John Smith
London
Summary
Dynamic professional specializing in stakeholder and client management, administrative coordination, and customer service. Proven communication and interpersonal skills, with proficiency in Microsoft Office and Salesforce. Strong problem-solving and decision-making abilities, maintaining attention to detail under pressure. Multilingual capabilities enhance relationship management and account oversight, driving customer experience metrics and achieving organizational goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Client Experience Manager
Landmark Space
Marylebone, City of Westminster
2024.10 - 2026.03
- Facilitated daily operations within facilities and administrative functions.
- Assisted in team communication through Microsoft Teams and Salesforce.
- Supported onboarding and training processes for new team members.
- Acted as manager during absence of senior leadership.
- Handled client queries and complaints in a professional manner.
- Managed case tracking and reporting via Salesforce.
- Contributed to commercial performance and profitability.
- Oversaw billing, invoicing, and debt collection processes.
- Maintained and improved client service agreements (CSAs).
Client Experience Assistant
Landmark Space
Marylebone, City of Westminster
2022.07 - 2024.10
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Drafted business letters and emails to facilitate clear communication.
- Made travel arrangements, ensuring optimal time management.
- Facilitated smooth running of operations through efficient task management.
- Maintained digital database, enhancing ease of access to information.
- Processed invoices, ensuring timely payments.
- Compiled data to generate comprehensive reports.
- Support staff members with administrative tasks, reducing workload stress.
Sales Associate
H&M, Stratford Westfield
Stratford Westfield
2018.11 - 2022.07
- Assisted customers with purchases and product selection
- Delivered excellent customer service and promoted loyalty memberships
- Handled transactions with accuracy and efficiency
- Maintained shop floor standards and visual presentation
- Collaborated with team members to achieve store targets
- Ensured product availability through replenishment
Education
BSc (Hons) - Sport, Physical Education and Development
University of East London
London 2018.01 - 2021.04
Skills
- Communication and interpersonal skills
- Stakeholder and client management
- Microsoft Office and Salesforce proficiency
- Administrative and operational coordination
- Problem-solving and decision-making
- Team leadership and collaboration
- Ability to work under pressure
- Attention to detail and organization
- Customer experience metrics
- Relationship Management
- Customer service management
- Account management
- Multilingual
- Excel proficiency
- Skilled multitasker
Websites
References
Available upon request.
Interests
Enjoy travelling and exploring different cultures., Passionate about sports, having participated in marathons and charity runs since 2012., Keen interest in continuous learning, particularly in areas that contribute to personal and professional growth.
Additional Experience & Responsibilities
- Coordinating client data using Microsoft platforms
- Scheduling meetings and managing room setups via Salesforce
- Delivering internal and virtual post and courier services
- Setting up client services (Wi-Fi, printing, building access)
- Supporting client events and meetings
Languages
English
Native
Urdu
Advanced
Punjabi
Advanced
References
References available upon request.
Timeline
Assistant Client Experience Manager
Landmark Space
2024.10 - 2026.03
Client Experience Assistant
Landmark Space
2022.07 - 2024.10
Sales Associate
H&M, Stratford Westfield
2018.11 - 2022.07
BSc (Hons) - Sport, Physical Education and Development
University of East London
2018.01 - 2021.04