Johnathan Cranstoun
Glasgow
Summary
Strategic Manager with several years of diverse experience. Transforms organisations to deliver on revenue goals. Builds productive teams with inspirational leadership.
Overview
8
8
years of professional experience
Work history
Area Manager
The Lazzurri Group
Glasgow
04.2024 - Current
- Oversaw the development and opening of two highly successful new venues
- Coordinated several successful marketing campaigns contributing to market expansion.
- Fostered a culture of continuous improvement within the organisation.
- Developed robust sales strategies to maximise revenue generation.
- Led multiple teams across different areas, fostering collaboration and communication.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Planned and managed resources and budget to support and deliver objectives.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
General Manager
Base Hospitality
Glasgow, Glasgow City
06.2022 - Current
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Implemented effective customer service procedures to encourage positive feedback.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Increased sales within venues by 10% through partnership working with external businesses
Director
Brew Coffee Lounge
Paisley, Renfrewshire
08.2018 - 05.2022
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Managed business operations, financial performance and investments of company.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Formulated business plans to increase growth and minimise cost for company.
Commercial Manager
SAUWS
Paisley, Renfrewshire
11.2016 - 07.2018
- Responsible for the organisations accounts with an operating budget of £700,000 ensuring funds were allocated effectively to departments with cost management systems in place.
- Produced monthly and annual reports to the University Court, Senate and Board of Trustees.
- Managed a change process for Commercial Services across four sites within the first six months increasing feasibility and organisational effectiveness
- Recruited a full new management team for the organization working with external partners to ensure the right candidates were hired
- Demonstrated cross-functional leadership to manage several management staff across multiple departments.
- Updated policies and procedures to strengthen controls within different departments for improved operational standards.
Education
Master of Science - Project Management
University of The West of Scotland
Paisley 09.2016 - 04/2018
Bachelor of Science - Sports Development with One Year ERASMUS Exchange at the University of Northern Denmark
University of the West of Scotland
Paisley 09.2011 - 04/2014
SVQ Level 3 - Management
Chartered Management Institute
Glasgow 01.2012 - 01/2013
SVQ Level 3 - Sports Management
Sports Academy of Scotland
Glasgow 01.2011 - 01/2012
Skills
- Project development
- Deadline-oriented
- Sales planning and implementation
- Financial management
- Employee development
- Effective leader
- Operations management
- Sales expertise
- Process automation
- Budget development
Accomplishments
- 2014 Commonwealth Games Baton Bearer
- BWF Court Official at events such as the World Championships and Commonwealth Games
- Team UWS Sportsman of the Year
- TEAM UWS Above and Beyond Award
- 2010 DSM Community Award
- 2019 Young Entrepreneur of the Year Award
Timeline
Area Manager
The Lazzurri Group
04.2024 - Current
General Manager
Base Hospitality
06.2022 - Current
Director
Brew Coffee Lounge
08.2018 - 05.2022
Commercial Manager
SAUWS
11.2016 - 07.2018
Master of Science - Project Management
University of The West of Scotland
09.2016 - 04/2018
SVQ Level 3 - Management
Chartered Management Institute
01.2012 - 01/2013
Bachelor of Science - Sports Development with One Year ERASMUS Exchange at the University of Northern Denmark
University of the West of Scotland
09.2011 - 04/2014
SVQ Level 3 - Sports Management
Sports Academy of Scotland
01.2011 - 01/2012
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