- Season ticket holder at Everton FC
- Golf and outdoor recreation
- PC hardware, computing, and digital technology
- Travelling and exploring new places
- Cycling and active wellbeing
John Unsworth
Liverpool,Merseyside
Summary
Dynamic and results‑driven Team Leader with extensive cross‑industry experience in operational management, customer support, and regulatory compliance. Skilled in leading teams through organisational change, enhancing support for vulnerable customers, and ensuring seamless product and service transitions. Adept at collaborating with training, IT development, operations, compliance, and senior leadership to embed best‑practice processes and uphold high governance standards.
Overview
34
34
years of professional experience
Work History
Team Leader
H&T Pawnbrokers
Liverpool, Merseyside
07.2018 - Current
- Monitored team performance to identify areas for improvement, and implemented corrective actions.
- Cultivated excellent employee relationships by fostering a supportive and positive working environment.
- Evaluated team performance and implemented constructive feedback to enhance daily goal achievement.
- Optimised employee workloads and strategically delegated tasks to effectively manage demand fluctuations.
- Conducted performance reviews to provide constructive feedback and develop personal development plans.
- Coordinated project timelines and assigned tasks among team members to maintain focus on goal completion.
- Coordinated cross-departmental initiatives, leveraging diverse expertise to foster effective collaboration on projects.
- Optimised workflows and integrated process improvements to drive operational efficiency.
- Utilised analytical tools and techniques to evaluate data trends, driving enhancements in overall team productivity.
- Advised senior management on facilities strategies to enhance operational efficiency and workplace functionality.
- Facilitated the adoption of new technologies to drive team productivity and enhance communication.
- Optimised business processes to enhance the identification of strengths, weaknesses, and improvement opportunities.
- Ensure compliance with company policies and industry regulations to uphold operational integrity, and mitigate risks.
- Spearheaded collaboration with the IT department to implement new systems that streamline processes and enhance user experience.
Business Development Assistant
H&T Pawnbrokers
Liverpool, Merseyside
06.2015 - 07.2018
Customer Service Representative
H&T Pawnbrokers
Liverpool, Merseyside
07.2011 - 06.2015
Team Leader
Iqor
Preston, Lancashire
01.2008 - 07.2011
Team Leader
Intrum Justita
Liverpool, Merseyside
08.2004 - 01.2008
Supervisor
JJB Sports
Liverpool, Merseyside
06.1992 - 08.2004
Education
NVQ Level 2 - Leadership and Management (ILM)
In work education at Intrum Justitia
Liverpool01-2006
NVQ Level 3 - Business Administration (LCCI)
Riversdale College
Liverpool01-1993
GCSEs -
St Margaret's
Liverpool01-1990
Skills
- Team supervision
- Team building
- Project management
- Cross-departmental collaboration
- Process improvement
- Workload optimization
- Knowledge sharing
Interests
Timeline
Team Leader
H&T Pawnbrokers
07.2018 - Current
Business Development Assistant
H&T Pawnbrokers
06.2015 - 07.2018
Customer Service Representative
H&T Pawnbrokers
07.2011 - 06.2015
Team Leader
Iqor
01.2008 - 07.2011
Team Leader
Intrum Justita
08.2004 - 01.2008
Supervisor
JJB Sports
06.1992 - 08.2004
NVQ Level 2 - Leadership and Management (ILM)
In work education at Intrum Justitia
NVQ Level 3 - Business Administration (LCCI)
Riversdale College
GCSEs -
St Margaret's