John Wood
Worksop
Summary
Resourceful Development Operations Engineer with knack for streamlining processes and enhancing team productivity. Spearheaded multiple projects leading to significant operational improvements and cost savings. Known for clear communication and problem-solving skills, driving continuous improvement in fast-paced environments.
Overview
13
13
years of professional experience
Work history
Development Operations Engineer
BSI Group
2023.12 - Current
- Team Leadership: Act as a senior escalation point for junior team members, providing technical mentorship and ensuring high-performance standards.
- Project Execution: Lead the planning and delivery of critical infrastructure projects, ensuring complex workflows align with broader business goals.
- Strategic Planning: Provide expert technical consultancy to the business regarding future project feasibility and workflow optimization.
- Critical Systems Management: Shifted focus from daily ticket resolution to the management and oversight of mission-critical systems and high-level troubleshooting.
Junior Online Operations Engineer
BSI Group
2019.05 - 2023.12
- Provided 2nd line technical support for global web infrastructure, maintaining high levels of site availability and performance.
- Managed the deployment of web assets in collaboration with development teams to ensure seamless system updates.
- Developed scripts and automation processes to eliminate manual errors and increase operational efficiency.
IT Assistant
JBW Group
2013.04 - 2019.05
- Delivered technical support to all levels of the business, including C-suite executives, requiring clear communication and professional discretion.
- Developed training materials for internal and remote staff to resolve recurring technical issues independently.
- Maintained hardware and software integrity, ensuring minimal downtime for business operations.
Skills
- Git and Azure cloud systems
Windows Server and desktop management
PowerShell and SQL proficiency
JavaScript, HTML, and CSS development
- Effective communication skills
- Quick learner
- Ability to work under pressure
References
References available upon request.
Timeline
Development Operations Engineer
BSI Group
2023.12 - Current
Junior Online Operations Engineer
BSI Group
2019.05 - 2023.12
IT Assistant
JBW Group
2013.04 - 2019.05