JOHNBULL OKWAGBE
Eastbourne,East Sussex
Summary
Professional and compassionate support professional with experience working with individuals with challenging behaviour and a range of learning disabilities, combined with customer service, supervisory and management experience. Skilled in assessing individual needs, providing person-centred support, maintaining accurate records, managing challenging situations and communicating effectively with people from diverse backgrounds. Experienced in working independently, prioritising competing responsibilities and handling sensitive information professionally. Seeking a remote Caseworker position where strong interpersonal, organisational and problem-solving skills can be used to support clients and achieve positive outcomes.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Life Coach / Support Worker
My Pesp
Eastbourne/ Hailsham, East Sussex
2024.05 - Current
- Provide person-centred support to individuals with learning disabilities and challenging behaviours.
- Build positive professional relationships based on trust, respect and effective communication.
- Identify individual needs and support clients in achieving personal goals and greater independence.
- Respond calmly and professionally to challenging or sensitive situations.
- Monitor changes in behaviour, wellbeing and individual circumstances and communicate relevant information appropriately.
- Maintain accurate and confidential records, reports and support documentation.
- Work collaboratively with colleagues and other professionals to ensure consistent and appropriate support.
- Encourage individuals to develop confidence, communication, decision-making and daily living skills.
- Follow organisational policies, safeguarding procedures and confidentiality requirements.
- Adapt communication and support approaches according to individual needs.
Customer Assistant
Lidl
Polegate, East Sussex
2023.08 - Current
- Provide professional and respectful customer service in a busy environment.
- Communicate effectively with customers from a wide range of backgrounds.
- Resolve customer concerns and complaints calmly and professionally.
- Work effectively under pressure while maintaining accuracy and attention to detail.
- Follow company procedures relating to safety, security, confidentiality and customer service.
- Manage competing priorities and complete tasks within strict timeframes.
- Work independently while also contributing effectively to a wider team.
- Demonstrate reliability, punctuality and strong organisational skills.
Project Supervisor
JJM Multiservices ltd
International
2016.01 - 2022.10
- Coordinating people, activities and project requirements.
- Monitoring progress against objectives and deadlines.
- Maintaining accurate records and documentation.
- Identifying problems and implementing practical solutions.
- Communicating with team members, stakeholders and service users.
- Managing competing priorities.
- Providing guidance and support to team members.
- Preparing reports and communicating project updates.
- Working independently and taking responsibility for decisions.
Education
Bachelor of Science - Accounting
University Of Benin
Nigeria 2005.09 - 2009.06
Skills
Case Management & Client Support
Person-Centred Support
Needs Assessment
Safeguarding Awareness
Supporting Vulnerable Adults
Challenging Behaviour Management
Learning Disabilities Support
Confidentiality & Data Protection
Report Writing & Documentation
Communication & Active Listening
Telephone & Written Communication
Microsoft Office / Digital Systems
Team Collaboration
Time Management & Organisation
Problem Solving
Conflict Resolution
Working Independently
Certification
Carbon Literacy Certificate: NA College- Newcastle
03/2023
IT Project Management: Almond Careers
12/2024
Mental Capacity Act: East Sussex council
02/2026
References
References available upon request.
Timeline
Life Coach / Support Worker
My Pesp
2024.05 - Current
Customer Assistant
Lidl
2023.08 - Current
Project Supervisor
JJM Multiservices ltd
2016.01 - 2022.10
Bachelor of Science - Accounting
University Of Benin
2005.09 - 2009.06