John Sutton
Brackley,Northamptonshire
Summary
An excellent communicator who believes passionately in outstanding customer service. I enjoy challenging situations and identifying solutions in order to resolve problems
Overview
26
26
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
2nd Line electrician and EVCP Installer
British Gas
2020.05 - Current
- Working in customers homes to resolve electrical faults and breakdowns.
- Delivering excellent customer service throughout the customer journey
- Creating quotes for upgrade work and promoting other British Gas products and services
- Following all safety requirements set out by British Gas and regulatory bodies
- Resolving customer complaints by supporting the EV warranty team to diagnose and fix issues with EV chargers
- Completing digital Electrical Installation Certificates using the NICEIC platform
- Collaborating with both inhouse and external partners to ensure an amazing customer journey
Operational Excellence Coach / Performance Coach
British Gas
2018.09 - 2020.05
- Utilising data to select engineers for face-to-face coaching
- Promoting safety to the field following defined British Gas procedures and process
- Set development plans using SMART target setting principles
- Using data trackers to monitor performance post coaching
- Providing constructive feedback and utilizing key questioning to unlock behavioural issues
- Working collaboratively with local managers and area managers to support their teams and drive success
Smart Energy Coach
British Gas
2017.08 - 2018.08
- Supporting Managers, Engineers and Safety Assurance team in day to day Smart Metering operations
- Promoting a strong safety culture within the team
- Provide technical feedback to colleagues
- Offering coaching support to the engineers in the field to help build confidence within their role
- Utilising data and spreadsheets to help identify areas for team development and maximise outcomes for team KPI's
- Creating solutions and working with the team to overcome issues
- Working with office-based colleagues from various departments to best support our customers and colleagues
- Delivering new technologies to teams
Smart Energy Expert
British Gas
2014.10
- Smart Energy Expert helping British Gas deliver the Smart Energy roll out
- Providing excellent customer service at all points of the customer journey
- Providing support as a Mentor and expert witness for new Smart engineers during their training and also through the support and monitoring process.
- Trained to sample and work with asbestos
- Adherence to Health & Safety procedures and requirements
- Gas Safe registered
- Providing energy efficiency advice to customers to help them save money and reduce their CO2 emissions
Vocational Learning Adviser
Babcock International
Oxfordshire
2012.01
- Working with employers and employees to deliver work-based learning for NVQs Level 1, 2 & 3
- Setting learning and development targets
- Promoting work-based learning to new employers and providing support with funding applications
- Providing support and training for Functional Skills Qualifications
- Working with exam boards and providers to ensure the adherence to learning frameworks
Chef
John Lewis Partnership
Milton Keynes
2012.01
- Working within as a chef at Magna Park Distribution Centre
- Cooking for large numbers of people
- Working within strict purchase, wastage and stock control budgets
- Coaching of colleagues within department including training new team members
Chef Manager
Swiftys Catering Company
Norfolk
2002.01
- Chef Manager including the development & training of new members of staff
- Managing a large team over multiple locations
- Providing a high level of service to a broad range of customers
- Dealing with complex and challenging issues quickly and effectively
- Menu & function planning with customers
- Adherence to Food Hygiene, HACCP laws and Health & Safety Legislation
Head Chef
Red Hart Public House
Norfolk
2000.01 - 2002.01
- Managed all aspects of the kitchen, ensuring smooth operation.
- Maintained exemplary hygiene standards in the kitchen area.
Chef
Kings Arms Pub, Bed & Breakfast
Norfolk
1998.01
- Helping with food preparation and cooking in a very busy coastal pub
Education
City & Guilds 2357 NVQ Level 3 - Electrical Installation
Trade Skills 4 U
CoventryCMI Level 3 Diploma In Principles of Leadership & Management - undefined
CMI
British GasLevel 2 Diploma in Smart Metering - Smart Gas & Electric Meters
British Gas
ThatchamOCR level 2 IT Practitioners Certificate - undefined
College of West Anglia
NorfolkNVQ Level 2 Craft Catering Diploma -
City College Norwich
9 GCSE's - Math's, English, Technology
Sheringham High School
NorfolkSkills
- Delivering amazing Customer Service
- Complaint resolution
- Quality Assurance
- Electrical Fault Resolution
- Coaching
- Stakeholder engagement
- Data Analysis
- Technical Support
- Leadership & Management
- Delivering new technologies and assets to field teams
Certification
- City & Guilds 2357 NVQ Level 3 (2024)
- City & Guilds 2365 Level 2 & 3 Diploma (2023)
- City & Guilds 2392-1 Level 2 (2020)
- City & Guilds 2912-2 Level 3 (2020)
- BS7671 18th Edition (2020)
- CMI Level 3 Diploma In Principles of Management & Leadership (2021)
- IFATE Level 3 Team Leader / Supervisor Qualification Distinction (2020)
- Level 2 Diploma in Smart Metering (2015)
- Functional Skills English & Math's Level 2 (2014)
- Edexcel Level 3 Certificate in Assessing Vocational Achievement (2014)
- BTEC Level 3 Advanced Driving (2014)
- Level 2 Health & Safety (2013)
- ITQ for IT users Level 1 & 2 (2013)
Affiliations
- I love to travel and have been very lucky to visit some amazing countries. My favourite so far has been a holiday to Thailand. The food and culture was amazing
- I am a huge fan of Formula 1 and especially love the technical side of the sport
Timeline
2nd Line electrician and EVCP Installer
British Gas
2020.05 - Current
Operational Excellence Coach / Performance Coach
British Gas
2018.09 - 2020.05
Smart Energy Coach
British Gas
2017.08 - 2018.08
Smart Energy Expert
British Gas
2014.10
Vocational Learning Adviser
Babcock International
2012.01
Chef
John Lewis Partnership
2012.01
Chef Manager
Swiftys Catering Company
2002.01
Head Chef
Red Hart Public House
2000.01 - 2002.01
Chef
Kings Arms Pub, Bed & Breakfast
1998.01
CMI Level 3 Diploma In Principles of Leadership & Management - undefined
CMI
Level 2 Diploma in Smart Metering - Smart Gas & Electric Meters
British Gas
OCR level 2 IT Practitioners Certificate - undefined
College of West Anglia
9 GCSE's - Math's, English, Technology
Sheringham High School
City & Guilds 2357 NVQ Level 3 - Electrical Installation
Trade Skills 4 U
NVQ Level 2 Craft Catering Diploma -
City College Norwich