John Staden
Cogenhoe,Northamptonshire
Summary
Systematic leader with vast experience in managing and leading cross functional teams within the NHS/Healthcare Recruitment Sector. Proven track record of efficiently managing daily operations developing strategies to increase profitability and ensuring compliance with industry and legislative regulations. Experienced in managing budgets, allocating resources and leading diverse teams. Possesses excellent problem solving, leadership and communication skills.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Managing Director
KPI Health
Milton Keynes
04.2023 - 09.2024
- Executive Director, Shareholder and main board member
- Responsible for the overall performance of the business
- Provided structure and clarity to compliance and audit function
- Drove innovation for improved product offerings.
- Established performance metrics, resulting in increased team efficiency.
- Identified market trends, leading to business expansion opportunities.
- Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
- Redesigned the account management team to focus on key deliverables and maintaining client relationships.
- Improved company performance by streamlining operational processes.
- Developed effective business strategies for sustained growth.
- Streamlined workflow processes, enhancing productivity levels.
- Implemented cost-saving measures for financial stability.
- Promoted a culture of continuous improvement, driving operational excellence.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
Group Quality Assurance Director
Pertemps Medical Limited
Milton Keynes
06.2013 - 04.2023
- Executive Director, Shareholder and main board member
- Working towards ensuring the business achieves operational and budgetary expectations
- Interacting with all levels of the organisation
- Ultimately responsible for the implementation of strategic and operational plans including budgetary profit & loss account; responsible for the policies, processes, governance and quality assurance and compliance across the entire medical sector of Doctors, streamlining processes, change management, increasing efficiency and productivity and reducing cost
- This responsibility is spread across 3 branches including Glasgow and an office in India
- Responsible for the strict statutory legislative, contractual and framework standards given by the NHS and to ensure the business meets these strict guidelines
- Continuous improvement of Quality Management Systems through audits, analysis of data and non-conformance, key performance indicators and establishing effective change control/change management protocols
- Securing multiple platinum award statuses on external audits undertaken by the NHS
- Managing a team of 14 (plus others in other branches) and provide day-to-day direction, setting and monitoring KPIs, training and development, mentoring and appraising staff to ensure they achieve specific goals so the business can maximise efficiency to achieve necessary results
- Responsible for staff recruitment and retention
- Actively working with Commercial Director completing tender documentation for submission
- Engaging with key stakeholders within the NHS such as Director of Procurement, Director of Workforce Planning/HR and Chief Operating Officers at various NHS trusts
- Assisted with writing and delivering presentations to key stakeholders ultimately securing contract business opportunities exceeding £200 million
- Proactively working with Group Sale Directors on overall sales strategy, marketing and brand awareness including contract update of key accounts
- Extensive knowledge of ISO 9001
- Writing policy and process along with preparing and maintaining company document library
- Conducting internal and external audits
- Conducting quality and complaint investigations, ensuring requirements for appraisal and revalidation requirements are met in accordance with the criteria and expectations set by the GMC
- Directly responsible and accountable for the health & safety of approximately 80 staff.
- Directed team to deliver high-quality customer service.
- Implemented operational changes for improved efficiency.
- Supervised staff training programmes with focus on skill enhancement.
- Enforced compliance measures for adherence to industry standards.
- Drove process improvements, optimised workflow efficiency.
- Championed change initiatives within the organisation for streamlined operations.
- Implemented company policies and legal guidelines.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Implemented process improvements, streamlining operations for increased productivity.
- Established and monitored key performance indicators, gauging organisational success.
Head of Quality Assurance
Interact Medical Limited
Milton Keynes
01.2011 - 06.2013
- Reporting directly to executive board members
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interacting with all levels of the organisation
- Responsible for streamlining and writing company policy and process, increasing efficiency and productivity and reducing cost
- Responsible for a team of 10, including 2 Quality Assurance Managers
- Provide day-to-day direction, setting and monitoring KPIs, training and development, mentoring and appraising staff to ensure they achieve specific goals so the business can maximise efficiency to achieve necessary results
- Responsible for staff recruitment and retention
- Extensive knowledge of ISO 9001 and working towards securing the business its accreditation
- Continuous improvement of Quality Management Systems through audits, analysis of data and non-conformance, key performance indicators and establishing effective change control/change management protocols
- Working with Head of Commercial completing tenders for contract business, writing and delivering presentations to key stake holders in NHS and implementing any contract wins to ensure dedicated & accurate performance by the team
- Arranging and attending national and international conferences for candidate attraction purposes
- Assisted in company operations, delivering new procedures and processes to increase efficiency
- Working closely with sales departments on sales strategy, brand awareness, candidate attraction and retention along with fill rates to meet service level agreements
- Conducting internal and external audits
- Conducting quality and complaint investigations
Operations & Quality Assurance Manager
A&E Agency
London
01.2010 - 12.2010
- Role as below with the addition of the following
- First point of contact for NHS Framework for the supply of medical locums
- Reporting directly to Managing Director
- Responsible for ensuring suitable capacity to supply and any marketing strategies required
- Leading a team of 7 and responsible for training, development, KPIs & internal matters such as offers of employment & dismissals
- Reviewing and implementing several key operational functions to increase efficiency and reduce cost
- Assisting Commercial Department with several complex tender applications/submissions
Quality Assurance Manager
Interact Medical Limited
Milton Keynes
12.2008 - 01.2010
Compliance & Risk Manager (Quality Assurance Manager)
ID Medical Limited
Milton Keynes
10.2007 - 12.2008
Business Development Manager
Pulse Staffing
London
04.2005 - 10.2007
Education
ILEX (Institute of Legal Executives) – Part 2 - Law
Northampton College
Northampton, Northamptonshire 09.1998 - 05.2000
ILEX (Institute of Legal Executives) – Part 1 - Law
Northampton College
09.1996 - 05.1998
A-Levels - Accounts, Business Studies & Law
Northampton College
Northampton, Northamptonshire 09.1994 - 06.1996
11 GCSE's grade A-C -
Raunds Manor School
09.1989 - 06.1994
Skills
- Project leadership
- Quality assurance
- Change implementation
- Efficiency optimisation
- Policy formulation
- Operation streamlining
- Internal communication
- Diverse team leadership
- Resilience under pressure
- Regulatory compliance
- Profit maximisation
- Decision-Making authority
- Data analysis
- Corporate governance
- Change management
- Operational efficiency
- Staff performance evaluation
- Effective delegation
- Commercial awareness
- Regulatory compliance understanding
- Data-Driven decision-making
- Policy development
- Operations oversight
- Stakeholder engagement
- Leadership development
- Risk management
- Performance metrics analysis
- Operations management
References
References available upon request.
Timeline
Managing Director
KPI Health
04.2023 - 09.2024
Group Quality Assurance Director
Pertemps Medical Limited
06.2013 - 04.2023
Head of Quality Assurance
Interact Medical Limited
01.2011 - 06.2013
Operations & Quality Assurance Manager
A&E Agency
01.2010 - 12.2010
Quality Assurance Manager
Interact Medical Limited
12.2008 - 01.2010
Compliance & Risk Manager (Quality Assurance Manager)
ID Medical Limited
10.2007 - 12.2008
Business Development Manager
Pulse Staffing
04.2005 - 10.2007
ILEX (Institute of Legal Executives) – Part 2 - Law
Northampton College
09.1998 - 05.2000
ILEX (Institute of Legal Executives) – Part 1 - Law
Northampton College
09.1996 - 05.1998
A-Levels - Accounts, Business Studies & Law
Northampton College
09.1994 - 06.1996
11 GCSE's grade A-C -
Raunds Manor School
09.1989 - 06.1994
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