-tilt-zoom capabilities.
  • Controlled access points, enhancing site security and preventing unauthorised intrusion.
  • Participated in regular in-service training to stay updated on latest surveillance technology advancements.
  • Maintained high level of vigilance whilst monitoring CCTV screens for irregular activities.
  • Improved overall site safety by promptly reporting suspicious incidents to relevant authorities.
  • Collaborated with management team to develop effective security protocols based on CCTV observations.
  • Backed up video records regularly, safeguarding important evidence for future reference.
  • Assisted law enforcement officers with investigations by providing pertinent video footage.
  • Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
  • Managed data storage efficiently to preserve vital surveillance footage for future use.
  • Kept detailed logs of notable incidents observed during shifts, aiding incident reporting process.
  • Implemented training sessions for new staff members to familiarise them with CCTV operating procedures.
  • Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
  • Provided customer service assistance when necessary, promoting a positive image of the company's security approach.
  • Reviewed archived footage upon request from law enforcement, helping solve criminal cases more efficiently.
  • Enhanced team communication by effectively liaising with colleagues during shift changes.
  • Coordinated emergency response efforts in the event of safety breaches.
  • Operated complex surveillance systems to ensure optimal functioning and coverage.
  • Provided high-quality CCTV evidence of crime and anti-social behaviour.
  • Kept all logs, reports and records up to date and accurate, promptly completing updates.
  • Operated and monitored all surveillance security systems and cameras within control room efficiently.
  • Answered radio and telephone enquiries in polite and courteous manner.
  • Kept control room clean, tidy and hazard-free at all times.
  • Maintained strict confidentiality at all times.
  • Liaising with security agencies and staff members to verify appropriate use of CCTV system.
  • Monitored developing emergency situations within area of responsibility and carried out established actions to resolve issues.
  • Kept knowledge of and compliance with operating procedures, legislation and best practice.
  • Checked equipment regularly and reported equipment failure to Chief Security Officer.
  • Recorded all events, incidents and actions accurately.
  • Liaised with Police and other authorised agencies to give viewing access to recorded images.
  • Captured, processed and logged recorded images accurately, helping to provide data to enforcement agencies.
  • Enforced security of control room, data and all contents.
  • Carried out and logged daily equipment checks, reporting all faults and failures as soon as they occur.
  • Provided clear and timely communication to security officers, management and outside agencies on key incidents.
  • Alerted Police over Airwave to any incident or potential incident as soon as identified.
  • Responded to emergency OOH calls and assisted in resolving issues.
  • Memorised layout of monitored area and gained awareness of current key challenges.
  • Issued real-time audio challenges to properties across UK to prevent damage to customer properties.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Identified safety risks by analysing reports and camera footage.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
  • Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.
  • Inspected access points for signs of tampering and secured against misuse.
  • Employed covert surveillance to monitor individuals and gather evidence of violations.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Checked ID cards and documented details in security log.
  • Investigated alarms and incidents with rigorous evidence collection.
  • Completed thorough incident reports, recording exact observations, occurrences and witness statements.
  • Created hazard-free environment by reporting on building damage and irregularities.
  • Secured cash and valuables against on-property loss or interference during transport.
  • Kept entrances secure with consistent visitor, personnel and package screening.
  • Screened passengers and belongings to clear for boarding.
  • Eliminated unauthorised access through effective employee and visitor screening.

Director

Mae-nit Haulage
Nigeria
12.2009 - 05.2011

Sole trader

Desfos Trading
England
09.2007 - 11.2009

Sales

E-Shops
London
10.2004 - 09.2007
  • Internet Sales
  • Telephone sales
  • Facilitated training sessions to upskill sales staff.
  • Checked sales systems and stock rooms for customer sizes to increase sales conversions.
  • Achieved outstanding sales records, outperforming personal sales figures by 20% month-on-month.
  • Streamlined sales processes, enhancing efficiency and productivity.

Manager

Shuttman Nig Ltd
Nigeria
01.2001 - 06.2004
  • Fostered positive work environment with regular team-building activities.
  • Controlled resources by department or project and tracked use.

Education

Some College Coursework Completed - Web and Graphic Design

London School of Computer Education
01.2008 - 12.2008

Some College (No Degree) - Social Science

University of Port-Harcourt
Port-Hacourt
01.1998 - 12.2000

Secondary School or equivalent - Social Science

Government College
Ughelli
01.1990 - 12.1996

Law - Law

Bexley College
United Kingdom
02.2014 - 07.2015

Law - Law

University of Greenwich
London
09.2015 - 06.2018

Skills

  • Leading sales conversations
  • Conducting sales presentations
  • Ticketing system proficiency
  • Bus cleaning and maintenance
  • Mirror adjustment mastery
  • Community interaction

Languages

English

Custom

  • Reading
  • Movies
  • Pool
  • Snooker

Accomplishments

    Awarded Code 1 by Transport for London for exceptional Driving in 2023

    Awarded Code 1 by Transport for London for exceptional Driving in 2024

Certification

PCV License Holder 3 years

Timeline

Bus driver

Stagecoach London
12.2022 - 02.2025

Bus driver

Stagecoach London
08.2020 - 12.2020

Courier delivery driver

Amazon Flex
05.2018 - 06.2019

Law - Law

University of Greenwich
09.2015 - 06.2018

Law - Law

Bexley College
02.2014 - 07.2015

CCTV operator Full Time Surveillance

SIAG, Swanscombe. (Broadway)
06.2011 - 06.2014

Director

Mae-nit Haulage
12.2009 - 05.2011

Some College Coursework Completed - Web and Graphic Design

London School of Computer Education
01.2008 - 12.2008

Sole trader

Desfos Trading
09.2007 - 11.2009

Sales

E-Shops
10.2004 - 09.2007

Manager

Shuttman Nig Ltd
01.2001 - 06.2004

Some College (No Degree) - Social Science

University of Port-Harcourt
01.1998 - 12.2000

Secondary School or equivalent - Social Science

Government College
01.1990 - 12.1996

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Ufuoma John Emefeke