John Todhunter

• Spearheaded business architecture and design for Insurance, Pensions, and Investments Division.
• Supported all design activities within multi-year programme for digitising GI Home Insurance services.
• Developed roadmaps and capability assessments aligning programme outcomes with strategic vision.
• Collaborated with third-party suppliers to integrate new digital capabilities.

Oversaw end-to-end customer journey for price comparison website and home insurance offers.

Implemented new underwriting rules in home insurance products, enhancing sales and administration processes.

Managed monthly audit processes for customer offers to ensure compliance and prevent detriment.

Directed large-scale rectification programme post-regulatory fine due to incorrect application of customer offers.

Managed delivery of new strategic home insurance product within wider GI business.

Oversaw entire programme from inception to delivery for colleagues and customers.

Delivered new home insurance product alongside updated underwriting rules.

• Utilised hydrated underwriting data from third-party suppliers to enhance accuracy.
• Implemented new policy administration and claims system, Duck Creek.
• Developed new web sales journey to streamline customer experience.