JOHNATHAN HO YIN YIP
Waddington,Liconln
Summary
Detail-oriented professional with expertise in Excel, Word, and PowerPoint. Strong customer service skills combined with proficiency in data entry and safety compliance. Knowledgeable in food preservation, efficient packing, and operation of production machinery. Committed to enhancing operational efficiency and customer satisfaction through these competencies.
Overview
17
17
years of professional experience
2018
2018
years of post-secondary education
Work history
Senior Operative
Noble Foods
North Scarle, Lincolnshire
04.2024 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Implemented process improvements that enhanced operational efficiency and workflow.
- Mentored junior staff in best practices and operational procedures to foster skill development.
- Coordinated logistics and resource allocation to optimise productivity and minimise downtime.
Production Operative
Noble Food (North Scarle Packing Centre)
01.2023 - 04.2024
- Provide precise, efficient packing service.
- Attend ad hoc tasks assigned by supervisor.
- Operated production machinery ensuring adherence to safety protocols and quality standards.
- Monitored production processes identifying and resolving issues to maintain efficiency.
Premier Relationship Officer
HSBC
06.2017 - 07.2022
- Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
- Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
- Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
- Promote HSBC Premier proposition for deposits and portfolio
- Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
Customer Services Officer
Public Bank
01.2015 - 06.2017
- Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers
- Assist in daily branch operations and perform annual review on accounts
- Supervise and coordinate resources to ensure branch transaction
- Conduct the AML report for the branch.
Customer Service Officer
Chiyu Banking Corporation Ltd
08.2012 - 04.2014
- Provide customer services, such as general banking enquiries, handle New Account Opening
- Cross sell general banking products such as Mortgage Loan, Personal Loans, Insurance
- Assistant Operation Manager to conduct CDD report.
Financial Services Officer
HSBC
11.2011 - 02.2012
- Work as one of the Mass Sales of the Branch to serve all walk-in customers / prospects
- Cross sell general banking products such as Mortgage Loan, Insurance
- Handle the New Account Opening for the Branch
- Answer the general banking enquiries of the walk-in customers
Financial Services Officer
Dah Sing Bank Ltd
08.2011 - 11.2011
- Work as Sales of the Branch to serve all walk-in customers / prospects
- Cross sell general banking products such as Mortgage Loan, Personal Loans, Insurance
- Handle the New Account Opening for the Branch
- Answer the general banking enquiries of the walk-in customers
Teller
Chiyu Banking Corporation Ltd
03.2010 - 03.2011
- Provide general counter services to all walk-in customers
- Answer the customers' general enquiries
- Left the Bank and joined Dah Sing Bank in August 2011 as Sales
- Fashion Shop, Sales
- Promote and cross the products toa all walk-in customers / prospect
- Joined Chiyu Bank as the Teller in Jun 2010 with a more stable income and better career prospect
Counter Services Officer
HSBC
07.2008 - 02.2009
- Work as a Teller and provide general counter services to all walk-in customers
- Answer the customers' general enquiries
Education
Bachelor of Business Administration (BBA) Degree - BBA
University of Management and Technology
Hong KongSome College (No Degree) - Applied Statistics and Computing
Hong Kong Institute of Vocational Education
Hong KongFoundation Diploma - Business Stream
Hong Kong Institute of Vocational Education
Hong KongHKCEE - HKCEE
Ma Ko Pan Memorial Secondary School
Hong KongHKCEE - HKCEE
Tam Pak Yu College
Hong KongSkills
- Computer Skill
- Excel, Word, Power Point
- Customer service
- Customer relations
- Data entry
- Safety compliance
- Knowledge of food preservation
- Efficient packing
- Production machinery operation
CONTACT
- Address: 7 Fleetwood Road, Waddington LN5 9ZE
- Phone: 07437409633
- Email: rabyin@hotmail.com
Timeline
Senior Operative
Noble Foods
04.2024 - Current
Production Operative
Noble Food (North Scarle Packing Centre)
01.2023 - 04.2024
Premier Relationship Officer
HSBC
06.2017 - 07.2022
Customer Services Officer
Public Bank
01.2015 - 06.2017
Customer Service Officer
Chiyu Banking Corporation Ltd
08.2012 - 04.2014
Financial Services Officer
HSBC
11.2011 - 02.2012
Financial Services Officer
Dah Sing Bank Ltd
08.2011 - 11.2011
Teller
Chiyu Banking Corporation Ltd
03.2010 - 03.2011
Counter Services Officer
HSBC
07.2008 - 02.2009
Some College (No Degree) - Applied Statistics and Computing
Hong Kong Institute of Vocational Education
Foundation Diploma - Business Stream
Hong Kong Institute of Vocational Education
HKCEE - HKCEE
Ma Ko Pan Memorial Secondary School
HKCEE - HKCEE
Tam Pak Yu College
Bachelor of Business Administration (BBA) Degree - BBA
University of Management and Technology