John Webster
Northallerton,North Yorkshire
Summary
Skilled hospitality professional with focus on providing top-notch customer service in fast-paced cafe environments. Can deliver enhanced customer satisfaction and promote return visits through friendly, attentive service. Well-versed in serving food and drinks, and maintaining clean, welcoming environments.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
Work history
Piano Tuner/Repairs
Self Employed
Yorkshire, Yorkshire
07.2009 - Current
- Recommended suitable care practices for long-term piano sustenance to clients.
- Navigated through complex piano interiors to ensure precise tuning.
- Delivered exemplary customer service with a friendly and professional demeanour.
- Maintained up-to-date knowledge of various piano models for effective tuning.
- Conducted regular follow-ups with clients, ensuring high-quality after-sales support.
- Utilised specialised tools for precision during the fine-tuning process.
- Enhanced resonance of older pianos by careful restoration work.
Sandwich Shop Owner/Manager
Self Employed
Harrogate, North Yorkshire
06.2012 - 04.2025
- Handled daily administrative tasks including bookkeeping and reporting, keeping accurate records of business performance.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Introduced new product ranges based on customer preferences, increasing sales revenue.
- Managed inventory to ensure optimal stock levels at all times.
- Managed cash handling procedures for secure financial transactions within the shop.
- Adapted business strategy according to market trends, maintaining competitive edge in the industry.
- Negotiated pricing deals with suppliers, improving profit margins.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive shopping environment with attention to detail and cleanliness.
- Hired and trained new staff members for improved team performance.
- Streamlined shop operations for increased efficiency and profitability.
- Conducted routine maintenance checks on equipment, preventing any technical malfunctions interrupting service provision.
- Ensured compliance with health and safety regulations to maintain safe shopping conditions.
- Enhanced customer satisfaction by providing personalised service to regular patrons.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
Assistant manager
Harrogate Borough Council
Harrogate, North Yorkshire
09.2003 - 08.2007
- Increased staff productivity by providing comprehensive training programmes.
- Provided support to manager during audits, ensuring accurate reports.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
Education
EDI Level 2 Certificate in Instrument Technology - Piano Tuning/Repair/Restoration
Newark College
Newark on Trent, Nottinghamshire 09.2007 - 07.2009
Sports Studies - Bachelor Of Science - Sports Policy/Sociology
Leeds Metropolitan University
Leeds 09.2000 - 06.2004
A-Levels - Sport Studies (B) Music (D) Biology (D)
St Aidan's & St John Fisher's Associated Sixth Form
Harrogate, North Yorkshire 09.1997 - 07.2000
GCSEs - 10 Subjects
St Aidan's C E High School
Harrogate, North Yorkshire 09.1993 - 07.1998
Skills
- Stock management
- Quality control procedures
- Customer Service
- Customer Relations
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Upselling
- Team building
Affiliations
- Road Cycling
- Fitness Training
- Walking
- Chess and board games
- Music
References
References available upon request.
Timeline
Sandwich Shop Owner/Manager
Self Employed
06.2012 - 04.2025
Piano Tuner/Repairs
Self Employed
07.2009 - Current
EDI Level 2 Certificate in Instrument Technology - Piano Tuning/Repair/Restoration
Newark College
09.2007 - 07.2009
Assistant manager
Harrogate Borough Council
09.2003 - 08.2007
Sports Studies - Bachelor Of Science - Sports Policy/Sociology
Leeds Metropolitan University
09.2000 - 06.2004
A-Levels - Sport Studies (B) Music (D) Biology (D)
St Aidan's & St John Fisher's Associated Sixth Form
09.1997 - 07.2000
GCSEs - 10 Subjects
St Aidan's C E High School
09.1993 - 07.1998
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