John Roberts-Pierce
Rhyl,Denbighshire
Summary
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive working environment. Some knowledge on Rota creation and stock ordering. Working on self development in the form of an Open University Business management open degree with a focus on leadership development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Lidl
Colwyn Bay, Conwy County
12.2023 - Current
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations.
- Improved team morale through effective communication and feedback practices.
- Managed inventory control, reduced wastage.
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
Deputy Store Manager
Aldi
Llandudno, Conwy
10.2017 - 11.2023
- In this position I have been left to run the store
- I greatly improved a stores wastage management through strict control and adherence to rules that I personally have set
- I often had to deal with difficulties that have arisen, be it customer complaints or as extreme as a chiller/freezer breakdown
- Coordinated with the store manager to set specific and actionable goals based on established KPIs
- Led floor sets following plan-o-grams to update store appearance
- In the store I worked at I was a store trainer, which entails keeping a track of new staff and current staff training/re-training on a variety of areas be it shop floor, till or other areas of the store
Education
OCR Level 2 Essential Skills Wales - Information and Communication Technology, Communication
Skills
- Customer Service
- Coordination
- Problem solving
- Staff Training
- KPI recognition and improvement
- Time Management
- Staff Supervision
- Leadership
Custom
References available upon request
Affiliations
- Reading
- Learning
Certification
I am first aid trained.
References
References available upon request.
Timeline
Shift Manager
Lidl
12.2023 - Current
Deputy Store Manager
Aldi
10.2017 - 11.2023
I am first aid trained.
OCR Level 2 Essential Skills Wales - Information and Communication Technology, Communication
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