Summary
Overview
Work history
Education
Skills
References
AVALIBILITY
Timeline
Generic

JOHNATHAN ROSCOE

Bromborough,Wirral

Summary

Accomplished professional with extensive expertise in catering, hospitality management, sales proficiency, and strategic planning. Demonstrates exceptional skills in competitive intelligence, sales management, and new business development. Proven track record in data interpretation, project prioritisation, and core business management. Adept at office management, growth strategies, employment control, and project budgeting. Committed to driving organisational success through innovative solutions and effective leadership. After taking a one year sabbatical from my career I feel I am ready for my next exciting opportunity and I am available for an immediate start.

Overview

22
22
years of professional experience

Work history

Director/ Franchise/ Operations Manager

Coffee King Limited
12.2022 - 02.2024
  • Driving the company growth strategy and increasing revenue across the UK and Spanish business model
  • Taking key responsibility for company sales, Franchise sales and development for the UK and Spanish markets
  • Oversaw the end to end construction of sites and business model conception for our coffee shops in the UK and Spain
  • Created and managed our fleet of mobile barista vans from a simple van purchase to a successful trading arm of our business
  • Controlling all aspects of employment across all departments including heads of departments in our coffee shops, Mobile Baristas, Marketing team, Administration team and Human Recourses
  • Kept strict control of profit and loss across all departments enabling us the fast growth we set out to achieve
  • Successfully forecasting accurate sales growth
  • Provided vision and leadership across all of my teams
  • Maintained and developed organizational culture, values and reputation in its markets resulting in an increase in employee satisfaction by 20%
  • Focused on employee engagement leading to improved communication resulting in a 15% increase in employee retention

General Manager

Joe Black Coffee Roasters
01.2013 - 12.2022
  • I took over at Joe Black Coffee with the business trading at £100,000 per annum and today we trade at over 1 million after my input, ideas and forward thinking that propelled the business forward
  • With my leadership and tight control on expenditure I managed to become the head of one of the Northwest's largest independent Coffee roasters, providing a fresh local product to consumers across many industries after being promoted on numerous occasions
  • I gained respect within my field and in-turn gained accounts including blue chip companies, UK's fastest growing property development company, NHS, Universities, Charities, Cathedrals and Museums
  • I lead a team who successfully supply across the UK and many companies overseas including Bangladesh, Canary Islands, France and many more
  • SCAE Certified and hold many Barista training classes for customers and students
  • Nominated for best customer service provider at the Liverpool Lifestyle Awards 2017 and again in 2021 for best small business as runner up

Catering Manager

National Museums Liverpool Trading
01.2011 - 01.2013
  • Sub managed design, layout and completion of the trading arm outlet Café/Restaurant of the new Museum of Liverpool
  • I assisted in designing and implementing all operating and staffing procedures
  • After opening I lead the team and venue to success and achieved record sales within our company
  • Reached and exceeded sales targets in excess of 3 million in our first year of trading
  • Key aspects of this role included monitoring staffing levels and recruitment, Rota's, wages, stock levels/control, health and safety, customer service, dealing with complaints, clients and putting together future proposals to top level management
  • Invoices and some accounts work
  • After year one I successfully reviewed then adapted running costs and lowered them by an average of 20%

Duty Manager/F&B Supervisor

Holiday Inn Hotel Liverpool City Centre
01.2009 - 01.2011
  • I took full control of all aspects of the F&B departments in the Managers absence including Bar, Restaurant and Banqueting/Events
  • Promotions and advertisement have been a key strength of mine here as I gained the Hotel a lot of business from Restaurant bookings to high profile events
  • During my time here I was Duty Manager trained, First Aid trained and also nominated for employee of the year

General Manager

Club-Destination
01.2009 - 09.2009
  • Opened and managed a new city centre based bar and night club in Liverpool
  • Tasks from ordering glassware and equipment to the larger tasks of setting up, finalising and maintaining licenses and company insurances
  • Control of orders, stock, staff, wages and budgets
  • We were awarded 'Best Bar in Liverpool' twice

Manager

Craxtonwood Hotel
01.2006 - 01.2009
  • Conference & Banqueting Manager/ Assistant Restaurant Manager/ Event coordinator
  • It was my aim to further and develop myself within the industry
  • Working towards targets and goals which I regularly surpassed
  • I played a major role in winning an Events contract resulting in tens of thousands gained in revenue
  • 'Train the Trainers' was my responsibility for the business which involved training the managers on how to train their team more effectively and efficiently
  • I redefined key aspects of the training courses which were proven to get results quicker and more efficiently
  • I took a six month sabbatical at the time to work as a Representative for My Travel Airways Summer 2006
  • Duties included; organising entertainment, handling guest needs and complaints, accounts, airport transfers and selling our trip excursions
  • During this time I developed a strong corporate image and gained a lot of work and life experience

Supervisor

Kilhey Court Hotel
01.2004 - 01.2007
  • Due to a desire to further and develop myself I held positions within Reception, Restaurant, Bar and Conference and Banqueting
  • Promoted to Conference & banqueting Supervisor after demonstrating commitment and dedication
  • Held a key part in helping gain new sales and maintaining a strong committed relationship with our clients

Floor Waiter

Village Hotel Liverpool
01.2002 - 01.2004
  • Initially I worked as a Floor Waiter where I learnt silver service
  • Due to my commitment to delivering excellent customer service, I was offered a promoted position within Conference & Banqueting

Education

A Level - Sociology A, Math's B, Art B

Training - SCAE Certified, First Aid, Business Management, Customer Service, Disability Awareness, Silver Service

Skills

  • Catering/Hospitality Management
  • Sales Proficiency
  • Competitive Intelligence
  • Sales Management
  • Forecast Management
  • Payroll
  • New Business Development
  • Data interpretation
  • Project prioritisation
  • Core Business Management
  • People Management
  • Safeguarding / Health & Safety
  • Employment Control
  • Project budgeting

References

References available upon request.

AVALIBILITY

Available for immediate start

Timeline

Director/ Franchise/ Operations Manager

Coffee King Limited
12.2022 - 02.2024

General Manager

Joe Black Coffee Roasters
01.2013 - 12.2022

Catering Manager

National Museums Liverpool Trading
01.2011 - 01.2013

Duty Manager/F&B Supervisor

Holiday Inn Hotel Liverpool City Centre
01.2009 - 01.2011

General Manager

Club-Destination
01.2009 - 09.2009

Manager

Craxtonwood Hotel
01.2006 - 01.2009

Supervisor

Kilhey Court Hotel
01.2004 - 01.2007

Floor Waiter

Village Hotel Liverpool
01.2002 - 01.2004

Training - SCAE Certified, First Aid, Business Management, Customer Service, Disability Awareness, Silver Service

A Level - Sociology A, Math's B, Art B

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JOHNATHAN ROSCOE