John Reeder

• Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
• Documented accurate and updated caseload records and reports to streamline process.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Monitored patient symptoms and progress to boost health outcomes.
• Met needs of clients with learning difficulties and handled challenging behaviours.
• Offered clinical support from wound care to medication administration.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Worked in close partnership with families, friends and carers to improve care plan effectiveness.
• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Prepared tasty and healthy meals to meet dietary requirements.
• Updated first aid training to protect client welfare.
• Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
• Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Assessed clients and documented information for records and analysis.
• Reported on clients' progress to evaluate service impact.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Helped service users to gain ability to function independently in society.
• Adapted support where possible to increase service accessibility.
• Identified key client needs to develop targeted support programmes.

• Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
• Documented accurate and updated caseload records and reports to streamline process.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Monitored patient symptoms and progress to boost health outcomes.

• Supporting Karl Yates with activities in the community , Karl needs support when going into the community
• Autisim awareness
• Supporting individual shopping helping to manage finances
• Planning and implementation
• Supporting on day trips out
• Maximised independence by motivating and supporting service users towards established goals.
• Promoted positivity and modeled strong social and life skills to support service user goals.
• Supported integration of service users back into community life to maximise successful transition rate.

• Worked closely with team members to identify priority tasks, ensuring effective and timely completion.
• Meticulously managed cleaning of ward and patient rooms guaranteeing a sparkling finish in line with hospital specifications.
• Serviced bathrooms, including cleaning, sanitising and supply replenishment.
• Consistently met high quality standards for continued satisfaction and loyalty.
• Carried out day-to-day in covid ward and emergency assessment ward cleaning activities for impeccable results to tight timeframes.
• Disposed of rubbish and recyclables daily, avoiding waste buildup.
• Disinfected showers, baths, toilets and vanities using appropriate cleaning products
• Good relationship with hospital staff on wards and management and also supported well being of patients

Working evenings for churchill services who are in partnership with Arriva north east bus services.

Main work consisting of fueling, shunting , cleaning and parking up buses in correct area, position in the depot yard.

Some assisting the fitters working on the buses.

Implementing safety policies at all times.

Also covered maternity leave for 7 months working mornings cleaning duties at the redcar bus station .

General sweeping, mopping floors.

Cleaning toilets.

Cleaning bus drivers rest room.

Empty bins household and recycle, renew bin liners.

Dust and vacuum .

Cleaning windows.

Ordering supplies . replenishing.

Implementing safety practices at all times

Polite and courteous at all times.

Delivering a good customer service experience .

After my late father suffered a stroke and also on medication for epilepsy he was no longer able to care for himself with some support , so i moved him into my home to provide the care he needed .He went on to suffer a further stroke which left him needing round the clock support so i had to resign from Aldi the supermarket i worked at to do this

I administered his medication

cooked and fed him his meals

personal hygiene

took him out in his wheelchair into the community

documented his daily activities

• Developed positive customer relationships through friendly greetings and excellent service.
• Verified that all customers received receipts for purchases.
• Organised racks and shelves to maintain the visual appeal of the store.
• Stocking shelves and supplies and organising displays.
• Greeting  customers and ascertaining customers' needs.
• Demonstrating  use and care of merchandise.
• Answering questions regarding the store and its merchandise.
• Removing damaged, out-of-code, not-in-set and discontinued items from displays.
• Keeping the warehouse and associated outside areas neat and clean at all times.
• Working on the till as cashier , cash handling large volume of customers per hour

• Responsible for achieving production requirements.
• Ensured that all health and safety guidelines were followed.
• Made sure that products were produced on time and were of good quality.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Received, stored and shipped goods and materials.
• Stacked and transported all overstock to storage areas.
• Reported all equipment failures and malfunctions to supervisor.
• Picked up incoming stock and delivered materials to designated locations.
• Operated forklifts and other heavy machinery safely.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Stacked and stored pallets at the end of the shift to keep warehouse clean and organised.
• Loaded and unloaded ship cargo.
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• Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
• Served as the main liaison between customers, management and sales team.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Directed calls to appropriate individuals and departments.
• Helped drive sales goals and achieve monthly quotas.
• Answering many calls each day by addressing customer enquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Competent on customer service management systems and databases.
• Effectively managed a high volume of inbound and outbound customer calls.

• Coursework in  Painting and Decorating , consisting of three components
• Written                         
• Assignments 
• Coursework Assessment 
• Awarded :  The Craft Certificate In Painting And Decorating

• Coursework in General Management
• Written Assignments
• Final Examination
• Supervisory Management (general)
• Awarded Certificate In Supervisory Management From The National Examining Board For Supervisory Management

•  CSE
• Art and Design     Grade A
• Mathematics        Grade A
• English                Grade A
• Human Biology    Grade A
• Chemistry           Grade C
• Woodwork           Grade C