John Todhunter
Leeds,West Yorkshire
Summary
Accomplished professional with extensive expertise in change management within the insurance industry, adept at business architecture and design. Demonstrates proficiency in developing compelling business cases and solving complex problems. Skilled in public speaking and presentations, aiming to leverage industry knowledge to drive strategic initiatives and enhance organisational performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Architect
Lloyds Banking Group
Leeds
2022.06 - Current
- Spearheaded business architecture and design for Insurance, Pensions, and Investments Division.
- Supported all design activities within multi-year programme for digitising GI Home Insurance services.
- Developed roadmaps and capability assessments aligning programme outcomes with strategic vision.
- Collaborated with third-party suppliers to integrate new digital capabilities.
Customer Journey Manager
Lloyds Banking Group
Leeds
2021.02 - 2022.06
Oversaw end-to-end customer journey for price comparison website and home insurance offers.
Implemented new underwriting rules in home insurance products, enhancing sales and administration processes.
Managed monthly audit processes for customer offers to ensure compliance and prevent detriment.
Directed large-scale rectification programme post-regulatory fine due to incorrect application of customer offers.
Strategic Delivery Manager
Lloyds Banking Group - General Insurance
Leeds
2018.03 - 2022.02
Managed delivery of new strategic home insurance product within wider GI business.
Oversaw entire programme from inception to delivery for colleagues and customers.
Delivered new home insurance product alongside updated underwriting rules.
- Utilised hydrated underwriting data from third-party suppliers to enhance accuracy.
- Implemented new policy administration and claims system, Duck Creek.
- Developed new web sales journey to streamline customer experience.
Education
Bachelor of Science - Business & IT
Leeds Beckett University
Leeds 1997.09 - 2001.06
Skills
Change management in insurance
Insurance industry expertise
Business architecture and design
Business case development
Problem solving
Public speaking and presentations
Certification
BCS Accreditation in Business Architecture
Timeline
Business Architect
Lloyds Banking Group
2022.06 - Current
Customer Journey Manager
Lloyds Banking Group
2021.02 - 2022.06
Strategic Delivery Manager
Lloyds Banking Group - General Insurance
2018.03 - 2022.02
Bachelor of Science - Business & IT
Leeds Beckett University
1997.09 - 2001.06