Johnathon Unsworth
Bolton
Summary
Experienced team leader with nearly 20 years in the motor insurance industry, specializing in customer service and operational efficiency. Proven track record in maximizing income and minimizing leakage, contributing to overall profitability. Adept at meeting tight deadlines in fast-paced environments while ensuring compliance and adaptability to changing priorities.
Overview
19
19
years of professional experience
Work History
Team Leader
BDElite Total solutions provider
08.2007 - Current
- Lead a team of claim handlers ranging from trainee's on probation to senior claim handers.
- Identified team strengths and weaknesses, arranging and delivering tailored training to enhance skills and performance.
- Prepared and delivered timely appraisals and six-month reviews for all team members, facilitating professional development.
- Monitoring and auditing staff members daily.
- Adjusted daily schedule for business requirements and prioritized roles and tasks.
- Interviewing experience on a regular basis to identify the right applicants to join the team.
- Strong understanding of all areas of motor claims with my speciality areas being in direct hire, credit repair and insurer authorised repair.
- Reviewed income and expenditure of direct hire vehicles and repairs to optimise revenue and minimise financial leakage.
- Comfortable as a regular referral point for colleagues needing assistance.
- Highly experienced with Proclaim, hire supplier portals and Microsoft programmes such as Excel.
- Strong links and bonds made with insurers and suppliers which are maintained and built upon regularly.
- Understood probation rights and processes and conducted weekly and monthly reviews.
- Acted as fire marshal, ensuring safety protocols were followed and conducting regular fire drills.
Health and Wellbeing Coach
Man V Fat Bolton
07.2026 - Current
- Supported individuals in overcoming personal challenges to achieve their health and wellbeing goals.
- Led 60 men weekly in fitness, weight loss, and mental wellbeing initiatives, organising 7-a-side football games to foster community and engagement.
- Managed escalations and conflicts among diverse players, fostering a positive environment and enhancing league experience.
- Identifying ways to make teams fairer and boost the experience for all involved in the league.
- Provided first aid services during club activities to ensure participant safety.
Education
Full GCSE's - Maths, English, Science
A levels - Business studies, history
NVQ - Retail and financial services
Skills
- Performance monitoring
- Auditing
- Employee training
- Appraisal preparation
- Performance reviews
- Client relationship management
- Customer relationship management
- Issue resolution
- Time management
- Strategic planning
- Leadership skills
- Team building
- Team development
- Verbal and written communication
- Communication excellence
- Negotiation
- Knowledge sharing
- First aid qualified
- Fire marshal qualified
- FA qualified match official
- Highly approachable
Timeline
Health and Wellbeing Coach
Man V Fat Bolton
07.2026 - Current
Team Leader
BDElite Total solutions provider
08.2007 - Current