John Scarborough

• Created a harmonious work environment through effective teamwork.
• Enhanced caller experience through professional and empathetic communication.
• Operated switchboards efficiently for smooth call transfers.
• Fostered a polite and friendly phone manner while dealing with irate customers.
• Upheld privacy regulations whilst handling sensitive caller information, ensuring confidentiality.
• Assisted customers with service enquiries, leading to increased satisfaction.
• Handled high volume of inbound calls, ensuring minimal waiting times for callers.
• Adhered strictly to company policies whilst interacting with customers on the phone.
• Resolved customer queries by providing accurate information.
• Maintained positive customer relations with timely problem resolution.
• Answered calls quickly to minimise customer wait times.
• Spoke clearly and calmly to achieve optimum professional customer care.
• Resolved customer issues and escalated major concerns to management.
• Built and maintained customer rapport, providing prompt and accurate service.
• Managed incoming calls for seamless operations.

During my employment with Cameron Mackintosh have had the pleasure of covering many front of house roles. During my time as Education Officer I would incorporate/administer ticket sales for all educational visits to the eight theatres within the group on the ENTA booking system. Liaising with customers to ensure their visits run smoothly via email, telephone and in person.

Liaising with providers and visiting producers to set up all access performances-audio described, captioned and signed performances for all the theatres within the group.

Booking and administering all access patrons bookings via email, Textalk, telephone and in person.

Delfont Mackintosh Theatre Productions running at the time of Oct 21 that I worked on :

Prince of Wales Theatre-Book of Mormon

Queens Theatre(Sondheim Theatre)-Les Miserables

Gielgud Theatre-Les Miserables Concert

Prince Edward Theatre-Mary Poppins

Noel Coward Theatre-Dear Evan Hanson

Novello Theatre-Mamma Mia

Victoria Palace Theatre-Hamilton

Wyndhams Theatre-at the time no production on

Additional skills:

• Collaborated with colleagues for effective teamwork.
• Maintained high standards of personal conduct, contributing to a positive work environment.
• Facilitated smooth communications between departments for better coordination.
• Liaised closely with external agencies such as Vocalise delivering audio described performances and StageText providing captioned performances and TheatreSign for signed shows ,this would all support individuals in need and create an accessible and comfortable experience .

.Box Office

.Window sales, telephone sales and email.

.Manual ticketing and then later Ticketmaster booking system.

.Handled group bookings.

.Dealt with large education b bookings-workshops, backstage tours and Kids Clubs.

Upon the closure of CATS in 2002 I was asked to join the new theatre owning arm of Cameron Mackintosh Ltd- Delfont Mackintosh Theatres as the education officer. This role was later expanded to incorporate access.